Manager Supervisor
Resume:
Ashley A.G. Prince
e mail: ***********@*****.***• Phone 757-***-****
*** ****** ** #** • oceanside, ca 92054
objective
Ambitious and hardworking graduate student with a Bachelor of
Science degree in Computer Information Systems seeking an
employment opportunity to apply this knowledge combined with
significant experience in office protocol and business rules in the
betterment of an organization interested in growing a loyal and
hardworking employee from the ground up.
Experience
May 2014 Present USMC MITSC West G6 Portfolio Management
Camp Pendleton, CA Bldg 2456 858-***-****
Regional Application Rationalization Manager Supervisor:
Ron Coder
I was promoted into the position of Regional Application
Rationalization Manager. I currently assist with the Tech Refresh
process that the Marine Corps has taken over since NMCI is now
longer in control of the network or its' support services. I have been
working to help develop the processes for this process which includes:
site deployments schedules (SDS), image process upon arrival, Remedy
CI and Active Directory object creation, etc. I am also working on
using discovery software to scan our network for the entire western
region to look at software currently on our assets and track downn
licensing for these instances. I have working knowledge of the
following software/sites: DADMS, BelManage, NET, ITSS, ITPRAS,
DLADS and ARTS.
Sept 2013 May 2014 USMC MITSC West G6 Regional Service
Desk
Camp Pendleton, CA Bldg 24200 (858) 682
8373
Quality Assurance Manager/Lead Trainer Supervisor:
Ron Coder
Duties and Results: I was originally hired as a Service Desk Analyst at
the MITSC and 3 weeks into my employment I was promoted to
Quality Assurance Manager and Lead Trainer. I currently manage and
help produce procedures for MITSC West Regional Service Desk.
Analyze data to create and manage current handling processes and
procedures. Analyze trouble ticket data pulled from MCEN BMC
Remedy tool on a daily basis to track and manage incidents. Analyze
incident trends to determine if escalation to another supporting section
is necessary. Work with our in house Remote Desktop Management
Section (RDMS) to help them get policy and procedures in place. Keep
track of all internal personnel at the MITSC West RSD and the
permissions and accounts they are looking to obtain. Created workflow
and reporting procedures for network MITSC West RSD. Created and
implemented policy and procedures for network Incident Management.
Deal with trouble tickets and customers as they come across in the
daily workings or as reported to our Watch Officers or to the Incident
Manager on site. Conduct all initial onboard training and check in
procedures for new contractors and Marine personnel. Conduct weekly
CSC meetings with RSD staff to talk about trends and changes and
pass any new word and training. Work with SharePoint Administrator
to keep up with our MITSC West GC CSC SharePoint site. Work with
our analytics personnel to help assess ticket and call handling trends so
we can make suggestions to stakeholders. I also help the Service Desk
Director and Deputy director with doing background research about
Workforce Management Tools for us to possibly put in place in the
future. For my contractor, Smartronix, I work to complete a
consolidated MSR (Monthly Service Record) for our personnel and I
assist the personnel in my contract with internal processing in our
company (i.e. expense reports, leave of absence paperwork, etc.)
Feb 2013 Sept 2013 Cegedim Relationship Mgmt: Sanofi
Aventis Chesapeake, VA 1309 Executive Blvd
Customer Support Representative (Tier 1) Supervisor:
Matt Webb
Duties and Results: Through the use of the clarify system I help clients
with troubleshooting their software and hardware devices. Hardware
support includes iPads, laptops, printers, and even mobile devices. I am
using clarify to write up customer cases to track problems, hardware
distribution and even problem escalations to our Tier 2 support teams. I
currently provide Tier 1 support for Sanofi Aventis, Ascend,
Medemetriks, Mission and Reckitt Benckiser.
Nov 2012 Aug 2013 Navy Medical Center Portsmouth Spine Team
Portsmouth, VA 301-***-**** x113
Research Assistant Supervisor: April
Leuben
Duties and Results: Coordinate the implementation of clinical research
studies, including regulatory requirements; maintain study records, and
2
coordinate all activities associated with increasing accuracy and
functionality of internal and external audits. Create and maintain study
files to determine suitability of potential participants for study
enrollment. Develop, organize and maintain study database. Perform
data validation methodologies and implement quality control
procedures. Comply with all regulatory requirements associated with
IRB processes and procedures. Report status of research activities to
the Principal Investigator (PI). I have working knowledge of CHCS,
Essentris, ALHTA, MRRS, MEDPROS and AFCITA.
April 2011 June 2012 Value Logic Twentynine Palms,
CA
Marine Corps Exchange 760-***-****
Manager/Repair Technician Supervisor: Hossein
Rabiyan
Duties and Results: Managed the computer repair service store. I
successfully repaired a wide variety of laptops, desktops and notebook
computers. I Successfully performed hardware upgrades and
troubleshooting. Conducted troubleshooting and system upgrades to
include operating system reloads, security and application software
installation. I supervised three employees and carried out all paperwork
that is sent to our headquarters.
Nov. 2009 Jan. 2010 Lifelong Learning Library Twentynine Palms,
CA
Bldg. 1528, 6th Street 760-***-****
Library Aide Supervisor: Kay
Emerson
Duties and Results: Assisted more than 50 patrons per day, guiding
them through library policies and procedures to include card
catalog operation and media check in and check out. I successfully
maximized inventory availability with customer needs and
maintained 100% accountability of the items in my charge. I left
this job to increase accomplishment of my educational goal of
attaining my bachelor’s degree.
March 2008 Oct. 2009 Tidewater Community College Portsmouth,
VA
7000 College Dr. 757-***-****
Receptionist Supervisor: Ann
Ambrose
3
Duties and Results: Performed as a receptionist at a new location
serving a larger region than more traditional campuses. I provided
expert administrative support to the faculty and staff while assisting
with the direction and aid of students as needed. My work was timely
and accurate and my reputation was that of a competent professional.
On occasion, I represented the college at new student orientation events
and was effective in providing needed advice on how to prepare for
courses and provided key points of contact.
Aug. 2007 March 2008 Harbour Rehab Suffolk, VA
5818 Harbour View Blvd, Suite D 757-***-****
Medical Receptionist Supervisor: Liz
Lester
Duties and Results: Performed well in a mid tempo medical office
supporting multiple specialist practitioners. I arranged multiple
schedules, keeping patient flow efficient and ensuring accuracy of
billing and notification for multiple types of medical insurance
providers. I increased customer satisfaction, receipt of funds for
accounts due, and increased office tempo and patient scheduling
efficiency.
Sept. 2005 Aug. 2007 Tidewater Community College Portsmouth, VA
7000 College Dr. 757-***-****
Receptionist Supervisor: Monica
Terry Duties and Results:
Supported the Assistant to the Provost at the Portsmouth Campus of the
Tidewater Community College. I operated common and complex office
equipment, performed clerical duties and maintained meticulous
records, increasing office efficiency and accurately accounting for and
ensuring irretrievability of critical office information. I provided
seamless support to all office functions in the absence of my immediate
supervisor.
Jan 2005 Jan 2006 KinderCare Learning Center Portsmouth,
VA
6025 Churchland Blvd (757) 484
4
9377
Child Care Provider/Teacher Supervisor:
Patty Perry
Duties and Results: I provided essential safety, security, and
nourishment for an average of 30 children (daily) in various stages of
development from toddlers to post kindergarten. In addition, I
interacted with parents, and provided tutoring to children with school
work. My efforts assisted Kinder Care in maintaining its high
reputation and standards for excellence in child care.
Oct. 2004 Dec. 2004 Hecht's Department Store Chesapeake, VA
4200 Portsmouth Blvd # 400 757-***-****
Sales Associate Supervisor: Kim
Gray
Duties and Results: Provided customer support, sales transaction
interface and product line retail support to an average of 75 customers
per day with positive results. I left this job due to college scholarship
offers from an out of state college.
Nov. 2002 Aug. 2004 Churchland Middle School Portsmouth, VA
4051 River Shore Rd. 757-***-****
Office Clerk Supervisor: Deildra
Jones Batten
Duties and results: I assisted teachers, administrators, parents,
students, and other staff in all areas of work, greatly improving
efficiency and customer satisfaction. I performed all duties associated
with the clerical support of an office serving 150 faculty and staff
members of a state sponsored public school. Additionally, I provided
improvements in office automation and assisted personnel in basic
computer operations to good effect. I have facilitated organization of
projects, interaction and mediation of parent teacher meetings, and
have experience in professional communication with a variety of
persons and have a proven ability to learn quickly, perform responsibly
and stay on task during times of stress.
June 2002 Aug. 2003 Churchland Swim Club Portsmouth, VA
3120 Tyre Neck Rd 757-***-****
Lifeguard Supervisor: Jim
Stanko
Duties and Results: Conducted safety and risk assessment and
mitigation of risk for a local pool serving an average of 100 customers
5
daily. Conducted social interaction with diverse groups of patrons in
order to keep the balance of safety and fun at the facility. During my
tenure, there were no deaths or injuries and customer satisfaction
remained high.
Education
May 2011 Present University of Maryland University College
Online
Currently pursuing Master of Science in Digital Forensics & Cyber
Investigation
Current GPA: 3.0
Estimate date of graduation: December 2014
May 2011 May 2014 University of Maryland University College
Online
Completed my Graduate Certificate in Digital Forensics
Sept 2012 Feb 2013 Tidewater Community College Virginia Beach,
VA
Completed a grant program from Health & Human Services for
Health IT Engineering for implementation of EHR systems
Aug. 2007 March 2011 Saint Leo University Norfolk,
VA
Bachelor of Science in Computer Information Systems, March 2011
3.1 GPA
Aug. 2004 Aug. 2007 Tidewater Comm. College Portsmouth,
VA
6
Associate of Science Degree, May 2007
3.0 GPA
Sept. 2001 June 2004 Churchland High School Portsmouth,
VA
Advanced Studies High School Diploma, cum laude
Skills
Current Secret Clearance
•
CompTia A+ certified (Expires 01/2016)
•
CompTIA Security+ certified (Expires 10/2016)
•
HIT Pro Certified Implementation Support Specialist (Feb 2013)
•
I have an exceptional education in computer information systems
•
and practical application in computer repaid and basic networking.
I am also studying to complete the following IT certifications:
•
Security+, Network+ and HIT Pro Certifications.
I am proficient in the operation of Microsoft Office software suite.
•
I also have working knowledge with the following HER (electronic
•
health record) systems:
AHLTA
o
CHCS
o
Essentris
o
Vista
o
My office skills are exceptional as is my ability to conduct point to
•
point financial transactions such as retail sales and accounting.
I listen and take criticism well.
•
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I am very independent and highly motivated.
•
Volunteer work
June 2011 June 2012 7th Marines Regiment
Twentynine Palms, CA
• Family Readiness Assistant
March 2006 May 2010 Churchland High
School Portsmouth, VA
Assistant Softball Coach, Varsity Softball
•
E Portfolio
HTTP://ASHLEYPRINCEPORTFOLIO.WEEBLY.COM/
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