Customer Service Management

Bertha R Knotts

**** ****** ******* *****, *********, NC 28215, 704-***-****, Email:*************@*****.***

Highly successful IT professional with a broad analytical, technical and managerial background with

over 30 years in IT Infrastructure supporting several commercial accounts as a Technical/Desktop

Support Analyst, IT Infrastructure Analyst,Business Analyst, Computer Operator, System and Security

Administrator, Project coordinator/Management Production Support Analyst,Team Lead/Supervisor/Shift

Lead in Command Center, Data Center, Helpdesk, Call Center and Global Operation environments

within the Information Technology, Financial,Retail and Banking Arena.

Hands-on experience with Client Servers, End User Support (EUS), Remedy Ticketing Support, Supply

Chain Help Desk, IBM Mainframe/AS400 infrastructure, Computer Operator (I/O)

Input/output(tape/print), monitoring, controlling operating complex computing systems,UNIX,LINUX

and database, LAN/WAN,ERP, data communication, desktop support, Windows operating systems,

mobile devices, Portables/ Peripherals, DOS, Windows Server/ Workstation Infrastructure/Devices,

Ethernet/Wireless Network, TCP/IP & DHCP,VPN, HTTP,DNS,SCCM,FTP,DASD,SCCM,DB2

Databases,CA-7,Zeke

Provided End User Support for networking, servers and database systems issues, SAP technologies and

installations, and Lotus Notes development/Support administration and monitor the master consoles for

Site minder,BPPM and BMC Remedy Dashboard and performed application monitoring using corporate

tools (HP Open view, OVOW,Picasso ) BMC tools(BMC Event, Problem, Incident, Change,

Configuration, Asset, and Service impact Management.

Proficient in operation/management with Cisco routers, switches, hubs, firewalls, ping, trace route,

VMware, Active Directory, Oracle,SSL certificates, Windows HP, SAN, Blade logic, AS400 servers,

Citrix-Presentation Server 4.0, security certificates and RACF resources for access issues and support for

security administration.

Strong knowledge of Windows and Mainframe operating systems, IT infrastructure, alerts and server

systems. Understanding of IT Security, software / hardware tools to support and manage the IT Security

environment and production support and functions. Experience with Network/ Systems Security, IT

(DRP) Disaster Recovery Planning, Project Management, BMC ITSM Management, Asset Management,

Release Management, several years of Lotus Notes Development/Support/Administration 8.5and 6x and

proficient with Cisco Jabber, MS Office Suite Applications, Blackberry, and Cloud 365, Win reboot,

WebEx, RDP

Tools

End point security, Checkpoint/ Norton Firewall, Ghost, Systematic Client Security, McAfee/Norton

Virus Protection Utilities, HP Open View, IBM Tivoli, Lotus Notes and Administration 8.5,6x, Microsoft

Office Tools, MS Application Suite,MS Communicator, MS Outlook, MS Exchange, Mail Migration,

BMC Remedy, Avaya,Clarity,TSM (Tivoli System Management), TSD, Mercury Quality Center, BMC

Event Manager(BEM), MS Visio, Active Directory, Citrix Met frame Access Clients, Citrix web

Interface, Citrix Presentation server Farms,SQL Server Configuration Manager,(SOX)Sarbanes-Oxley,

Oracle SAP, Maximo V7, IT Service Management (ITIL), MS SharePoint, Change man, Change Control,

SCCM, MDM, Nexus, Asset Management, Blackberry support, Clarity Time Reporting, Nexus,

UML,Quest Migration Tool, Oracle, BPPM/ BMC Remedy Tracking tool, RMO, WebEx, Alarm Point,

ITSM Management, MS Lync, Virtual Desktop Interface (VDI), Crystal Reporting, ERP

PROFESSIONAL HISTORY

Merck Corporation (HCL Technologies) Charlotte, NC 7/2013-Present

Global Command Center Technician Shift Lead

Provide IT infrastructure, manufacturing and production support for the Merck Corporation. Monitor and

provide support six Data Centers and four regions. Shift Lead for 15 Analyst for onshore/off shore

Infrastructure Delivery services.

• Monitor Consoles for over 3000 server and alerts, routers, switches, databases, hardware failure

for over 8,000 applications.

• Request Site access for vendors (HP, Teradata, EMC, AT&T, IBM, Orange, and NetApp) via

SharePoint, emails or hardcopy to replace parts for servers.

• Hands on experiences with various applications, Windows Servers/Administration, databases,

HMC, SAN,AS400, Blade servers, HP, Load Balancer, Linux/Unix, router, scheduled

Maintenance,DOS, Oracle LAN/WAN, AIX SCCM, ERP,Active Directory, Cisco jabber,

Lync,VMWARE administration and Virtual servers, debugging, testing.

• Reboot servers per request via web application or manually for Data Center Operations.

• Monitor the IT Server Infrastructure alerts using Remedy and BMC,emails and open Remedy

incidents tickets using BMC IT Service Management for unscheduled/ unscheduled outages for

the Network infrastructure, servers, failed drives, disk space alerts, tape mounts, and engage or

assign tickets to support teams to resolve the issue.

• First line technical support for incoming user and vendor issues, create Remedy tickets and

document, track, and monitor the problem to ensure a timely resolution

• Manage bridge calls via WebEx application for outages and page support teams via alarm point

to work and resolve issues and provide a root causes.

• Overseer outages, task, training, paging, bridge calls and updating turnover.

• Monitor the BPPM and Remedy queue for updates and closure on tickets.

• Escalate all issues and concerns to management and assist with audit and compliance.

• Manage shift workflow and follow ITIL standards and ITOM process and work with SLA

Incident Management review cases assigned to the command center and focus on open issues.

• Coordinator disaster Recovery Planning and business continuity and train onshore/offshore

analyst on events, exercises, processes, policies and procedures.

• Understand SOP service level requirements and execute the requirements and communicate with

management.

• Track,run reports on Data Center metric and produce weekly/monthly reports with graphs to

management for analysis on outages and performances

• Create and test accounts in the Remedy Development environment before go live production and

train analyst.

• Perform hands and feet Tape Management support for Data Center Operations weekly,weekends

and holidays

• Schedule meeting with onshore/offshore and Merck to discuss new learning, processes and

procedures.

Wells Fargo Bank Charlotte, NC 8/2012-7/2013

Technical Support Specialist II

Supervised 25 analysts and performed on-site and remote technical support for the Technology

Call Center/Helpdesk environment. Record incoming calls using the BMC Remedy tool (PAC2000) and

resolved or directed requests to appropriate support team or vendor to track status and follow up with

users.

• Diagnose, troubleshoot user’s inquiries and work requests as they relate to maintenance of

desktop and universal laptop computers and customized applications/systems for Mortgage, Store

vision, Human Resources and Corporate departments.

• Troubleshoot connectivity issues for Wi-Fi, MYED, RSA KEYFOB, VPN, RDP, Citrix,

Blackberry, wireless cards, Windows servers/Administration and configuration, databases,

windows operating systems, and hardware/software support with IBM and DELL workstations,

laptops, printers, mobile devices, Ipads

• Document and resolve basic break/fix problems for business applications, hardware/software, and

identify hardware issues and provided support for complex security-related issues.

• Troubleshoot workstations migrated from Microsoft Windows XP to WIN7 operating systems and

network platforms using remote access.

• Support IMS, MVS, CICS, Rumba, Mainframe 7 LPARS, AS/400, Windows, and Tivoli Identity

Manager, firewalls, switches, and routers, Active directory and Novell Migration, UNIX,

SQL,AIX, Virtual and windows servers and other software applications

• Experience with Microsoft Active Directory, ITIL, SCCM,ERP, VDI, VMWARE Administration,

Citrix Farm, AS400, databases, UNIX/LINUX, LAN/WAN, HTTP, SSL certificates, TCP/IP

Networking environments, servers and desktops.

• Remote into user’s machine using IP address, computer name to add/install printers, drivers,

move files and folders and install/ uninstall software/applications from server.

• Rebuild user profiles, map home drives, run Group Policy update using elevated/admin rights.

• Knowledge of bank security policies and government regulations pertaining to information

security

• Knowledge of Remedy and diagnostic techniques to identify problems, assist with testing,

investigate root cause analyses, and recommend solutions using Remedy 7.6 IT Service

Management Suite.

• Provided phone support in compliance with established policies and procedures to attain

contractual Service Level Agreement (SLA) metrics.

• Document and send a weekly summary report to Management for the remaining tickets and

propose new procedures for improving the process.

• Keep Management and team members informed of unresolved issues or problems that may need

special handling

Lowe’s Headquarters, Mooresville, NC 7/ 2011 -1/ 2012

IT Product Information Specialist

Responsible for facilitating the company objectives for electronic transactions involving product data

collection, review and synchronization for internal vendor support in Merchandising. Analyze product

data for accuracy and completion and coordinate work with third parties both domestic, international and

solution providers.

• Develop new process enhancements that relates to product information collection for Lowe’s and

all downstream systems for usage across the organization, and multiple deadlines

• Hands-on experience and knowledge with setting up special order items within the AS400

Product Content Management (PCM) for night batch automation.

• Worked with the automation team to created reports using Access database and Vlookup, and

enter data into the MS Excel spreadsheet and manage data clean up

• Run review, analyze and distributes daily, weekly and YTD reports metrics for management.

• Ran macos, queries and export data using MS Access for all Division within the Lowes

environment .

• Modified and enhance exiting in house application to perform more efficiently and effectively and

collect data from web-based reporting applications, and the web analytics platform

• Knowledge of footprints tool and worked tickets in queue assigned per vendor.

• Maintained constant vendor contact to ensure that item set-up deadlines are met and track set-up

status for all items via the CIS Tracker database.

• Attend weekly and quarterly team meetings.

Bank of America, Charlotte, NC 6/2010 -12/ 2010

IT Business System Analyst

Act as the liaison for Customer Information Systems for multiple online banking projects between Bank

of America and Merrill Lynch for Global Service and Small Business Technology HUB business units

and support teams working on ML Client data. Defined, coordinated, scheduled and assigned project tasks

and QA

• Collected and analyze the project’s business requirements and transferred the same knowledge to

the technical and development teams.

• Communicate with internal teams and external clients to deliver functional requirements,

specifications and testing using the CIS development web base knowledge and concepts of UI

validations, GUI screen and features.

• Documented process mapping and process flow using MS Project and Visio that acquired results

of analysis and workflows and obtain sign-off from the appropriate client.

• Hands on experiences writing and executing detailed BRD’s, SIW’s test scripts, test scenario,

system interfaces, synthetic transaction monitoring, traceability, functional certifications, User

Acceptance Test (UAT) activities, data modeling, UML for customers applications web services

and Merrill Lynch front-end online projects for customer business.

• Worked with support teams to coordinate, testing, defining standards and documenting for

production support and evaluate new applications and functions, and determine issues in services

and software and customer system process.

• Worked with multiple phased projects document and created use cases, mock ups, testing

specifications, for the SDLC process

• Used Quality Center Tool Suite Smart Edge, Dashboard, Nexus, and Clarity for test case, defects,

incidents and other reporting status and in MS Office Suite and MS SharePoint for all projects

and, track and report project status using SharePoint and ensure completion of assigned tasks,

identify issues and escalate as necessary.

• Provide backup coverage for Release management as Assistant Manager in the Customer

Information System Control room on release, integrations and conversion weekends and

participate in meetings and discussions.

K&S Logistic LLC, Charlotte, NC 4/ 2008 – 3/ 2010

IT Support Specialist

Managed and troubleshoot inquiries regarding user’s computer software/hardware operational issues and

resolve problems in a timely manner. Install and perform minor repairs to hardware, software, or

peripheral equipment. Maintain records of daily data communication transactions, problems and confer

with users on a helpdesk environment.

• Develop training materials and train users in the proper use of hardware or software.

• Troubleshoot and provided RACF Security Administration support, created, modified, reset,

updated, grant permission, delete, maintain and monitored system access for user IDs for LAN

(Novell/AD), Mainframe (RACF), and LAN/WAN and MS Outlook.

• .Performed computer diagnostics to resolve problems and provide technical assistance support

and setup and configuring laptops for users with wireless Wi-Fi access.

Bank of America, Charlotte, NC (contractor) 2/ 2008- 3/2008

Business System Analyst II

Act as Liaison and interact with Programmers, Project Management, Development, Testers,

Mainframe support, NCG, and application support teams in the TCoE for $120 MM project for the

MBNA bank merge. Provided 88 Applications in total, including retail and financial applications which

spans over 200 business and application teams.

• Assisted with end to end testing management, requirement gatherings for the Project scripts

execution and Single Point of Contact (SPOC) for statistics, triage, UAT and escalations on all

aspects of testing.

• Monitored, track and reported all milestone activities related to Project status and update the

milestone activities tracker daily, escalate defects or issues to the Shift manager if needed.

• Provided schedule management and communicate event schedules, daily/weekly test status,

environmental and performance testing status.

• Oversee all remaining incidents/defects resolution for effective project to BAU operations.

• Provided and assisted with oversight of all testing related tasks, including incident

tracking/reporting, and issue resolution, assisted the Quality Assurance group to ensure test

scripts cover defined functionality.

• Maintained assigned defects or issues as reported to the Triage Team using the Mercury Quality

Center, MS communicator, Share Point 2007, MS Outlook, Visio, Microsoft Office 2004 tools.

• Facilitate problems/issue Bridge line calls to the appropiate teams to get the defect resolved and

provided and updates summary of completed task to the Shift manager and upcoming key tasks.

• Triage all Sev1, Sev2, sev3 defects according to urgency assigned to the Triage Team until

resolution and assisted and drive resolution effort for critical system defects and emergency code

pushes.

• Attended defect bridge call status meetings on daily basis interacting with Application Support

Teams, Developers, Management, Programmers and testers.

Duke Energy, Charlotte, NC (contractor) 7/ 2007- 12/ 2007

IT Production Support Analyst

Provided Tier 3 support for customers via phone, emails, incidents, MS communicator and provide

problem resolution for all escalated inquires within the Data Center. Monitored the Master console for

operation server alerts of a large web portal, elevated inquires, communications, windows operating

system IT protocol and network for over 1000 + productions servers 24 X 7,AS400 and VM Servers

provided NT Server Administrator and Veritas Netback up Support Administration.

• Worked closely with the programmers, windows server team, Supply Chain Service Helpdesk,

and Mainframe support teams to ensure technical timely resolution on issues for users.

• Provided resolution, guidance and assistance and follow up with customers Supply Chain request

solving computer, server, mainframe, printer, TSM, Lotus Notes applications and other related

problems.

• Maintained and Monitored Lotus Notes, MS Outlook, HP Open view, Automation Point Viewer,

Maximo v7, CICS, CA-7,Zeke, Mainframe,BMC Event manger (BEM) Tivoli Event Console

Mainframe daily for any system problems

• Monitored network server, printer, applications availability and performance logging the incident

using the Picasso Remedy Tracking tool and apply appropriate corrective actions, report and

document work performed to resolve incidents

• Consulted with management to ensure agreement on system principles and observed job

performance in the Data Center.

• Rebooted E-servers and Unix Servers upon request, and ran the Server backup Exception TSM

report daily to investigated the missed and failed servers and created tickets in Picasso Remedy

tool and send request to windows server team.

• Registered, restored, associated, changed, backed-up, performed heavy disaster recovery,

retrieved, archive data/files and folders using Tivoli Storage Management (TSM) and

• Tested, define new nodes and new associations, backup schedules, monitor and decommission

servers and applications processes for the Data Center .

• Created, moved, verified, changed, and deleted quota limits on server data shares, update

shareowner information, set up, maintained printers and hostnames, TCPIP, add, update,

searched, checked and assign/ping IP addresses using IPMAN, cancel print jobs as needed.

• Perform periodical Health Checks for TSM servers used for migration activities and resolve all

issues and recovery log and storage pools

• Monitor TSM tape library management interface and address any issues and update daily Tape

Statistics for the Data Center and send to disaster recovery off-site

• Attend bridge call morning meetings daily to discuss upcoming events and outages.

IBM, Charlotte, NC (Contractor) 8/ 2006 –2/ 2007

Security Analyst-IBM Global Services

Supported/received, analyzed, and prioritized incoming requests for security access via email and phone

using Picasso Remedy tool. Troubleshoot in conjunction with caller to identify problem, resolve and

escalate as necessary to appropriate resource to ensure closure and customer satisfaction. Initiated

resolution of software problems through appropriate internal resources including but not limited to

support personnel.

• Assists with special projects, research existing, recurring technical problems with user access to

identify root causes, develop, coordinate, and implement solutions working remotely

• Assists Senior Staff with security consulting and moderately complex security projects related to

data access, integrity, confidentiality and business continuity

• Perform access violation reporting and follow up and perform quarterly audits of

security access. Creating, deleting, updating ids, roles and managing access to resources

• Create LAN and RACF Id’s and grant access to file shares, folders, RACF databases, Active

Directory and groups, creating/deleting/updating ids, roles and managing access to resources,

domains,reset passwords on all platforms and resolve IT security issues using Active directory

2003.

• Perform support for (Active Directory, LDAP, UNIX,AS400, Mainframe, Maximo V7, RACF,

MS Exchange mailboxes, Outlook) all request for mailbox creations, public folders, distribution

list creation, email address change, mailbox limits, FTP Access request, Microsoft scripting,

group and recipient policy, replications, recipient update services Troubleshooting access issues

in UNIX, SMTP connectors, Active Directory domain, Microsoft Exchange and Outlook Client,

Tivoli and Windows server 2003 performing system testing of security utilities and tools.

• Cleanly boot and shutdown the system, add and remove user accounts, use backup programs,

perform and maintain system database files (groups, hosts, aliases.)

• Assisting with more complex UNIX and Active Directory/Windows security access issues as

necessary working remotely.

IBM, Greensboro, NC-(Contractor) 3/2006 -8/ 2006

Identity Access Management Security Administrator

Gathered data for As400 and UNIX systems using Excel for RACF IDs and run Revalidations,

recertification’s monthly, quarterly and annually statistics on the systems. Tracked logon activity and

inactivity for ID’s on the systems on a quarterly basis and grant access if needed. Create, add, define user

IDs and change user accounts, security profile, authorizations, accounts, security profiles, organizational

levels, transaction codes and job roles. Applied quarterly audit tasks to120 financial applications.

• Manage quarterly SOX remediation, maintain and audit history of review permissions security

profiles, privileged user activity, changes to user privileges, failed login attempts, logical access

failures, organizational levels, transaction codes and job roles, validate access control lists follow

up, database schema changes direct data access events, regularly verify that all permissions

reflect actual user roles and responsibilities and perform quarterly audits of security access.

• Evaluation and implementation of emerging data access control technologies, information

systems security issues, safeguards and techniques .

• IT experience in business systems analysis in a large scale environment across multiple hardware

and software platforms working with development and implementation.

• Administration of systems and procedures to ensure the protection of information processed,

stored or transmitted in a multi-platform environment and tested VSEC.

• Resolving issues regarding information systems security, including access control administration

and violation analysis and identifying security risks and exposures by participating in security

reviews

• Monitor the Application request database and created, change, Modify ID's according to the

request.

IBM Charlotte, NC (Contractor) 6/ 2005 – 3/ 2006

Desktop Support Analyst/Team Leader –IBM Global Services

Provided technical L2/L3 Tier support for commercial accounts troubleshooting issues around

LAN/WAN, Cisco routers switches,Mainframe,AS400 Networking, Firewalls, Server Administration,

system access applications remote connectivity, patching and problem resolution internal / external

customers. Work closely with the developers and other support staff documenting operating procedures.

Support interface and database processes and coordinate releases and vendor support

• Team Leader/SME for agents on the Helpdesk and provide technical direction for several

commercial accounts in a Call Center environment.

• Create and review tickets using the Remedy and Peregrine Tracking System and respond to

request or route tickets to other IT support teams for resolution.

• Updated Moves, Adds, and Changes and communicate with customer regarding requests, virus

protection system upgrades, patches, workstation configuration, and imaging.

• Provided IT support for Mainframe (MVS), PC/LAN, UNIX,AIX, A400,Maximo v7, (Windows

NT or Windows 2000, 2003) on Unix using Tivoli Storage Management and server web-based

systems, application

• Supported Dial up networking and WAN/LAN and Virtual Private Network connectivity.

• Committed to answering 30 to 60 calls daily for the commercial accounts.

• Provides day-to-day support for network infrastructure, internal desktop systems software/

hardware, installs, and network issues.

• Take direct request from users via phone, emails, Sametime Instant Messaging and maintain

passwords, data integrity, and file system security for the desktop environment.

• Conducted training programs to educate users about basic and specialized applications and

operational plans.

• Provided end-user support for windows operating system, network administration, TCPIP,,

Microsoft Exchange/Outlook, Active Directory Domain, Microsoft Office Suite 2003, SQL

Server 2000,2005, Microsoft Share Point 2007,

• Managed contractors, time sheets, verified hours worked weekly and submitted hours to payroll.

• Works directly with vendors/programmers and L3 support regarding problems and related issues,

and configure hardware/software for resolution

• Develops close relationships with all appropriate internal and external clients to meet SLA

agreement.

• Trained new hires on company policies and procedure, implement and update procedures for the

internal and external accounts

IBM, Charlotte, NC 10/ 1998-9/ 2004

IT Specialist -IBM Global Services

Managed the Lotus Notes/Domino environment for internal and external customers with Lotus Notes

server upgrades, system administration, mail file upgrades, restores, server seats access to database, mail

template upgrades, configurations, tuning TCPIP, tuning, monitored and troubleshooting replications and

mail routing working remotely and provided root cause analysis supporting over 4000 internal/external

users.

• Set up and configuration settings on the domino notes servers, compact databases, fix corrupted

files and enable the server to run at maximum and efficiency.

• Managed troubleshoot database access, queries, replication issues, monitored Databases.

• Add, removed and certified users as well as manage moves from one domino home server to

another backend processing and Lotus Notes agents.

• Responded to users request and handled all escalations for the team and provided root cause

analysis.

• Manage/Backup databases files and perform mail file restores on Lotus Notes/domino server

platform and. test databases, modified existing databases and reviewed server logs on the Web

Content Manager

• Schedule, plan, and assist with installation, testing of new products for computer systems, new

databases and release management

• Made modifications using ID management, user management, group management, change

management for users access levels for segments of databases and Lotus Notes servers.

• Planned, implemented and maintained security measures to safeguard computer files against

unauthorized damage, and disclosure.

• Worked as part of a project team to coordinate database development, migrations and

consolidations.

• Assisted with the IBMUS Lotus Notes Consolidation Project and Y2K project, tested and ran

code pushes and scripts for the Lotus Notes environment through portal.

• Supervised contractors/regular employees and maintain the daily workload to completion and

trained and provide technical support for the team.

• Attend weekly/monthly business meetings to provide feedback on any issues or changes.

IBM, Charlotte, NC 2/1997-10/1998

Technical Support Specialist/Team Lead-IBM Global Services

Supervised 25 Call center/Helpdesk agents supporting several commercial accounts for IBM Global

Services Helpdesk 24/7. Troubleshooting and resolving, network printers, servers, workstation set-up,

installations, upgrades, TCPIP, routers, VERITAS Netbackup and configurations using asset management,

work order management and configuring complex client information systems. Highly proficient in the

operation/management of Cisco routers, switches, firewalls.

• Provide L2/L3 hardware/software support for external customers Specializing in Lotus Notes,

OS/2, Netscape Navigator, Windows 95/NT/ IMS, CICS, TPX, client-server, Windows,

LAN/WAN, AS400, Mainframe, TSM (Tivoli Storage Manager), Unix,AIX, VM applications and

networking environment.

• Responsible for issuing Lotus Notes, LAN,Maxino v7, Mainframe, AS400 IDs, passwords resets.

Research write, update, maintained the Procedures & Contacts databases for the Help Desk,

Customer Service Trainer for IBM new hire customer service representatives and team Mentor

• Manage site conversions, moves, migrations, workstation deployment), backed-up and

performed heavy disaster recovery, restored retrieved, archive data using Tivoli Storage

Management supported over 3000 users.

• Take direct calls from users via phone, emails, Sametime Instant Messaging, and performed

problem determination to solve hardware/software problems for various Terminals, PC's, printers,

mid-range, Mainframe, client-server, and other peripheral.

• Provided hardware/software troubleshooting, problem resolution, root cause analysis

determination interfacing with technicians, vendors on software/hardware and wiring workstation

building and configurations, imaging and committed to 35 to 60 calls a day.

• Provided second/level hardware/software support for uses with network printers, servers,

workstation set-up, installations, upgrades, TCPIP/ gateways, routers, VERITAS Netbackup and

configurations. Operating systems support - OS/2 Warp version 3 & 4, & Windows 95

• Application support - Microsoft Office2003, Access, Microsoft SQL Server 2000,2005 Microsoft

Share Point 2007, Microsoft Windows XP, Lotus Notes 3.3, 4.12, 4.5, & 4.6,Protocol support -

Net bios, SNA 802.2, TCPIP

• Established and maintained

Contact this candidate