Customer Service Manager

Janelle K. Barnhard *************@*****.*** Phone: 303-***-****

Objective

Seeking a challenging career with a fast paced organization which will utilize my abilities, skills and education in Business, Marketing, Advertisement, Customer Service and Human Resources.

Qualifications

1. Marketing with an emphasis of Advertisement/Customer Service. University of Lincoln, Nebraska GPA: 3.6

2. Equivalent to Associates Degree in Business Administration. Southeast Community College, Nebraska GPA: 3.4

Work History

February 2012 to present, Regional Training Property Manager, Colonial Heights Apartments/Hayloft Property Management (2815 Tierra Drive, Lincoln, NE 68516)

1. Perform all duties that a property manager does such as, resident communications, organize 9 to 45 employees’ tasks to complete, manage the office of apartment complexes that have 144 to 344 apartments on each property.

2. Coaching staff into professionals in order to maintain a positive reputation for the properties. Maintaining the cleanliness of the properties, office, and inventory rooms up to company standards.

3. Provide consistent and constant attention to guests, potential residents, current residents & previous residents to make sure that their environment while on the properties was a safe and comfortable experience.

4. Report to corporate bosses/ownership group on a daily basis of status of delinquent rent payments, resident appreciation events, status of any unhappy residents and come to a resolution and implement those resolutions in a timely manner.

5. Create all property status reports for multiple properties that go to corporate bosses/ownership group on a daily, weekly and monthly basis.

6. Meet monthly targets set by corporate bosses/ownership group month after month and year after year.

7. Maintain property vacancies no less than 98% or above on a monthly and annual basis.

July 2009 to February 2012, Assistant Property Manager, Willow Creek Apartments (901 Roanoke Court, #26, Lincoln, NE 68510)

1. Show apartments to prospect residents/shoppers and manage priority list for future residents. Also, offered concierge services, which included but not limited to errand running, specialty requests & detailing apartment/vehicles.

2. Walk apartments when current resident moved out and inspect apartment for damages above normal wear and tear.

3. Manage office, answer phones, process applications, run background reports and credit reports, update current residents' leases, gather move in documents, and manage/schedule turns every month, update Yardi and Tenant Data.

4. Manage resident-landlord relationships and improve the overall experience with our apartments and buildings.

5. Pay bills, collect rent, update financial records, manage deposits, past due accounts, 3-days and eviction notices.

November 2008 to February, 2012, Telephone Operator, Executive Answering Service (145 S. 56th Street, Lincoln, NE 68510)

1. Operate calls for various medical, business and personal accounts as an answering service operator.

2. Handle various medical and business calls in a timely manner.

3. Serve as a receptionist for various companies when their normal receptionist is out.

4. Maintain professionalism throughout all calls, monitor alarms for various businesses, receive evaluation on a daily basis.

2003 to November 2008, Administrative Assistant/Office Manager, Lausten, Florell & Barnhard, P.C. (7160 S. 29th St., Suite D, Lincoln, NE 68516)

1. Implement marketing plan and analysis, including newsletter, brochures, appointment cards, and client mailings.

2. In charge of Event Planning for any parties or gatherings that the office held.

3. Assist with various accounting tasks, such as reconciling accounts payable/receivable, data entry in QuickBooks, tax returns for corporate and individual.

4. Train various clients and co-workers on Microsoft Office programs.

5. Perform various office duties, including answering phones, greeting clients, analyze overall workflow, maintain file management system, assist in organizational, administrative, and clerical aspects of the company.

2002 to 2003, Supervisor, Influent (1217 Q Street, Lincoln, NE 68508)

1. Supervised a small group (12 or so) of call center employees to insure productivity and quality assurance.

2. Screened calls, coached employees, filled out reports; set solid leads; checked employees to see if they met certain quota for that day/night.

3. Organized motivational games and activities for employees.

Related Experience

1. Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Publisher, Adobe Photoshop CS2 and CS3, QuickBooks, ProSystems fx Tax and Accounting, Quickbooks, Quicken, Yardi, Resident Manager and Tenant Data.

1. Public speaking, marketing and advertising procedures, and records management.

Volunteer Work

Saint Elizabeth’s Regional Center, Lincoln Children’s Museum and Heartland Big Brother/Big Sister.

References

Carly Luedtke, Manager, Sport Clips, 402-***-****

Larry Lausten, Owner, Lausten, Florell & Barnhard, P.C., 402-***-****

Jamie Drake, Paralegal, Recknor & Associates, 402-***-****

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