Project Customer

Angela M. Harris

**** ******* ***, ********, ** *4748

**************@*****.***

Cell 352-***-****

Skills

Microsoft Applications- Word, Office, Vista, Excel, PowerPoint, Outlook, MS Project,

Skills/Abilities-time management, estimating, budgeting, communication, team builder/leader, resource leveling,

problem solver, SCRUM methodology, organizing, evaluate, monitor, track, document, analyze, implement, develop

and design, as well as out of the box/innovative critical thinking,

Circuit Order Systems- Ciras, Remedy, Metasolv, WCM, FT3, WFAC, Tirks

Tele-Conference Applications- Web Ex, Net meeting, IM desktop sharing Conferencing

CenturyLink May 2006-present

Project Analyst/Coordinator- DSP Ethernet team (Wholesale Fiber to the Tower)

Meet contractual performance criteria, due dates for successful overall project completion

Manage multiple large budget customer projects at the same time

Oversee a company's stated task from the original concept through to its implementation

Meet organizational objectives by contributing information and recommendations to strategic plans and reviews;

preparing and completing action plans; implementing production, productivity, quality, and customer-service

standards; resolving problems; completing audits; identifying trends; determining system improvements;

implementing change

Provide oral and written project briefings to management and customers

Provide escalations, coordination, root cause analysis along with proactive and reactive solutions to minimize the customer impact

Communication, cross offices to bring all parties together to complete tasks from beginning to end

Ability to adopt the SCRUM methodology to meet customer needs

Trained new employees and co-workers how to use new systems and/or implement new processes

Ability to adapt and change to be effective in a stressful environment

Implement resource leveling and allocation as need to meet project expectations

Network Ops Tech II

Provided proactive and reactive network surveillance, troubleshooting, coordination, restoration of service and

network issues.

Resolved issues efficiently, minimizing customer impact

Sprint NoCuts, Central Locating Service Dec 1998-2005

Regional Administration Coordinator

Trained New Employees, administered assessments tests, and led recruiting initiatives

Processed new hires and terminations; Conducted exit interviews

Maintained personnel records for approximately 800 employees

Verified employee’s eligibility work status including background checks and MVR’s

Resolved customers complaints

Created request for proposals, contracts and procurement.

Education:

Master Project Management Keller Graduate School - Project Management 2009

BS DeVry University -Technical Management 2005

AS DeVry University - Electronic and Computer Technology 2004

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