Customer Service Human Resources
Resume:
Oviedo, F L *****
************@*****.***
Amitza THAIS leon garcia
I w ill work to the best of my ability, using my knowledge and my skills. I will t ry
OBJECTIVE
to grasp all the assignments and tackle all the problems I face in any situation. I
w ill work hard for your organization.
•
SKILLS Bilingual (Spanish/English)
• Strong organizational skills.
• Ability to work independently on assigned tasks as well as accept
d irection on given assignments.
• Able to multi-task and carry on several tasks concurrently.
• Work collectively with the administrative team.
• Leadership skills in managing a large team as well as partnering with
business leaders
• Coaching/influencing skills
• Outstanding interpersonal & relationship skills
• Excellent in Customer Service
EDUCATION Bachelor Degree: Psychology
Universidad Regiomontana (Monterrey, Mexico) (Sept 2008-Jan 2012)
EXPERIENCE BLACKROCK CONSULTANTS (CENT URY L I N K) (OR LAN DO, F L.)
June 2014 – August 2014
L EADER
• Providing excellent performance in door-to-door sales, providing excellent
customer service, and applying the techniques and t raining that I received.
• Responsible for training new members and always giving a good example
WALT D ISNEY WORLD, CAR IBBEAN BEACH RESORT (OR LANDO, F L.)
May 2013 - Actual
T rainer (Seasonal)
• Working at the food court area of the hotel, by taking the new members and
g iving them t raining and operation of the 5 food stores, as well as also from
t he register.
• Working in the Shutters Sit-Down restaurant of the Hotel, as a Greeter.
CO M MOSA, MAN UFACTURE COMPANY (MO NTERREY, M EX ICO)
October 2011-December 2012
Internship as a psychologist /General Manager
• Responsible for conducting Human Resources functions to include Pre-
employment Screening, Employment Verification and New Hire Processing.
• Administers pre-employment requirements (Drug Test/Background Check).
• Ensure credentials meet qualification requirements.
• Submit credentialing application to insurance companies.
• Perform data entry into Human Resource Information System
• Educate new hires on the Agency policy and procedures.
• Maintain personnel files and ensure accuracy of all required documents.
• Verifies personal and employment verifications for all new hires.
• Performs other related duties as required and assigned.
• Identifies training needs and/or gaps and develops training programs as
appropriate. Also conducts t raining sessions, including but not limited to,
new hire orientation, classroom training and additional leadership sessions.
• Set phone screen appointments for recruiters.
• Coordinate staffing reports and forms.
• Planning and conducting events
• Responsible for the calculation and approval of company loans
COPAV I DE, GOVER N M E N T I NST I T U T IO N (MON TERREY, M EX ICO)
June 2010 – December 2010
Internship as a psychologist
Comprehensive care for people who have been victims of crimes of violence,
p roviding them care aimed at reducing the impact caused the victimizing event.
• Capture personal information
• Initial Interview with the victim
• Intervention and Therapy
• Upgrade files
D IF, GOVERN M E N T I NST I T U T I O N ( MONTERREY, M EX ICO)
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January 2010 –June 2010
Internship as a psychologist
Participating in the improvement program for children, applied to children and
teenagers, teaching values and detecting activities through those children who was
being victims of bullying or having problems at home. By offering a psychological
i ntervention and therapy..
EXTRA G I VE K I DS T H E WORLD (OR LANDO, F L)
ACTIVITIE Disney Volunteer
S
UANL #7, H I G H SCHOOL
Cheerleader Coach (August 2008- April 2013)
PO TROS, FOOTBALL CLUB
Cheerleader Coach (August 2011-April 2013)
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COMPUTER M I CROSOFT OFF ICE
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PROGRAM SAI
S
• CONTPAQ
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