Customer Service Project Manager

S ABINE FRANCK

*** ****** ****** ********, ** ***90 845-***-**** ************@*****.***

OBJECTIVE

To obtain a position in a fast paced setting that allows me to contribute to the success of your company by utilizing my strong interpersonal skills,

academic training, and previous work experiences.

EDUCATION

SUNY DELHI, Delhi, NY

Associates of Applied science, Concentration in Healthcare Administration. December 2006

EXPERIENCE

Raymour &Flanigan, Central Islip, NY March 2009

– Present

Customer Service Specialist/Trainer (Project Manager)

• Duties such as receiving telephone calls, word processing, receiving and finalizing customer’s sales, filing and faxing are done.

• Schedule & confirm customer repair service calls.

• Coordinate & communicate with repair technician.

• Serve as a liaison between customers and repair technician.

• Complete reports and other task/assignments as required.

• Work independently to resolve customer service issue.

• Liaison between senior management and staff members.

• Consistently demonstrate professional verbal and written communication, interpersonal and organizational skills.

• Exhibit problem solving and conflict resolution skills, organization and the ability to multi-task within a fast paced showroom and service.

• Maintain composure when handling unexpected challenges and competing demands.

• Conducts training sessions covering specified areas such as on the-job training, use of computers, and software, interpersonal skills, quality

& process issues and product knowledge.

• Selects or develop teaching aids such as training handbooks demonstration models, computer tutorials, and reference workshops.

• Confers with management, supervisors and employees to gain knowledge of work situations requiring training and to better understand

changes in policies, procedures, regulations, business initiatives and technologies.

C & C Market Research, West Nyack, NY January 2007 – February 2009

Research Coordinator

• Assisted with marketing campaigns and strategies

• Communicating with clients to understand and document the business objectives

• Managed distribution of marketing material

• Formulating analysis plans and acquiring client sign-off

• Designing or assisting in the development of questionnaires and moderator guides to ensure the necessary data is captured

• Conducting in-depth data analyses using traditional and advanced methods

• Authoring reports containing actionable recommendations

• Making presentations answering questions and instilling confidence

LEADERSHIP AND ACTIVITIES

SUNY Delhi, State University of New York at Delhi.

Vice President of Student Activity Organizational Club

President of Step team October 2004 – December 2006

SKILLS

Proficient in Microsoft Office (Excel, Word and PowerPoint)

Fluent in English, Creole and conversational knowledge in French

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