Implementation Consultant

Robert Smith

**** ***** ***** ***** . *************, GA 30043 . (404) 414-

**** . *******@*****.***

CLIENT RELATIONS OFFICE OPERATIONS BUSINESS ADMINISTRATION

Performance driven client administrative professional with experience of

successfully facilitating support services and working in fast-paced office

operations. Strong organizational and communication skills with the ability

to concurrently direct multiple business activities. Advanced understanding

of customer needs with attention to detail resulting in superior customer

service and high levels of client satisfaction.

EDUCATION

Bachelors of Business Administration in Finance

Georgia Southern University, Statesboro, Ga - May 2011

EXPERIENCE

Aptean Atlanta, Ga

Software Application Consultant

04/2013-02/2014

Lead consultant of Financial Report Writing software. Implemented ERP and

Financial software based on approved implementation methodology and

procedures. Managed multiple implementation projects simultaneously.

Exceeded customer expectations related to implementation projects. Fostered

positive business relationship with all customers. Assisted Account

Managers in resolving customer issues in a timely manner and bringing the

account to a 'reference-able' status. Created documentation for new

software.

RGIS

Atlanta, Ga

Team Supervisor

12/2011-02/2013

Achieved established average per hour counting goals while ensuring

accuracy and integrity of the data collected in all inventories worked.

Communicated information clearly and accurately, verbally and in written

form, in a positive manner that yielded cooperation. Initiated, explored

and suggested new approaches that can impact quality and/or quantity of job

performance and organizational effectiveness. Trained employees to increase

their skill and rank within the company.

Global Employment Solutions

Roswell, Ga

Inventory Control Clerk

7/2012-12/2012

Replenished all areas of responsibility in a timely manner to avoid stock-

outs. Received supplies and equipment for multiple Medical facilities.

Stored items in a manner that complied with regulations and standards.

Provided periodic feedback to requests regarding lead times and delivery

schedules. Led weekly conference calls on how to improve supply chain

efficiency. Super User for Material Management team during the

implementation of new software.

Georgia Southern Department of Housing Statesboro, Ga

Night Supervisor 10/2009-5/2010

Ensured various aspects of campus safety and security by providing walking

rounds. Partnered with University Police to identified ideas to address

safety issues that potentially could put the university in a liable

situation. Assisted residents and addressed inappropriate behaviors of

residents and guests in accordance to university directive. Supervised and

assigned duties to team of community leaders and residential advisors.

Chick-Fil-A Statesboro, Ga

Team Leader 2/2009-5/2010

Met customer demands and attained restaurant goals. Supervised a team of co-

workers to prepare orders for clients. Developed and trained new employees.

Maintained cleanliness in food service areas in accordance to governmental

health regulations and food safety.

RELEVANT SKILLS

Typing of 70 WPM Computer literate - MS Office Suite

Basic Bookkeeping Customer Service

Office Management Multi-tasking

Inventory Management Meeting and Event Coordinating

Accounts Payable/Receivable Experienced Negotiator

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