Customer Service Sales

MUVEEN

C-***, Main Nala Road, Bhagirathi Vihar, Delhi

Phone: 997*******; Email: **********@*****.***

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MIS EXECUTIVE & BACK OFFICE OPERATIONS PROFESSIONAL

Seeking managerial level assignments across the Industry

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PROFILE

. Competent and diligent professional with nearly 8 years of cross-

functional experience in Office Management, MIS, Computer Operation,

Clerical Support, Customer Service and Relationship Management and

swiftly ramping up support management while ensuring timely deliverables

within pre-set cost parameters

. Diligent team builder with sound analytical skills of self defining

performance parameters and ability to objectively evaluate results,

currently spearheading as Back Office Executive (Marketing) with MGI

India Pvt Ltd

. Expertise in managing Management Information System (MIS) and Application

Automation using expert knowledge of MS Excel & MS PowerPoint as well as

proficient with English Typing (55 wpm)

. Experience in handling Operations Management, and MIS Reports, Process

Development & Backend Operations activities in the cost-efficient manner

with the unwavering quality standards

. Consummate professional with excellent planning, execution, monitoring

and resource balancing skills, attention to detail as well as the ability

to build and lead the team effectively

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PROFESSIONAL EXPERIENCE

MGI INDIA PVT LTD Since

Aug 2011 to till date

Back Office (Sales Support / MIS)

. Maintain Daily / Weekly / Monthly & Yearly MIS report for a financial

year to meet the target and processing various documents linked with day

to day operations of sales

. Responsible for finding new tenders through various sources. Reading

Tender Documents & finding requirement.

Managing Tender Documentation for quoting tenders.

. Create database of hospitals / dealers with the help of internet to find

out the business scope in same area.

. Handle sales enquiry and send quotations, prepare sales and work order

through MS Excel and other documents related to specific tender

. Involved in reconciliation of documents as well as file maintenance,

records up Keeping

VOGUE COMMERCIAL COMPANY LTD Dec 2007 -

Aug 2011

MIS Executive & Back office

. Involved in regularly preparation and maintenance of Daily, Weekly,

Monthly, Quarterly & Yearly MIS reports using Excel as well as PowerPoint

presentations pertaining to daily operations and presenting the same to

management for strategic review and performance mapping

. Preparing branch productivity reports as per Management's requirement

. Seamlessly liaising with over 175 Branches across India with a team of 5

Executives and processing nearly 500 requests daily for Account Opening

including Individual & Margin accounts, HUF, Corporate, NRI's, Trust and

Commodity

. Undertaking inter branch reconciliation through emails and processing

various documents linked with day to day operations of DP & Trading

Account Opening Dept

. Independently managing back office as well as front office departments

while handling queries related to other locations in the entire region

. Measuring the performance of the processes in terms of efficiency and

effectiveness matrix and ensured adherence to Service Level Agreements

. Ensuring adherence to quality specifications and successfully handling

the related formalities & documentation

. Collecting and collating data and generate periodic reports and carrying

out value added analysis of reports to facilitate strategy planning

. Ensuring strict adherence as well as implementing Compliance feedback

across all the branches

INDIABULLS CREDIT SERVICES LTD

Feb 2006 - Dec 2007

Senior Backend Officer

. Managed end to end account opening operations for Trading & Demat A/c's

while liaised with 500 branches across India and followed up with

customers for missing documents as well as coordinated with sales team to

resolve pendency

. Involved in reconciliation of documents as well as file maintenance,

records up Keeping, analysis of monthly targets and making daily &

monthly MIS reports

. Performed online error rectification for all Trading or Demat account

applications received from across the branches through e-mails, phone or

messenger

. Ensured resolution of all legal complaints at local level to minimize

escalations and enhancing overall efficiency as well as client

satisfaction

VABROS (I) PVT LTD, DELHI May

2005 - Feb 2006

Computer Operator

BHARAT ELECTRONICS LTD Apr 2004 -

Apr 2005

Technician Trainee

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EDUCATIONAL CREDENTIALS

Bachelor of Arts - Office Management

College of Vocational Studies, Delhi University

Certificate course in Multimedia & Web Designing

Oxford Software Institute, Delhi

Certificate Course in Electronic Mechanic

ITI Nand Nagri, Delhi

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Date of Birth: 06 March 1981

Contact this candidate