Customer Service Sales
Resume:
Beverly M Nichols
Deltona, FL 32738
**********@*****.***
WORK EXPERIENCE
Dates Attended: 2012-Present
Company Name: Airport Chrysler Dodge Jeep Ram
Position/Title: Receptionist
Primary Responsibilities include answering and routing (1500 +) calls
Responsibilities: daily, and greeting customers. Distributing information and
directing customers to the proper department. Build a liaison
with other departments (Sales, Service, Parts, Finance, and the
Business office). Building and implementing a revenue report
the Budget (Fuel) for all departments.
Dates Attended: 1999-2012
Company Name: FOX 35, FOX 51, UPN 65
Position/Title: Switchboard/Shipping & Receiving
Primary Responsibilities included answering and routing (interacting
Responsibilities: with the public - 1500+ calls daily), and other task assigned by
VP of Finance as well as other departments. Provide revenue
report for the Budget. Daily bank deposits. Broadcasting – Plait
& Wide Orbit Programming, Microsoft Office, Interact with
sales, accounting, news, promotion, production, engineering,
and programming on purchasing office equipment and supplies.
Handle all aspects of shipping and receiving (FedEx, Airborne,
DHL, UPS, and USPS).
Dates Attended: 2000-2002
Company Name: Bill Heard Chevrolet
Position/Title: Receptionist/Telecommunication Night Supervisor
Primary Responsibilities included telephone work (interacting with the
Responsibilities: public - 2500+ calls daily), and other task as assigned by the
Receptionist Supervisor. Coordinate travel for Sales Manager,
Desk Managers, and Porter for training. Act as liaison for
General Manager and Financial Institute. Relieve Desk
Managers of functions of live radio broadcast. Coordinated
sales and receptionist meeting for policy and procedures.
Dates Attended: 1997-1999
Company Name: Recoton Corporation
Position/Title: Telecommunication Operator/Assistant to the Communication
Director
Primary Responsibilities included telephone work (interacting with the
Responsibilities: public - 3000+ calls daily), and other task as assigned by the
Communication Supervisor. Training and supervising
operations of telecommunication center. Time management of
international calls. Schedule meetings for teleconferencing
domestic and international calls.
Dates Attended: 1993-1997
Company Name: Tubelite Company, Inc.
Position/Title: Receptionist/Assistant to the Branch Manager
Primary Responsibilities included telephone work (interacting with the
Responsibilities: public - 1500+ calls daily), and other task as assigned by the
Branch Manager. Providing great customer service to visitors
and clients. Teleconferencing call domestic and international.
Creating an active calendar for scheduling meetings and
appointments. Interact with sales, billing, and shipping
departments. Act as liaison for Branch Manager with several of
multimillion dollar companies.
EDUCATION
Institution: Seminole Community College
Degree: Certified Data Processing
Completion Date: 1992
Description: Re-certification of all data processing skills and office
automation.
Institution: Insurance & Securities
Degree: Certified Insurance Broker
Completion Date: 1990
Description: Health and Life Insurance
Institution: Lake- Sumter Community College
Degree: Associated Science Degree
Completion Date: 1985
Description: Data Processing A.S Degree, Word Processing A.S. Degree
Institution: Lake County Area Vocational School
Degree: Certified Data Processing
Completion Date: 1981
Description: Data Processing Certification.
ADDITIONAL INFORMATION
Area of Expertise:
Customer Service, Shipping & Receiving, Schedule Appointments, Broadcasting – Plait & Wide
Orbit Programming, Microsoft Office, Log Reconciliation, Accounts Receivable, Accounts
Payable, Personnel Training and Supervision, Developing/Enforcing Policies, Inter-Department
Cooperation, Office Administration, Problem Solving, Multitasking, Purchasing,
Finance/Budgeting Skills, Revenue Reports, Program Coordination, Teleconferencing, Mail
Merge, Sales and Promotion, and Working effectively in High-Stress Environments.
Contact this candidate