Customer Service Sales

Amy Morgan 727-***-****

Highlights of Qualifications

Excellent interpersonal, analytical, and communication skills

Proven record of excellence and dependability

Highly effective leader and team member, hand picked to manage newly built

McDonald's franchise

Professional Experience

Management

•Exceeded projected sales of 1.4 million by an estimated $600,000

•Managed mobile home park consisting of over 40 units and assisted in

maintenance for over 4 years

•Decreased labor cost by over 6% with no decrease in productivity or sales

•Improved hotel rating from grade C to A in a six month period

Customer Service

•Over 20 years of exceptional customer service/ sales experience

•Over 15 years of office/ administrative experience

•Integral link between customer service, sales force, and production teams

ensuring customer satisfaction, while maintaining store profitability

•Adept at handling high volume, dynamic, and challenging environments

•Received 99.57% accuracy rating while maintaining 400+ caseload

Training

•Implemented training programs for four store production teams and

management personnel

•Utilized individual and group settings for training store/ hotel personnel

•Trained all new caseworkers on policy and procedures according to federal,

state, and county requirements until a 99% accuracy rating was

received

Education and Training

2011-2014 KBP Foods Bayonet Point, FL

•KBP management, connect courses

•Florida Food Safety certified

2002-2008 Robeson County Lumberton, NC

Department of Social Services income maintenance caseworker I and II

•Food and Nutrition training

•Crisis Intervention Training

•HIPPA training

•Red Cross shelter training

•Personal safety early warning training

2001-2002 Hilton Hotels Memphis, TN

•Hampton Inn general manager training

1994-2000 Hamburger University Chicago, IL

McDonald's training

•Basic, Intermediate, Advanced Operations Courses

•Taylor Equipment and Heating & Air Course

•North Carolina Food Safety certified

1993 US Naval Training Center Orlando, FL

•Electronics 'A' School

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