Customer Service Sales
Resume:
Shelby Burleson Jones
Webster, TX 775**-***-*** 8077
***************@*******.***
Professional Experience
Bankers Life and Casualty and Colonial Penn.
Licensed Insurance agent, State of TX Oct. 2013 – present
Maintained lucrative B2B communication and relationships
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Licensed to sell Life, Long Term Care, Medicare Supplement, and Critical Illness insurance policies and
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well as Annuities and Juvenile whole life policies
Assesses customers’ needs and performs in home presentations to evaluate needs
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Maintained customer service requests and services policies
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Responsible for policy review, educating customers, billing, customer follow up, complaints, providing
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proof of insurance documentation to customers and State regulatory agencies
Brighton Collectibles, Houston, TX
Retail Sales Manager Oct. 2002 – present
Directed and supervised employees engaged in sales, inventory taking, reconciling cash receipts, or in
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performing services for customers
Enforced safety, health, and security rules according to Corporate, State and Federal guidelines
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Instructed staff on how to handle difficult and complicated sales
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Hired, trained, and evaluated personnel in sales or marketing establishments
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Inventoried stock and special order to mitigate out of stock situations
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Examined merchandising directives to ensure that it is correctly priced and displayed and that it functions
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as advertised. Changed marketing in a timely manner
Assessed sales activities ensuring customers receive satisfactory service and quality goods
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Performed daily inventory checks to ensure company assets and the bottom line was protected
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Consistently met corporate sales goals
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Bealls, Portales, NM
Retail Salesperson Jul 1996 – Jan 1998
Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons,
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and vouchers, balancing cash drawers, and making deposits.
Recommend and select merchandise based on customer needs and desires.
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Installed merchandise and explained use, operation, and care of merchandise to customers.
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Placed special orders or call other stores to find desired items.
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Computed sales prices, total purchases and receive and process cash or credit payment.
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Education/Certifications
BBA, Eastern New Mexico University, Portales, NM BBA, Anticipated 2015
Licensed Agent by the Texas Department of Insurance to sell multiple types of insurance
Additional Skills
Excellent ability to study and communicate complex materials for communication to customers
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Sales Lead Gathering and pursuing
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Basic & Advanced Computer Skills
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POS Terminal Software and Handheld MPOS systems
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Contact this candidate