Customer Service Manager

*** *.***** ******, *** York, NY *****

Renee Jackson Tel: 646-***-****

*********@*****.***

Customer service professional with 10+ years of management and retail experience. Motivated

SUMMARY

team player with strong multi-tasking ability, highly analytical, with an ability to support others;

these strengths will allow me to excel in a manager position.

PROFESSIONAL Walgreens, Manager New York, NY

• Maintains a site security log, Recording any security related incidents

that occur during that shift and record the date, time, and name

• Recognize, monitor and report conditions which may be unsafe

• Activate/deactivate alarms as required

• Monitor closed circuit television and areas surrounding assigned post

• Supervised store operations including 35 staff members, opening/closing/changing

EXPERIENCE

2007 - 2013 shifts

• Balanced store safe daily; distributed change, verified all cash drops

• Implemented loss prevention procedures to identify and minimize profit loss

• Used suggestive selling to increase sale of store products and other services

• Analyzed financial and performance data, kept track of monthly operating reports

• Processed vendor invoices along with store bills

• Provided positive customer experiences by answering questions, offering assistance

with products and services, greeting customers, completing payment transactions

• Trained team members on store policies and procedures while fostering cohesive and

productive team environment

• Maintained store staff job results by coaching, counseling, and disciplining employees;

• Resolved product or service problems in a timely manner by listening and verifying

customer complaints

• Maintained store inventory and records/order merchandise by assessing inventory

levels, anticipating customer demand

• Supervised the receiving, stocking, pricing, returning, and transferring of merchandise

Staples, Supervisor New York, NY

2007 – 2008

• Supervised store operations during opening/closing shifts

• Balanced store safe daily; distributed change, verified all cash drops

• Ordered store currency

• Maintained store inventory and records/order merchandise by assessing inventory

levels, anticipating customer demand

• Attracted customers by originating and producing merchandise displays in showcases,

windows, and on sales floor

• Analyzed financial and performance data, kept track of monthly operating reports

• Maintained a clean store environment

2004-2006 Summit Security, Licensed Security Guard New York,

NY

• Worked Residential/Retail /Special Events

• Verify /Approve proper identification for staff/ residents and visitors entering /leaving the

premises

• Conduct security patrols in building as assigned

• Provide relief for other posts

• Remains flexible to ever changing environment; adapts well to different situations

Monroe College - Bronx, NY

EDUCATION

Bachelors of Science, Criminal Justice, 2012

•

SKILLS Knowledge in Microsoft Office XP (Word, Excel, PowerPoint)

• Superior Communication Skills

• Knowledge in POS Systems

• Excellent customer service skills

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