Customer Service Administrative Assistant

Victoria De Leon

Administrative Assistant - Health Plan of San Mateo

San Bruno, CA

******.***********@*****.*** - 415-***-****

WORK EXPERIENCE

Administrative Assistant

Health Plan of San Mateo - July 2012 to Present

Manages Administrative Services Manager's daily calendar and appointments

Coordinates and conducts monthly meeting for ERT, Safety Committee, Green

Team and etc.

Conducts extensive safety briefings for all new employees

Plan and execute monthly mock safety drills for entire organization.

Organizes and monitors large mailing projects as needed for medi-cal

members.

Inspects and coordinates monthly OSHA inspections

Maintains and updates Agility recovery emergency database.

Chair of Emergency Response, Safety, and Green Initiative committees for the

organization

Create mailing materials for county medi-cal health promotion

Updates and maintains access database for various member programs

Facilitate monthly asset inventory for entire organization.

Skillfully developed departmental goals, objectives, standards of performance,

policies and procedures.

Create and post safety maps and evacuation plans for entire organization.

Interpreted and communicated new or revised policies to staff.

Coordinates Ergonomics needs of the company.

Ensures Administrative Service department functions are in compliance with

CMS by conducting monthly audits.

Creates new materials for newly imitated programs within the company.

Monitors facility requests for entire organization.

Executive Assistant

Servcorp Services Offices - San Francisco, CA - January 2011 to June 2012

Planned and coordinated logistics and materials for board meetings,

committee meetings and staff events.

Created detailed expense reports and requests for capital expenditures.

Ordered and distributed office supplies while adhering to a fixed office budget.

Coordinated domestic and international travel arrangements, including

booking airfare, hotel and transportation.

Greeted numerous visitors, including VIPs, vendors and interview candidates.

Compiled annual recommendations for end of fiscal year budgets.

Processed client rebate reconciliation, reporting and check requests.

Front Desk Coordinator

US Health works - March 2009 to October 2010

Receives heavy call volume from ins workers comp insurance

companies, patients, doctors

Coordinates, reviews and submits work related physicals and drug screens for

up to 100 patients a day

Submits high quantity of doctor's initial report to insurances and employers

verbally or electronically

Verifies workers compensation insurance for 30-50 patients a day

Extensive understanding of workers compensation ins and outs AS 400

experienced

Teacher Placement Coordinator

Child Care Careers - April 2008 to March 2009

Successfully staffed substitute teaches for schools in need on a daily basis

Recruited teachers for county of San Mateo Managed a list of 100 substitute

teachers and 100 to 300 schools in need of a teacher on a daily basis

Teachers successfully provided to schools within a short time frame.

Store Manager

Round Table Pizza - December 2003 to March 2008

Successfully meeting the monthly budget by inventory control

Scheduling

Accounting responsibilities

Executing successful crew training

Staffing

Customer service, communicating with customers and correcting any

complaints in a timely manner.

Deal with high volume of incoming calls Trained in POS system.

EDUCATION

Bachelor of Arts in Business Administration emphasis in Healthcare and Project

Management

Capella University

2012 to 2014

Associates of Arts in Medical Assisting

Heald College

July 2008

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