Customer Service Administrative Assistant

Angel L. Medina

* ***** ***** ****** ****, NJ ***04 201-***-****/cell

***************@*******.***

Summary: An Executive Assistant/HR Customer Service Coordinator constantly acquiring new skills to meet the

challenging demands of the evolving marketplace. A self-starter who displays energy, enthusiasm and

perseverance in accomplishing assigned projects. An excellent communicator, able to interface with upper

management, staff and clients from all levels and backgrounds. Have over 25 years of progressive

administrative and customer service experience.

Skills:

Type 75 WPM

Proficient in Microsoft Word, Excel, PowerPoint, Quick-books, Access, Lotus Notes & Outlook

Bilingual in Spanish and English - reading, writing, translating and speaking

Strong organizational and communication skills; able to prioritize and multi-task at a high level

Quick thinker, proactive and strong attention to detail and accuracy

Experience:

Account Manager/Employment Counselor

Business Link, Social Services Division New York, NY

6/5/13 to 3/7/2014

• Assisted low income individual’s on City Subsidies such as (EIP, CTH, STED & SET programs) who are on

government assistance with resume writing, employment referral services and free training such as HHA Training

• Worked on pre-screening client’s before going on their interviews (background checks, drug test)

• Backed up Receptionist handling all client’s that walk in throughout the day

• by signing them in, and checking on their eligibility status

• Gave referrals out to client’s for different types of positions they qualify for

• Worked with our Job Developers in the assistance of locating qualified candidates for specific job categories

• Attended fulfillment meetings to brain-storm on possible new accounts or closed accounts after positions are filled

• Assisted in resume writing and cover letter’s preparation

• Maintained and update accounts via shared drive, established relationships with hiring managers on all of my

accounts. Updated job board as positions open/close.

• Dealt with DHS (Department of Homeless Services) in helping their clients that reside in their shelter’s obtain

employment by running workshops and job club referral services. Participated on weekly conference calls with

DHS updating their client’s with any progress on obtaining employment, behavior issues or personality declines

Express-Scripts formerly (Medco) – Contractor:

HR Coordinator

Support HR Recruiter and Hiring Managers – Talent Acquisition Dept. Franklin Lakes, NJ

9/24/12 to 1/11/13

• Helped with the recruitment process which includes coordinating and conducting phone screens and interviews,

new hire folders/packets, and various other employee communication materials

• Maintained a high level of confidentiality and securely handle sensitive material with all levels of management, in

a professional manner.

• Was responsible for composing correspondences and communicating information on behalf of manager. Create

and prepare routine letters and reports for approval.

• Scheduled candidate interviews and initiating on-boarding processes.

• Utilizing the RFI (Request for Interview form), creates a file for the requisition that contains all interview schedules,

candidate resumes and applications utilizing VE Professional

• Utilized Outlook, review calendars, sends invites to interview team and follow-up schedule with confirmations

• Partners with department Administrators to coordinate schedules

• Contacted candidate by email/phone to confirm date

• Finalized interview schedules

• Provided candidate with interview information: Interview schedule, directions, link to BrassRing (employee

application) and voluntary self-disclosure and travel information.

• Emailed interview team with schedule, resume and job description

• Initiated background checks including drug test; employment with salary and education verification

• Created offer letter for review by recruiter and benefit information via Red Carpet

• Greets new hires on first day to complete required paperwork

• Maintained spreadsheets daily in Excel and shared on shared-drive

• Created Power-point presentations for Hiring Manages and Recruiters with graphs and text data

Executive Assistant

MetLife Direct Business & Customer Centricity Division

1095 6th Ave., NYC

Supported two Senior Vice President’s

11/5/10 to 6/26/12

• Managed demanding calendars and confirmed conference calls, appointments and meetings; resolved scheduling

conflicts in a timely manner.

• Observed email traffic for both Senior VP’s and took notes of any action items, reminders, projects or meeting

requests for both Seniors’. At times, would translate emails and requests in Spanish to our South America team

on behalf of my Customer Centricity SVP.

• Created & Maintained Distribution Lists for both departments (Direct Business & Customer Centricity)

• Maintained complex email addresses making sure they would generate on all distribution lists, checking that the

email will not reject on final submission/invite. This mostly took place from the transition of Alico to MetLife

merger. Email addresses were in transit to be renamed and would reject at times.

• Coordinated travel, prepared detailed itineraries.

• Managed contacts and activities in lotus notes.

• Maintained contact lists, vacation schedule, travel schedule for all Senior VP’s and their direct reports

• Handled meeting logistics, including catering, conference room locator with Concierge, supplies / set-up and

document production. Booked special lunches & dinners for internal/external clients in NYC exclusive

restaurants.

• Prepared accurate expense reports and time sheets in a timely manner.

• Greeted and announced visitors.

• Maintained organization charts for (DB&DB/Customer Centricity)

Executive Administrative Assistant to Chief of Staff – International Dept.

• Email organization for the Chief of Staff’s heavy email traffic account. Take action on each email, after meeting

with my COS double-checking and making sure that the task has yet not been completed. Any meeting requests

via her email account, was created & handled accordingly. Any follow-ups, dead-lines to be met are flagged and

alarmed so that all get completed on a timely manner.

• Maintained & created from scratch PowerPoint Presentations for upcoming meetings & events. At times, we

would utilize same deck for other meetings but change template. Made sure all fonts & formatting were consistent

before finalizing.

• Distributed mail; accepted/sent packages for the office.

• Created Biographies from scratch with provided photos. Utilized graphics and format painter to re-create and re-

format provided bio picture.

• Supported Functional Heads in planning / staging events, as requested. Assisted with internal social events.

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• Became, after a brief training, the coordinator of the Business Continuity Plan by utilizing the LDRPS system.

Plan, all up-to-date.

Administrative Assistant – Mobile Support – International Investments

Worked for MetLife Domestic/International Investments in Morristown, NJ

• Binding Projects organizing data and inserting tabs to coincide with Table of Contents utilizing MS Office Products

such as MS Word, Excel and PowerPoint.

• Filing, Scanning and Xeroxing large documents in black & while and color

• Supplies Cabinet Organization and Proper Storing Labeling Professionally

• Supported entire International/Domestic directorate serving as a Mobile Support supporting all managers for any

administrative support.

• Moved all HR related files to a storage facility that is strictly confidential (box them up, file and ship appropriately

to Iron Mountain)

• Served as back up coverage for three Secretaries’ in my group with any administrative support they may need

including phone coverage.

APR Consulting Inc Office Located in Atlanta, GA

Executive Assistant 11/10/08 to 2/27/09

Working for Verizon Business in Basking Ridge, NJ supporting a Director of Financial Protection and an Executive

Director of Health and Welfare.

• Calendar Maintenance including Outlook Meeting Notifications.

• Vendor Payment/Expense Reports.

• Time Reporting & Travel Arrangements.

• Sign in Vendors for specific meetings and escort to selected conference rooms.

• Created massive spreadsheets for the Director for most of her meetings. Lots of chart comparisons.

• Filing, Scanning and Xeroxing large documents.

• Created detailed PowerPoint Presentations for the Executive Director.

• Supported ten other support staff members under the Exec. Director and Director.

• Moved all HR related files to a storage facility that is strictly confidential (box them up and file appropriately)

Ecolab, Pest Elimination Division – Fortune 500 Sayreville, NJ

Corporate Accounts Administrative Assistant 12/13/2005 to 6/23/2008

• Checked the AS400 for corporate Accounts Manager and Sales Manager throughout the day for CSR inquiries

and pest control related issues for all corporate accounts and franchisers through a Customer Service database.

• Supported Corporate Account Manager, Sales Manager and approximately 13 Account Executives under the

Sales Manager.

• Set-up New, Reinstate Old, and closed New Corporate Accounts by following specific protocols & guidelines so

that they match correctly with the assigned Corporate Reference Number in the contract Processing Dept.

• Helped Sales Team obtain Sales Leads via Telemarketing and References from Clients and other Ecolab

Divisions. Also sorted leads by zip code and distribute to Sales Team.

• Helped Sales Team present Proposals, Special Bids and RFP's when needed for new accounts or win-backs.

• Assisted in the preparation of budget needs and annual reports of the organization.

AT&T Communications Various Sites

Administrative Assistant July 1986 to December 2004

• Heavy Calendar Maintenance in Microsoft Outlook for 3 Districts and 1 Division Manager.

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• Analyzed recordkeeping systems, forms control, office layout, personnel requirements, budgetary requirements

and performance standards to create new systems and revise established procedures.

• Maintained Phone Coverage and Back-Up assistance for Executive Secretary.

• Handled Incoming Sales: Sold 800 numbers, Calling Cards, Various AT&T Plans and Different Types of Cell

Phones to Small Businesses billing under $1500.00 a month.

Education:

EZ Wheels

Professional Driver – Class B Commercial Driver’s License obtained 3/2013 w/Hazmat, Tank Jersey City, NJ

American Vocational Technology Institute Hackensack, NJ

Microsoft Office Specialist

Computer Professional Learning Center (CPLC) Jersey City, NJ

Administrative Assistant Certificate

Hudson County Community College Jersey City, NJ

Studied: Business Management (Associates Degree)

Cittone Institute Edison, NJ

Business Administration – Word Processing Certification

Antillian College of Puerto Rico Puerto Rico

Nursing Certification Program (RN Associates)

Luis Mendez Liciaga H.S. Puerto Rico

H.S. Diploma – Graduated with honors

References: Available upon request

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