Customer Service Sales

Jessica Nicole Baker

Grandview, MO. *****, 816-***-****, *******.****@*****.***

Objective:

Join a team where I can help customers using excellent problem

solving skills, a friendly yet determined attitude, and provide

prompt service. I am driven to work well in an independent or team

oriented atmosphere.

7/1/2012 to Current MIQ Logistics Overland Park, KS

Logistics Specialist II

EXTEND EXCELLENT CUSTOMER SERVICE VIA PHONE AND EMAIL DELIVERING

INFORMATION QUICKLY AND ACCURATELY.

Organize team plans, file away completed problems, and maintain

process improvements for each client.

Assist vendors, suppliers and customers with entering shipments,

check email boxes and answer phones

Track and Trace multiple carriers from picked up to delivered.

Dispatch carriers to correct shipper/consignee location.

Schedule pick up and deliveries for customers and provided them

with necessary information.

11/2010 to 06/2012 Subtechnologies Lee's Summit, MO

CSR/Sales/Logistics,

ASSIST CUSTOMER OVER THE PHONE IN PLACING ORDERS, FOR LOCAL STORES,

DELIVER AND HELP SET UP STORE OPENING PACKAGES.

Communicated with Subway vendors on daily basis.

Places sales orders and gave sales quotes on Subway equipment.

Created invoices and tracked large store opener packages to ensure

delivery on time.

03/2010 to 10/2010 Zorrel International Grandview, MO

Sales/Design/ Specialty order entry

ANSWERED MULTIPLE PHONE LINES AND ASSISTED IN ENTERING DECORATED

ORDERS FOR CUSTOMERS.

Assisted all team members on a daily basis.

Preformed a variety of duties to help the office function more

efficient.

Education

10/2013 to 05/2015 National American

University

Associates, Small Business Logistics

Technical Skills:

Proficient with computers, Excel, Word, Outlook, PowerPoint,

Microsoft Office Suite

60 wpm key speed

Answering high volume phone calls calmly and problem solving

Sales

Accounts payable/receivable/limited HR

References available upon Request

Contact this candidate