Customer Service/MIS

***, ******* *******, ***** *****,

UMANANDA KONWAR

East of Kailash, New Delhi-110065

Phone: 099********

Email Id: ********.******@*****.***

Career Objective

To be a part of organization.

Where growth prospects are unlimited and individual is recognized by their work.

Work with efficiency by using my knowledge and abilities in problem solving environment and provide excellent results on

time.

To excel in the field by taking up challenging assignments and add to my skills by maintaining a learning attitude and thus

contributing to the growth of the organization.

My strength is of Goal oriented, creative, good communication skills, self -learning, and analytical skills.

To secure a leadership role in an established organization where my extensive experience in customer relationship management and

Operations Management could be utilized to its fullest potential.

Academic Qualification

Qualification Board / University Year

Bachelor of Arts

(Economics) Dibrugarh University ( Assam ) 2007

HSC Teok Girls higher secondary school 2004

HSSLC Hanchara High School 2002

Pursuing MBA from (Distance learning) from ICFAI.

Computer Literacy

Database management – MS Excel, MS Access

Office automation – MS Word, MS Power Point, MS Office 2010,

Internet Proficiency

Adobe Photoshop

Operating System – Window 98/ XP, Windows 7, MAC OS.

Work Experience

Castech Group (MIS & Customer Service Executive) March 2013 to June 2014

MIS-Projects & Acquisition

Generating MIS Report of TIS & Acquisition Department:

Weekly Summary Report (Client Wise / Acquisition Executive wise)

Coordinating and interacting with accounts department regarding payments made to sub -contractors &vendors and

conducting follow-up for company’s payment from varies client like NCR, AGS & FIS.

Monthly Report (Client wise / Acquisition Executive wise)

Daily Update Master Tracker Sheet (Client’s Feedback & Received Site’s sourcing details from Acquisition Team)

Preparing MIS Sheet & sending Reports & Update to clients (seek for feedback and approval / any update received

from LL / Rent Negotiation / LOI pending / Agreement Pending / Rent Start Date / etc….)

Maintaining & Generating the MIS Report on commission received from landlord and clients.

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Maintain whole MIS of TIS on daily basis and send tracker to customers.

Maintain track of Service Invoice & Purchase Order

Co-ordination with Vendors as well as concern persons.

Handling Projects: MOF NCR/AGS/FIS

Ready acquisition PPTs and send to client,

Follow up mails to customers.

Co-ordinate with Team mates &maintains daily attendance.

Coordination with the Project Executive on the site status and maintaining daily MIS.

Coordination with the finance team for vendor payments and updating AM – MIS on the status.

Coordination with third party vendors like UPS, AC and DB for the installation, supply and submission of their bills

after completion.

Coordination for third party bill submission.

Reports Tracking & Monitoring

Coordinating with various Teams or Vendors (TIS/UPS/LOGISTIC) for site preparation and readiness and ATM

delivery to make Installation of new ATM’s.

Invoice Tracking: Coordinating with across internal team for PO issuance and keep track of Invoice payment to

Vendor and Partner and Customer interaction as per requirements.

Others: Having different kind of Presentations skills like Maintain MIS, Revenue, Project growth, Project planning

and etc.

Santa Rosa Developers &Infrastructure Pvt. Ltd. (Firm) Sep 2010 to Feb 2013

Office coordinator:

Key Highlights:

Organizing special events like Annual General Meeting (AGM), dinner parties for the important clients .

Responsible for incoming and outgoing mail, shipping and receiving.

Responsible for maintenance of common spaces for appearance and functionality.

Filing important documents and binding them.

Fielding the customer’s calls, clearing the doubts of customers through e -mail

Composes and prepares correspondence, invoices, reports, and presentations, prepares minutes, and maintains

appropriate files.

Design, develop and implement required feedback and communication systems for field operations.

Communicate both informally and formally in scheduled meetings with management, subordinates and peers .

PERSONAL DETAILS:

Father’s Name - Late Sh. Arun Konwar

- 31st Dec 1985

Date of Birth

Gender - Female

Marital Status - Single

Hobbies - Listening/singing Music, paintings& Reading books.

Personal Qualities - Confident and Energetic with enthusiasm to learn.

REFERENCES: - PROFESSIONAL AND PERSONAL REFERENCES CAN BE PROVIDED ON REQUEST.

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PLACE:

Date : (Umananda Konwar)

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