Customer Service Representative
Resume:
Latisha Dixie
*** ******* ***** *********, ** ***58
*******.*****@*****.***
OBJECTIVE
Motivated professional with public assistance administration and customer service experience is
seeking an office position
EDUCATION
Bachelor of Science in Health Care Administration 06/2015
Kaplan University
RELEVANT COURSEWORK
Medical Terminology, Finance in health care, Continuous quality improvement, medical billing and coding,
Management in Healthcare
PROFESSIONAL EXPERIENCE
Violations Specialist 08/2013 - Present
Faneuil, Orlando, FL
• Answer inquiries regarding Sunpass violations, and transfer telephone calls as needed.
• Share knowledge with customers regarding Sunpass account tools.
• Collect payment for violations and perform data entry.
• Provide excellent customer service by assisting customers to solve issues with their accounts
Customer Service Representative 09/2012 - 04/2013
Aon Hewitt, Orlando FL
• Answered telephone calls, transferred calls to appropriate staff, and efficiently responded to
customer inquiries.
• Resolved problems by clarifying issues, researching, exploring and implementing alternative
solutions, and escalating unresolved issues.
• Fulfilled requests by clarifying desired information, completing transactions, and forwarding
requests.
• Entered participants’ information into database
Enrolling individuals in medical, dental, and healthcare spending account benefits
Eligibility Specialist/Caseworker/Service Center Specialist 06/2009 - 09/2011
Division of Family Resources (ACS), Indianapolis, IN
• Reviewed data for accuracy, and processed applications for public assistance to determine
eligibility.
• Called participants for follow-up appointments or to collect new information. Conducted face-to-
face or telephone interviews.
• Entered accurate information into database and processed changes. Opened and sorted
incoming mail, and performed a variety of administrative tasks.
• Located and released information to clients regarding their case while complying with
confidentiality guidelines.
• Conveyed information effectively, and actively looked for ways to help people.
COMPUTER SKILLS
• Microsoft: Word, Excel and Outlook
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