Customer Service High School
Resume:
CYNTHIA M. JOHNSON
*** ******* **. ******** ****, NJ 08823
*************@*****.***
EDUCATION: 1987 B.S. Business Administration - Finance
**** *********** ** **********
Bloomfield College, Bloomfield, NJ 07003
TECHNICAL KNOWLEDGE: MS Office (Excel, Word, Access, and Publisher),
Quickbooks, OmniPlus
and Legacy record keeping systems
EXPERIENCE:
12/09 - Present Primerica Financial Services: As an Independent Financial
Representative helping families to
Improve their financial planning for emergency, short-term and
long-term savings.
02/13 - 08/13 Franklin Township Police Department - 9-1-1
Telecommunicator: Answer telephone calls for assistance via the
9-1-1 emergency phone number; determine the nature and priority
code of emergency. Input information into computer terminal;
transmit information by radio to the appropriate emergency
responder and preform typing and clerical work as related work
requires.
04/12 - 01/13 Somerville Parks and Recreation -Administrative Assistant:
Manage Recreation program
registration software, financial reports and deposits. Manages
record keeping process for new
hire and rehire seasonal employees, including background tests.
Assists in the development of
notices, flyers, borchures and other informational materials
about programs and services. Supports
the purchasing and payment process for department supplies and
materials. Prepares seasonal/part-
time payroll. Provide customer service support and other duties
assigned.
02/07 - 12/09 Enterprise Iron Financial Industry Solutions - Principle
Consultant (Omni Analyst):
Project managed various projects and provide client technical
support on the OMNI suite of
products. Responsibilities included asset allocation, check
distribution reconciliation, asset
adjustments, quality checks on processes and procedures,
analyzing data, determine the root cause
of data errors and prevent reoccurrence, support for the
transition of asset records between record
keeping systems and cross-training of personnel.
5/99 - 02/07 ING Financial Services (formerly Citistreet) -
Implementation Reconciliation Analyst:
Coordinating asset allocation transfers from AS400 to OMNI.
Importing and exporting conversion
data records, reconciling asset records, generating client
reports, conducting quality checks, and
processing of financial transactions.
Certifications/Licenses: CPR Certification; Producer License
HONORS: 2008 Somerville High School Hall of Fame Inductee
2005 CitiStreet Six Sigma Process Enhancement Project
2003 CitiStreet Distinguish Employee
2003 Somerville High School Hall of Fame Girls Basketball Team
Inductee
2002 Validictorian - True Disciple Ministries Bible Institute
1991 Bloomfield College Hall of Fame Inductee
1990 Two Thousand Notable American Women
1984 Member of Alpha Kappa Psi National Business Fraternity
COMMUNITY ACTIVITY: Assistant Manager for Bookstore at Abundant Life Family
Worship Center
Member of Special Events Committee at Abundant Life
Family Worship Center
Board of Trustee Member for Society Hill III
Association
Somerville High School Hall of Fame Committee Member
Assistant coach for Girls High School & AAU
Basketball
Youth leader /counselor at local church.
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