Customer Service Sales
Resume:
kyra Aneise Johnson
cKinney, TX 75070
*******@*****.***
Professional Profile
Career Objective
Pursue a career where I will be able to utilize my life experiences as well as my interpersonal skills, to not only allow
myself to grow personally and professionally; but to firmly contribute towards the achievement of the mission and
values of my employer.
Personal Profile
I am a vibrant college student looking to obtain employment in the DFW area. I am
currently attending college at Collin County College to obtain a Associates Degree in
Engineering.
Skills Summary
Computer Literate;10 key/45 wpm
• •
Familiar with data entry & processing
•
3 plus year in Customer Service
•
Knowledge of customer service principles
•
and processes.
Ability to learn and adapt quickly in a fast
•
paced environment and carry out written
and oral instructions
Demonstrates an inspirational attitude that
•
contributes to a positive team
environment.
Ability to build and maintain effective
•
working relationships team members.
Professional Experience
Robbins Brothers The Engagement Ring Store-Customer Service Rep/Team Member/Proposal
Specialist-Dallas, TX March 2013-August 2013
• Provided great first experience and repeating experiences to customers
• Comply with all company policies that includes before opening, during store hours,
after closing hours
• Work with team members on selling rings and collaborating different designs to
accustom to the customer
• Control and handle receptionist desk at all times, the first and last person the
customer will see so always be pleasant and maintain the environment around the
podium
• Plan and setup different proposal plans for guest who use that advantage, makesure
to keep in contact with the guest and remembering customers that I works
• Keep record of all customer encounters and enter information into database to
follow up with customers and maintain an orderly business
• Clean, polish, and keep the maintainence
Adidas- Cashier/ Team Member/ Sales Assoc.-Allen, TX June 2012- December 2012
• Provided a friendly, quality customer service experience to customers
• Complies with store policies and procedures to maintain a safe shopping and working environment.
Collaborates productively and respectfully with team members to meet or exceed store goals.
• Create an emotional connection with every customer by being a passionate and enthusiastic Adidas
brand ambassador.
• Proactively seeks and incorporates basic core and seasonal product knowledge into own service
approach within assigned store zones(s).
• Maintain an appealing, easy-to-shop environment for customer by consistently executing visual
merchandising and housekeeping standards.
• Completes sales transactions quickly and accurately while adhering to cash protection procedures
• Uses selling expertise to maximize opportunities at the cash desk to create add-on sales and build
customer loyalty.
• Handles returns, refunds and exchanges and uses these as an opportunity to reinforce and enhance
the customer experience.
•
Old Navy- Cashier/ Team Member/ Sales Assoc.- Fairview, TX August 2011- May 2012
• Completes sales transactions quickly and accurately while adhering to cash protection procedures
• Uses selling expertise to maximize opportunities at the cash desk to create add-on sales and build
customer loyalty.
• Handles returns, refunds and exchanges and uses these as an opportunity to reinforce and enhance
the customer experience.
• Provided a friendly, quality customer service experience to customers
• Complies with store policies and procedures to maintain a safe shopping and working environment.
Collaborates productively and respectfully with team members to meet or exceed store goals.
• Educate customers on the benefits of Old Navy Card.
• Prioritize assisting customers over other tasks.
• Work quickly without pressuring customers to rush, be respectful of customers time.
Education
MCKINNEY HIGH SCHOOL – McKinney,TX
Diploma- 2012
COLLIN COUNTY COLLEGE – McKinney, TX
Assoc. Engineering- 2013-present
*REFERENCES AVAILABLE UPON REQUEST*
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