Edward Douglas Toliver Home Phone: 615-***-****
**** ****** ***** **** *****: 615-***-****
Nashville, TN 37207 Email:
*****************@*******.***
Tennessee State University (Nashville, TN)
Bachelor's Degree in Business Administration
WORK EXPERIENCE
State of Tennessee
Department of Labor and Workforce Development, Nashville, TN
Unemployment Claims Agent (2012 to June 2014)
. Refers applicants to prospective employers, counseling services or
training programs to facilitate their subsequent employment.
. Explains and interprets employment service or unemployment insurance
program guidelines to applicants to ensure adherence to various rules
and regulations.
. Maintains extensive employment service or unemployment insurance
records and reports such as job applications, unemployment
compensation claim forms, computer data input documents, training
registration documents, and detailed confidential applicant work
history and service documents to ensure accurate statistical data on
all applicants as required by federal reporting guidelines and to keep
record for management to use in evaluating service goals; may input
considerable unemployment insurance information into computer terminal
to keep claimant information as accurate and current as possible.
May contact employers and community leaders and groups in person or
over the telephone to promote employment services and develop
potential job sources; may contact employers through correspondence to
verify work history information submitted by unemployment insurance
claimants so that accurate eligibility determinations can be made; may
take employer job orders over the telephone to record descriptions of
all jobs available for potential applicants.
NACA, Nashville, TN
Mortgage Loan Counselor (2010 to 2011)
. Provide comprehensive counseling to members seeking home mortgage
loans.
. Provides individual telephone counseling from the initial intake to
the mortgage qualifying process, including counseling regarding:
credit, budget, and mortgage qualification.
. Make decisions appropriate to the particular case, follow up with
problem resolution, and take action to facilitate successful
completion of the task(s).
. Underwrites the mortgage and make individualized judgments of Members
case based on policies and procedures.
Caremark, Nashville, TN
Personal Health Care Advocate (2007 to 2009)
Provide members with information to help them make better
decisions.
. Perform as a consultative resource to plan participants in need of
assistance with their prescription benefit plan demonstrating
behaviors that contribute to the department's achievement of service
level goals.
. Establishes a rapport with plan participants to understand their
needs, while providing appropriate solutions and efficient customer
service.
. Recognizes significant life events, identify plan participants' needs
and advises them on appropriate solutions.
. Works collaboratively with business partners to provide solutions for
customers. Promotes a positive team environment, continuously seeking
opportunities for developing professional expertise, which support the
goals and objectives of CVS/Caremark.
. Demonstrates strong analytical and problem solving skills and exercise
high discretion on sensitive and confidential matters. Makes decisions
and exercise good judgment, and positively deal with changes in a
complex and rapidly changing environment.
Progressive Mortgage, Nashville, TN
Independent Mortgage Loan Specialist (1995-2002)
. Evaluate and review applicants and prospective applicant's credit
reports.
. Act as liaison with customers, lending institutions and title
companies during processing, underwriting and closing to ensure
competent service.
. Advise and assist prospective homebuyers in financial matters.
. Actively solicits applicants, realtors, appraisers, title companies,
and brokers for mortgage loans.
. Inspect real estate property to be purchased or refinanced; inspect
appraisals for each transaction.