Customer Service Administrative Assistant

Hilda L. McFarland

**** ***** ****

Collegeville, PA 19426

e-mail: ************@*******.***

Professional Summary

Detail-oriented Management Assistant with extensive experience supporting senior executives in large corporate

environments. Seven years providing administrative support for executive-level staff, including coordinating

complex travel arrangements and schedules.

Skills

•Strong interpersonal skills •Event planning

•Extensive vocabulary •Filing and data archiving

•Excellent communication skills •Conference planning

•Schedule management •Self-directed

•Results-oriented

Work History

ICON Clinical Research Provide administrative support for multiple physicians of Medical

Management Assistant, Medical Affairs and management staff of the Medical Affairs department.

Affairs Also assist in support of Vice President of Medical Affairs as needed

and/or requested. Create and maintain management and/or

January 2008 to November, 2012

tracking reports as designated. Schedule appointments, travel

arrangements as requested. Take meeting minutes at department

meetings and when requested initiate meeting set-up (scheduling

rooms, materials, etc.) and management. Produce accurate and

professional correspondence for internal and external use.

Produce Power Point Presentations for management staff. Faxing,

filing, copying, shredding, compiling documents, and other

miscellaneous duties as necessary. Maintain department work

tracking logs, miscellaneous safety databases, and prepare

routine metric updates. Manage SAE lines and distribute calls as

appropriate. All other duties as assigned.

Sr. Administrative Assistant, Provide administrative support for the Medical Doctors in the

Medical Affairs Medical Affairs department. Create and maintain

September 2006 to January 2008 management and/or tracking reports as designated.

Schedule appointments as requested for Medical

Doctors. Take meeting minutes at assigned project team

meetings and issue these minutes to the team. Initiate

meeting set-up (scheduling rooms, materials, etc.) and

meeting management on behalf of Medical Doctors.

Produce accurate and professional correspondence for

internal and external use. Produce PowerPoint

presentations as assigned. Faxing, filing, copying,

shredding, compiling documents, and other

miscellaneous duties as necessary/assigned. Assist with

scheduling travel arrangements, preparation of expense

reports, and handling urgent phone messages.

Project Assistant Renal Transplant

August 2005 to September 2006 Support on evaluation of nephroprotection and efficacy as first-line

immunosuppression trial.

Omnicare Coordinated and set up project meetings including client meetings

and presentations at discretion of Project Director. Coordinated

Project Coordinator

August 1999-August 2005 travel arrangements, when necessary for Project Director and

team personnel. Coordinated and scheduled conference calls

inter-company and with clients. Maintained project and

administrative files. Sorted and distributed project mail. Created

and maintained Excel spreadsheets. Miscellaneous typing/ word

processing and faxing, as required. Coordinated project

correspondence, copying and distribution of documents. Provided

administrative support required to do mass mailings to investigator

sites, function included newsletters to investigator sites and team

personnel. Ordered supplies for project, as required (project

specific supplies). Performed project/patient tracking, as required,

work with Clinical Trial Manager to identify tracking, project-

tracking needs. Handled miscellaneous tasks as assigned by

management. Communicated with sites, CRAs, CTMs, Project

Directors, Group Director/Vice Presidents, clients, and other

members of the management team utilizing all communication

tools. Support RNs and physicians in the reporting of serious

adverse events in clinical research studies to the sponsor. Triage

of incoming calls, word processing, and scheduling, administrative

and clerical duties.

Associated Surgeons Health Designated liaison between the Associated Surgeons organization

Information Management and all hospitals and/or other medical facilities for transfer of

Billing Coordinator/Administrative patient information. Responsible for incorporation, analysis and

Assistant compiling of all pre and post surgical information for outside billing

1989 to 1999 service. Required electronic hospital interface. Designed the

documentation system used to support the information exchange

required by outside billing services.

Administrative Assistant Performed medical transcription from dictation for doctor's office

1989 to 1999 hours. This data was used for internal records and patient billing.

Assisted for patient appointment scheduling. Trained other

personnel in the use of all office support systems. Created a

flowchart that graphically documented the entire patient record

flow from first appointment through post surgical follow-up.

Assisted with the general management, purchasing, evaluations

and administrative details required in a multi-practice surgical

office.

Methacton School District Was responsible for producing and preparing the presentation

McFarland, Hilda Page 2 of 3 9/1/2014

Assistant Copy Clerk (part-time) materials used by the entire school district (consolidated copy

1985 to 1989 center). Assisted with the inventory management of supplies and

materials. Was accountable to meet deadlines and schedules for

visual aid materials.

Narco Avionics Screened and maintained schedule of sales calls,

Secretary interdepartmental meetings, and provided clerical support for the

1971 to 1975 Purchasing Manager. Directed office support for buyers of typing,

telephone coverage, and follow-up.

National Starch and Chemical Placed customer orders, established delivery schedules, and

Customer Service Clerk provided customer contact support. Routed sales personnel to

1970 to 1971 address customer problems or to potential new customers.

Responsible for receipt, classification and timely office mail

distribution.

Garret Industrial Supply Handled customer order queries. Coordinated customer order

Customer Service Clerk fulfillment between the local and national warehouses. Provided

1968 to 1969 switchboard and receptionist relief and performed other general

office duties.

Honeywell International File clerk for purchasing department. Provided phone coverage

Purchasing Expeditor Clerk assistance and support for five purchasing expeditors.

1966 to 1968

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