Customer Service Sales

Aliza Julian

**** ****** *****, ******, ******** 60077 *****.******@*****.*** (224) 628 - 0135

OBJECTIVE

Seeking an Administrative Assistant position that will utilize my sharp knowledge of

general office procedures in order to ensure smooth operations and satisfied

stakeholders.

SKILLS

Microsoft Office: Excel, PowerPoint, Word, Schedule Management

Outlook Strong organizational skills

Phone Reception and call screening Extensive attention to detail

Strong oral and written communication

skills

EXPERIENCE

Secretary/Receptionist 1/2010 - Present

Town & Country Pediatrics. S.C. - Chicago, IL

Provide administrative support and assistance to as many as 8 physicians working at

any given time.

Professionally answer incoming calls and promptly and courteously directed calls

throughout organization if necessary.

Accurately and efficiently maintain and enter physician notes and data into charts

and electronically record data.

Administer patient messages via phone, e-mail, and/or written communications.

Provide prompt and accurate assistance to all patients, physicians, and nursing

staff.

Maintain patient insurance information and keep record of eligibility and benefits.

Attend training and help colleagues in learning new computer software for

appointment scheduling and work process tasking.

Receptionist and Technician 12/2004 -5/2014

Pediatric Eye Associates - Wilmette, IL

Handled front desk responsibilities in checking in patients and updating records.

Assisted ophthalmologists in by performing initial vision checks.

Professionally answered incoming calls and promptly and courteously directed calls

throughout organization if necessary.

Managed physician calendars ensuring optimal appointment scheduling and minimizing

wait times and delays.

Provided prompt and accurate assistance to all patients, physicians, and nursing

staff.

Attended training and helped colleagues in learning new computer software for

appointment scheduling and work process tasking.

Sales Associate 8/2004 - 11/2004

Marshall's - Evanston, IL

Delivered excellent customer service with floor sales and assisted customers with

purchases.

Quickly resolved customer issues and complaints.

Maintained an inviting sales floor and stocked merchandise.

Specialized in accurately maintaining marked-down clearance items.

Patient Care Assistant 6/2003 - 8/2004

St. Francis Hospital - Evanston, IL

Tested and charted vital signs and other necessary patient data.

Assisted patients with daily living tasks, i.e., bathing, using the restroom, and

eating.

Quickly identified pain issues from patients and ensured comfort was provided.

Maintained cleanliness and sanitation in hospital rooms and equipment.

Provided assistance to doctors and nurses as needed.

EDUCATION

Certification as Certified Nurse Assistant - May 2003

Oakton Community College, Des Plaines, IL

High School Diploma - June 2002

Niles North High School, Skokie, IL

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