Customer Service Medical
Resume:
Dawn Manganaro
*******@*****.***
Career Summary
Years Experience: 7+
Roles: Bank Teller, Billing Clerk, Accounts Receivable Clerk, Billing
Supervisor/Manager, Billing Analyst, Cashier, Banking Credit Analyst,
Bank Credit Clerk, Claims Adjuster, Client Services Representative, Credit
Clerk, Data Entry Clerk, Credit Administrator, Collections Specialist,
Entry Level Analyst, Escrow Assistant, Inventory Clerk, Operations
Processor, Operations Specialist, Reconciliations Clerk, Proof Operator,
Accounts Payable Clerk, Knowledge of resolving customer billing
discrepancies and issues.
Industries:
Bank (Independent), Insurance (Health), Hospital/Medical Services,
Financial Trans, Processing, Bookkeeping Services, Computer Programming,
Internet Service Provider, Bank (Other)
Professional Skills:
Billing, Medical Billing, Inventory - Analysis, Financial Reconciliation,
Banking Credit Analysis, General Ledger, Claims Processing, Account
Reconciliation, Cash Management, Month End Close, Time & Billing, Customer
Service, Letters of Credit, Claims-Insurance, Budgeting/Forecasting,
Accounts Payable, Lien Laws, Accounts Receivable, New Accounts, Aging of
Accounts Receivable, Credit/Collection, Bank Reconciliations, Bank
Relations, Cash Management/Cash Flow, eClinical Works
Technical Skills: MS Word, ICD-9, MS Excel, QuickBooks, HICFA Forms
Work Experience
3/2014-06/2014 Northern Heart Specialists Carmel, New
York
Answer all incoming calls, book follow up appointments, verify all
insurances, process copays, and or balances that are due, verify referrals,
and confirm next day appointments.
8/2012-02/2014 Williams Carpentry Holmes,
New York
Receptionist
Answer phone calls, filing contracts, processing payments, bank errands,
fax contracts, and customer service.
11/2010- 7/2012 Family Medicine of Pawling Pawling, New
York Medical Biller
Check in/out patients, book appointments, make any follow up appointments,
process insurance payments, collect co pays, and any past due invoices,
prior authorizations, process any referrals, make daily deposits, set up
the back up every night, medical record releases, sometimes room the
patients, pull all charts for the doctor when reports are faxed in, scan
any documents into patients accounts, and process end of day reports.
10/2008- 11/2010 Health Quest Medical Practice Beacon, New York
Patient Registration
Check in and out patients, verify insurances, collect co pays, pre-cert
procedures, and book appointments, and make all demographic changes in
patient registration. Experience in Medical Manager Systems.
04/2008- 08/2008 Dermatology Consultants Scarsdale, New
York
Medical Biller
Check out patients, take in co pays, process cosmetic payments, check
referrals, make all demographic changes in patient registration, answer
phone calls regarding patient accounts, take credit card payments over the
phone, sell dermatology products, enter products in the micro pharmacy,
confirm apts. for the next day.
09/2007- 04/2008 Westchester Health Assoc. Mt. Kisco, New
York
Receptionist
Answer Incoming calls, book appointments, Pre-cert MRI's and cat scans when
needed, process all co pays, check insurance information, make all
demographic changes on patient accounts, process medical billing.
09/2006- 06/2007 C & A Auto Mahopac,
New York
Receptionist
Answer Incoming calls, Take all payments from customers.
File all daily claims for the week, and collect deposits daily.
09/2003- 09/2006 Northeast Eye Care Carmel, New
York
Medical Financial Secretary
Answer Incoming Patient calls, Auditing Patient Accounts, Charge/Payment
Entry, Daily Banking Deposit, Review EOB's, and all facets of insurance
follow-up to ensure timely and accurate payments, as well as, Patient
Statements and Follow-up. Experience on Advantx system.
Aged-accounts receivables, Business Financial Analysis Monthly.
Managing all Workman's Compensation and No-Fault Claims for timely and
accurate Payments.
06/2000- 12/2002 Mt. Kisco Medical Group Mt. Kisco, New
York
Front Office/Surgical Coordinator
Check-in/out for a 9 Physician multi-specialty practice, Answer incoming
Patient Calls, Collecting Co-payments, Verifying Eligibility/Referrals,
Patient Financial Arrangements, Surgical Coordinating, Pre-certifications,
Confirmed Patient Appointments, Maintained/Balanced daily patient ledgers.
Solely responsible for training all new hires/orientation.
Knowledgeable of all products sold in practice.
06/1997- 06/2000 Hudson United Bank Mahwah, New
Jersey
Branch Operator/Levy Processor/Escrow
Verified daily transactions/ledgers for 80 branches for any discrepancies
through out the Tri-State area. Reconcile journal transactions for any
discrepancies. Provided customer service to various branches in three
states.
Received Daily Transmittals of Levies/Garnishments from authorities and
would verify patient account towards responsible balances owed and would
debit customers account and/or freeze customer's funds until I would
receive a letter from authorities advising who I would remit payment to.
Responsible for contacting customer via mail upon receipt of
levy/Garnishment to provide them with all documentation/and information on
their account.
References Available Upon Request
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