Customer Service Sales

R ichard B er ry

Email: *********@*****.***; Linkedin: www.linkedin.com/in/richardberry22 ; Phone: 773-***-****

P rofile

• Highly creative administrative professional with 15+ years of office experience with strong client service skills

needed to ensure an outstanding end-to-end client experience

• Effective listener and communicator with strong organizational and time-management skills and excellent

verbal and writ ten communication skills

• Productive worker under pressure and a t ruly enthusiastic team player ; a self -starter with the ability to

m ultitask, anticipate, prioritize and function well under t ight deadlines

• Passionate and imaginative teacher with a sense of humor, appreciative of creativity and f lexibility

SK I L LS AND ACCOMP L IS H M E N TS

Data Oversight and Administration

• Provided administrative support to Department Manager and prepared weekly and annual reports analyzing

sales data

• Correlated weekly reports from company branches into one single excel report pinpointing attrition, sales totals

and year to date totals for distribution to Managers and Corporate Office

• Scheduled and coordinated weekly and monthly team meetings, including agendas and meeting planning

• Directed and actualized creation of pitch books, financial and research reports and customized orders per

request of departmental administrators, r esulting in the acquisition of new accounts and continued

c ustomer satisfaction

Office M anagement

• Supervised Front Desk Staff and Coordinated bi-weekly payroll for employees

• Managed Bank Deposits and insured cash drawers were reconciled and balanced

• Recorded delivery of supplies and cataloged to maintain accurate inventory and quality control invoices

• Managed sales spreadsheets with high degree of accuracy, ascertaining the top performers benefitting

t he company

Customer Service

• First point of contact for customer inquiries regarding billing, payments, and cancellations

• Implemented monthly electronic debit of membership dues improving productivity and access to funds

• Administered Front Counter Customer Service and worked with internal administration for conference

supplies

Computer Skills

• M icrosoft Office Specialist in Word and Excel

• Highly Proficient in Microsoft Outlook, Powerpoint and Access; Quickbooks

PROFESSIONAL EXPER I ENCE

William Blair &Company, Chicago, I L 2012-2014

Print Shop Administrator

L akeshore Athletic Club-I llinois Center, Chicago, I L 1999-2011

Membership Accounts Assistant

Grand Ohio Athletic Club, Chicago, I L 1996-1999

Front Desk Supervisor /Payroll Administrator

OT H ER EXPER I E NCE

Let’s Be Frank Improvisers, Evanston I L. 2012-present

Comedy Improvisation Teacher and Motivator at Lake Street Church

E D UCAT IO N

Hofstra University, B.F.A. Fine Arts Uniondale, NY

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