Customer Service Representative
Resume:
Manuel Fernandez
**** ***** *** *** *, Miami Beach, FL 33141
Phone: 786-***-**** E mail: ****************@*****.***
More than 20 years of experience in the customer service area. Able to promote good communication
and relationship with clients. Use professionalism and work ethic in establishing productive working
environment.
KEY STRENGTHS
Problem Resolution Integrity Detail Oriented Communication Teamwork
PROFESSIONAL EXPERIENCE
Sun Travel Florida LLC Oct 2012– Jul 2013
President and Owner
Set up a profile with one hundred clients providing full service for their traveling arrangements.
•
Plan and Execute purchasing and sales strategy.
•
Managing traveling plans for the client’s portfolio – offering advises in pricing and locations.
•
Negotiating with the airlines to reach an agreement and business contracts for air freight as well as with the
•
cruise lines all around the world.
Analyzed and finalized the profit and lose scenario for the agency.
•
Assist in establishing and implementing sourcing and sales strategies, policies and practices.
•
Gran Beach Hotel Nov 2011– Sept 2012
Customer Service Assistant
Working at the Concierge Desk answering phone calls and helping guests with their visiting and eating plans
•
in the city.
Guest Service Support
•
Assisting Valet parking Area.
•
Front desk back up.
•
Mundi Travel Inc. Nov 2010 – Nov 2011
Marketing Manager and Accounting
Review and approve all the advertisement material for the agency and its clientele.
•
Working close with the designers and printing companies for price negotiations agreement and strategies to
•
marketing our product efficiently.
Organizing and launching events for the clients.
•
Planning and reaching out to our clients with the promotions and incentives for each particular period of the
•
year.
Accounts payable and receivable for the agency.
•
Banco Financiero Internacional, Havana, Cuba. Oct
2000– May 2010
Customer service Representative – Branch
Opening new accounts – Personal and commercial.
•
Provide full customer service to the clients in my portfolio.
•
Follow up on all the transactions requested by the commercial accounts.
•
Helping clients with deposits and withdrawals from our bank and international wire transfers.
•
Answering phone calls and helping clients with questions and requests of their accounts.
•
Club Vip – International Travel Agency Portugal Aug 1987– July 2000
General Manager
Organizing and controlling all activities related directly with the tourists.
•
Supervising and guiding 31 employees within the organization as well as directing all the functions
•
Directing the relationship with the airlines, hotels in the island and agencies overseas meeting weekly to
•
follow up on reservations, excursions and all the provisions we provided.
SKILLS PROFILE
Languages: Spanish, English, Italian and conversational Portuguese. Intermediate in French.
•
Proficient in MS Suite including Word, Excel, PowerPoint, and Outlook
•
Experience with QuickBooks
•
Experience with ACT (internal software for production track)
•
EDUCATION HISTORY
MD College – REVEST Program – School of Language 2012 – Present.
•
Import and Export Management certificate – REVEST – MD College – January 2011.
•
Master Degree in Tourism Marketing – University of Havana, Cuba – Class of 2003.
•
Bachelor of Arts (Hospitality and Tourism) – University of Havana, Cuba Class of 1990
•
Bachelor of Arts – Physical Education and Sports – Instituto Superior “Manuel Fajardo” – Havana, Cuba – Class of 1985.
•
Contact this candidate