Customer Service Human Resources

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Tameka Theresa Bastien 646-***-**** email ****.*************@*****.***

C ustomer Service Advocate Communication Specialist Director of Operations

Relationship Building Report Generation Organizational/Administrative Experience

A highly talented individual with experience providing exceptional support and ensuring projects are

completed on time and with extreme confidentiality. Extremely accurate and organized with strong skills

in scheduling, management, organization, document preparation and creating a warm, welcoming

environment for clients. Strive in fast-paced environments performing regular and recurring duties

independently without supervision. Self-starter with excellent oral and written communication skills.

Proven team player with the ability to work with people at all levels of a corporation to maximize

departmental productivity and customer service efforts.

C ore Competencies

• • Acquisitions/Retention •

Policies/Procedures Technical Skills

• • Database Management •

Human Resources Team Development

• • Multi-Tasking/Prioritization •

Cross-Functional Collaboration Process Improvements

Professional Experience

Bees & Butterflies Performing Arts Inc. New York, NY 2010 – Present

Director Of Operations

• Director of operations managing employees ensuring operations exceeded company expectations

while adhering to policies and procedures

• Conduct departmental meetings ensuring operations are conducted in a professional manner

following operational programs previously established.

• Responsible for Human Resources functions including Recruiting, Hiring and employee discipline as

necessary

• Efficiently create extensive operational programs and work plans.

• Provided exceptional customer service

• Achieved a record number of referrals and repeat business due to lasting relationships built

• Provided personalized attention to exclusive clientele ensuring that all their expectations were

exceeded

• Maintained a clean working environment and increased client satisfaction by ensuring areas were

inviting to guests

•

New York City Off Track Betting Corporation New York, NY 1996 - 2011

• Communication Specialist/Assistant Director

• Responsible for successfully handling high call volume of 520-1210 per day

• Provided customer with appropriate account information ensuring customer service expectations are

exceeded

• Efficiently scheduled appointments and conducted unit meetings

• Obtained knowledge of Human Resource procedures including assisting with the training of new

employees

• Exceeded company standards regarding daily job requirements Successfully completed any tasks

necessary to ensure the department operated efficiently and effectively

• Scheduling Maintained a detailed calendar to coordinate schedules and appointments

• Ensured the office was always working at top productivity – managed all mailing and shipping needs,

office supplies, filing, scanning, data entry and ensured top level customer service at all times

• Consistently praised for the quality and timeliness of reports, attention to detail, exemplary customer

service delivery and team-player attitude

• Provided excellent customer service and support skills to clients and strictly adhered to all company

policies and procedures

• Developed procedures for ensuring accurate coordination of schedules and meetings which increased

efficiency by xx%

• Developed key procedures for improving the organizational efficiency of handling relevant

paperwork

•

Additional Credentials

Technical Skills Microsoft Office: Word, Excel, Power Point, Outlook;

Education College of New Rochelle, Brooklyn, NY

Major: Communications

Willing to relocate, Theater Director, Window System, Microsoft Excel, Internet, Production,

Activities &

Directing and Management

Interests

References: Available Upon Request

Contact this candidate