Customer Service Insurance

Edward Douglas Toliver Home Phone: 615-***-****

**** ****** ***** **** *****: 615-***-****

Nashville, TN 37207 Email:

*****************@*******.***

Tennessee State University (Nashville, TN)

Bachelor's Degree in Business Administration

WORK EXPERIENCE

State of Tennessee

Department of Labor and Workforce Development, Nashville, TN

Unemployment Claims Agent (2012 to June 2014)

. Refers applicants to prospective employers, counseling services or

training programs to facilitate their subsequent employment.

. Explains and interprets employment service or unemployment insurance

program guidelines to applicants to ensure adherence to various rules

and regulations.

. Maintains extensive employment service or unemployment insurance

records and reports such as job applications, unemployment

compensation claim forms, computer data input documents, training

registration documents, and detailed confidential applicant work

history and service documents to ensure accurate statistical data on

all applicants as required by federal reporting guidelines and to keep

record for management to use in evaluating service goals; may input

considerable unemployment insurance information into computer terminal

to keep claimant information as accurate and current as possible.

May contact employers and community leaders and groups in person or

over the telephone to promote employment services and develop

potential job sources; may contact employers through correspondence to

verify work history information submitted by unemployment insurance

claimants so that accurate eligibility determinations can be made; may

take employer job orders over the telephone to record descriptions of

all jobs available for potential applicants.

NACA, Nashville, TN

Mortgage Loan Counselor (2010 to 2011)

. Provide comprehensive counseling to members seeking home mortgage

loans.

. Provides individual telephone counseling from the initial intake to

the mortgage qualifying process, including counseling regarding:

credit, budget, and mortgage qualification.

. Make decisions appropriate to the particular case, follow up with

problem resolution, and take action to facilitate successful

completion of the task(s).

. Underwrites the mortgage and make individualized judgments of Members

case based on policies and procedures.

Caremark, Nashville, TN

Personal Health Care Advocate (2007 to 2009)

Provide members with information to help them make better

decisions.

. Perform as a consultative resource to plan participants in need of

assistance with their prescription benefit plan demonstrating

behaviors that contribute to the department's achievement of service

level goals.

. Establishes a rapport with plan participants to understand their

needs, while providing appropriate solutions and efficient customer

service.

. Recognizes significant life events, identify plan participants' needs

and advises them on appropriate solutions.

. Works collaboratively with business partners to provide solutions for

customers. Promotes a positive team environment, continuously seeking

opportunities for developing professional expertise, which support the

goals and objectives of CVS/Caremark.

. Demonstrates strong analytical and problem solving skills and exercise

high discretion on sensitive and confidential matters. Makes decisions

and exercise good judgment, and positively deal with changes in a

complex and rapidly changing environment.

Progressive Mortgage, Nashville, TN

Independent Mortgage Loan Specialist (1995-2002)

. Evaluate and review applicants and prospective applicant's credit

reports.

. Act as liaison with customers, lending institutions and title

companies during processing, underwriting and closing to ensure

competent service.

. Advise and assist prospective homebuyers in financial matters.

. Actively solicits applicants, realtors, appraisers, title companies,

and brokers for mortgage loans.

. Inspect real estate property to be purchased or refinanced; inspect

appraisals for each transaction.

Contact this candidate