Engineer, CCNA, Network Engineer
Resume:
Sheena Dela Cruz Magsisi
Registered Electronics Engineer: ECE License No. 47272
Cisco Certified Network Associate (CCNA)
Address: *** ***** *, ***** ********** City, Manila, Philippines
Mobile No.: +63-947-*******
Email: *************@*****.***
Summary of Experience:
“Experienced in monitoring and managing data performance network statistics particularly for PS Core Network (2G/3G/LTE) KPIs and
utilizations, able to provide root and cause analysis, forecasting data points, SQL queries via database for daily reports, reports automation (MS
Excel), and good background in Linux platform.”
“Having the ability to handle pressure and being flexible are the main keys of my accomplishments. I usually manage my time accordingly to
finish all my daily routines, ad hoc reports and to deliver all other assigned tasks on time. Developing a good relationship among team members
is also considered as one of the best tool I have to make and develop a productive day at the office.”
Well experienced in analyzing and validating bulk of data such as network capacities and utilizations, performance KPI statistics using
Huawei M2000, Ericsson ENIQ, Netscout Performance Management (PM), Mobility Unified Reporting (Cisco), DB visualizer, Linux
platforms for reports extraction
Proficient in Reports Automation (Microsoft Excel) using Macro Recording
Highly trainable in configuring routers and switches, acquired troubleshooting skills and network management.
Deep understanding in 2G, 3G and LTE network and its functionalities
Undergo Linux fundamentals training that utilized my skills in handling database / servers, etc.
Knowledgeable in SQL queries via DB Visualizer
Ability to supervise Project Staffs through leadership skills
PS Core Network Analytics
(January 2012 to present)
Company: Smart Communications, Inc.
• Provide daily network update of reports such as 2G/3G/LTE performance KPIs such as:
o SGSN and GGSN monitoring of capacities and utilizations for 2G and 3G network
o IP Pool License Utilization monitoring and daily trend (2G/3G/LTE network)
o 2G and 3G Success Rates monitoring (counter-level stats)
o 2G and 3G Failure and Cause codes breakdown
o 2G/3G/LTE subscriber level network statistics like Attached Subscribers, Simultaneous PDP Users and Total Payload
• Daily escalation of issues such as:
o Abnormal increase / decrease of network traffic
o Incomplete data
o Network outages or activities
o High utilization / congested network element
• CDR (call data record) based reports for subscriber level monitoring (business side)
o Unique subscribers for the day
o Brand and APN profile of each unique subscribers
o Total traffic of each subscribers
• Handset Profiling of subscribers per Device OS, Device Type, per Technology and per Device Capability
• Post Analysis Reports about Holidays, System and Network Outages, Typhoon, Special events such as Festivals, Elections, etc.
• Data Forecasting for upcoming holidays (Christmas, New Year, All Saint’s Day, Holy Week, etc)
• Provide SMS Daily Broadcast of network statistics with variances to Managers and Heads
• Lead all the Automation Project for PS Core network reports and statistics with the coordination of IT (Requirements gathering, UAT, SAT,
PPT)
• Initiate all excel templates for newly added reports for PS Core network
• Automate reports using Macro (MS Excel) to lessen man-hours of post processing
• Database SQL queries for daily update of PS Core network KPIs
• Extraction and Loading of reports via Linux platforms
• Acquired analytical and leadership skills
• Been part of Network tool POCs such as Network Netcool Analytics of IBM, Netscout XDRs and Performance Management tool, Splunk
(syslogs), Cisco MUR and WEM
• Involved in technical discussions on how to improve each PS Core network performance report
Smart Services Analytics
(November 2011 to December 2011)
Company: Smart Communications, Inc.
• Daily update of Smart’s offered promos and services for Unlimited, Bucket and Regular such as:
o Voice and SMS Subscription/Availment and Usage
• Provided weekly report to Heads and Managers
• Learned and familiarized the Backend network and its functions
CS Core and Access Network Analytics
(August 2011 – October 2011)
Company: Smart Communications, Inc.
• Monitor and update daily trends of VLR subscribers and Traff5
• Documentation of 2G Rollout/Integrated/Deleted sites per vendor
• Provided weekly reports to Managers and Heads
• Learned and familiarized the network elements and functions of CS Core network
Cadetship Development School
(July 2011)
Company: Smart Communications, Inc.
• Acquired team work attitude through team buildings and workshops
• Technical know-how lectures regarding Smart’s technology and network
Main Distribution Frame (MDF) Assistant – Hardware and Software
(April 2009 – May 2009)
Company: Philippine Long Distance Company (PLDT)
• Maintain and restore telephone line connections of subscribers
• Build and provide DSL connections to regular PLDT subscribers
• Daily update of deleted and newly connected regular or DSL phone lines inventory (MS Excel)
• Verification of telephone numbers and DP (demarcation points) through help desk support for Lineman/Field Operations
• Learned how to use ICMS tool (database of all PLDT subscribers) which is connected to the business office for the deletion/addition of
telephone lines
EDUCATIONAL ATTAINMENT:
BS in Electronics and Communications Engineering (2005-2010), Adamson University, Manila, Philippines
1st Honorable Mention with outstanding awards (2001-2005), Miraculous Medal School, Sucat Muntinlupa City, Manila Philippines
2nd Honorable Mention (1995-2001), Sucat Elementary School, Sucat Muntinlupa City, Manila Philippines
TRAININGS ATTENDED:
CCNA: Modules 1 to 4
Experts Academy
January – July 2013
Ericsson LTE & WCDMA OSS-RC Operations
Ericsson Telecommunications, Inc.
March 2013
Six Sigma Yellow Belt Training
Smart Communications, Inc.
March 2013
Telecom Forecasting & Exploratory Data
Smart Communications, Inc.
August 2012
Unix/Linux Fundamentals Training
Mapua IT Center
July 7 – July 13, 2012
CHARACTER REFERENCES:
Mr. Sonny M. Beltran
Senior Engineer
Smart Communications, Inc.
Mr. Raymundo D. Rendon
Supervisor
Smart Communications, Inc.
Mr. Joseph Mark R. Aquino
Manager
Smart Communications, Inc.
I hereby certify that all information stated above is true and correct
Sheena Dela Cruz Magsisi
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