Customer Service Sales

Kirubel Tegbaru

********@*****.***

**** ******** **. ***. *

Falls Church, VA 22043

Over 6 years of sales experience in services, retail and technology. Excellent reputation for working in

teams, as well as in independent and or supervisory capacities.

Work Experience

FrontPoint Security; September 2013-December 2013

Mclean, VA

Security Consultant

● Engaged potential customers & promoted FrontPoint products & services over the phone & via email.

● Set appointments & followed up with existing leads to pursue potential sales.

● Maintained a high level of product knowledge & adapted to new technologies.

Sprint; September 2012 – September 2013

Vienna, VA

Sales Consultant

● Used consultative sales approach to enhance customers’ in store and product experience.

● Interacted with team members & participated in friendly competition.

● Consistent leader in district in accessory sales, supplied “How to” video demonstrating su ccess points in

accessory sales for Sprint.

Party City; August 2010 – December 2011

Springfield, VA

Supervisor/Team Lead

● Trained new hires.

● Managed customer phone orders and advised on event needs.

● Demonstrated over success in retail sales, product presentation, and customer service.

Radio Shack; December 2008 – August 2010

Springfield, VA

Customer Service Representative

● Assessed client in-store needs; established rapport, built trust, and closed cellular phone contracts.

● Promoted to supervisor; recognized as "#1 in RSSP (Insurance) sales in region" as well as multiple monthly

acknowledgments such as: "#1 Best in RSSP in district”.

Crosscom National & Teksource; March 2008 – December 2008

Springfield, VA

Technician/Sales Rep

● Handled all issues from connecting and troubleshooting line systems to installing large Voice over IP systems.

● Provided T1 & IP installation to Best Buy franchises.

● Visited various companies offering business, providing relevant information, and hosting contract introduction

meetings.

Education

Northern Virginia Community College,

A.A. Business Administration, (Expected Graduation: Fall 2014)

*References available upon request

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