Customer Service Manager

Antonieta Manuel

****-* **. ******* ****, Ottawa ON, K1G 1A3

613-***-****

***************@*******.***

613-***-****

OBJECTIVE

Seeking a position in the capacity of Office Support Assistant within a

general business office environment, bringing the following experience,

skills, and attributes:

SKILLS

V Successful completion of the TOH medical terminology test,

V Extensive experience working in general public, educational, and

medical office settings,

V Interface well with others at all levels including patrons, patients,

professionals, children and students,

V Caring and hardworking with excellent interpersonal communication,

customer service, and office support skills,

V Computer skills: Word, Excel, Power Point, Internet Explorer, Outlook,

V Proficient in, Portuguese, Russian and English languages,

V Fast learner, able to multi-task, motivated, strong communication

skills,

V An ability to work independently and in a team environment,

VOLUNTEER EXPERIENCE

January 2011-Present The Ottawa Hospital-Civic Campus

Special Care nursery

V Filing

V Stock

V Photocopying

V Any other task given to me

EXPERIENCE

2005-Present Jacques Vert Inc. Ottawa, ON

Assistant Manager

V Trained as a senior sales associate for a famous UK ladies' fashion wear

and clothing brand

V Coordinate and maintain weekly attendance and annual vocation records on

7 departmental employees.

V Provide administrative support to the Regional Manager and secondary

support to the Area Manager in manager's absence in areas of calendar

management and document preparation.

V Collaborate with department manager on weekly postings for sales reports

to facilitate the accurate and timely editing and preparation of final

copy from draft to Head Office.

V Contributed to the success of the financial year through excellent

customer service, taking care of clients, paying attention to detail,

listening to the needs of our customers.

V Acting senior supervisor in managers' absence.

V Process monthly expense reports reflecting supporting documents.

V Responsible for various duties including opening and closing cash, book

keeping, merchandising and completing weekly reports.

V Maintained store supply inventory through effective planning and

forecasting.

2004-2005 The Bay St. Laurent. Ottawa, ON

Senior Sales Associate

V Provided general assistance to customers.

V Assisted Sales Manager with orientation and clarification about services

provided by the store.

V Organized merchandise and coordinated store display and signage.

V Assembled paperwork for customer loyalty program and completed follow

through of customer agreement.

2000-2006 Addition Elle Inc. Ottawa, ON

Senior Sales Associate

V Responsible for opening and closing the cash and regular cashier duties.

V Implemented training course for new recruits.

V Verified daily cash records were accurate and complete and conducted

necessary postings to Accounts Payable

V Performed office administrative duties as needed to enhance the

cohesiveness of the office.

EDUCATION

2007- Present Athabasca University

Alberta, AB

Bachelor Degree in Management - Marketing Major

V Various International Marketing courses

V Human Resources courses

2000-2003 Algonquin College

Ottawa, ON

Diploma of Business Marketing-Administration

V Excelled in Professional Selling courses

V Completed several different types of Marketing and Administrative courses

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