Customer Service Marketing

Kenneth Pacheco

*** **. ****’s Parkway

Buffalo Grove, IL 60089

Phone: 224-***-****

Email: *************@*****.***

Education

Roosevelt University, Schaumburg, IL

Bachelor of Arts in Integrated Marketing Communications (May 2014)

Harper College, Palatine, IL

Associate in Applied Science Degree Mass Communications/Public Relations (May 2012)

Certificates

Harper College, Palatine, IL

Certificate of Public Relations (2012)

Harper College, Palatine, IL

Certificate of Marketing (2011)

Work Experience

Rivers Casino, Des Plaines, IL (May 2014 Present)

Marketing Department Promotions and Events

Responsible for the day to day implementations and execution of all promotions and special events,

•

such as gift giveaways, drawings, and special offers

Handles any patron questions, complaints or problems

•

Assists the Promotions and Events Manager in emceeing at promotions and events

•

Assists the Promotions and Events Manager on all on & off site marketing programs, promotions,

•

and special events

Responsible for tracking and analysis of programs

•

Gap, Inc. Old Navy, Mount Prospect, IL (August 2007 Present)

Trainer/Coach, Logistics Associate, Sales Floor Associate

•

Responsible for training new employees store standards

•

by demonstrating the stores expectations

Contribute to the stores sales goals and

•

Assist in the hiring of future employees objectives

•

Provide outstanding customer service Plan and execute displays and marketing

• •

signs

Persuade customers to open Old Navy

•

Visa cards Improve customer satisfactions

•

Promote the new arrival of merchandise Build customer relationships

• •

Handle delivery packages and Promote sales

• •

merchandise

Organize store on a daily basis, to meet

•

(June – November 2008)

Marriott International, Inc. Deerfield, IL

Guest Service Representative

•

Greet and acknowledge guests on daily local businesses

•

basis

Arrange transportation for guest

•

Assign guests rooms, reserve rooms departure

•

Handle confidential information Process all guests requests

• •

Provide shuttle services for guests to Answer phones using professional

• •

etiquette

Social Media & Marketing Internship

Cold Stone Creamery, Evanston, IL (May 2013 August 2013)

As a social media & marketing intern for Cold Stone Creamery, I was in charge of managing their social

media and updating, replying, and posting pictures to their online accounts. Customer engagement was my

top priority. I managed their area trade map to help Cold Stone Creamery reach their target market. This

map included competitors, schools, major businesses, churches, events and organizations within a 5 mile

radius of the business. Part of my tasks also included reaching out to community organizations for

fundraiser purposes and working directly with local charities.

Special Projects

Roosevelt University Graduate Program Marketing Plan (August Dec 2013)

Roosevelt University added an online teaching graduate certificate. The university allowed our IMC class to

propose a marketing plan to ensure the enrollment for the new graduate program.

Responsible for taking leadership in our group and for generating goals and tactics that can be implemented.

Presented information to RU’s Coordinator of Training & Development.

Northwest Community Hospital, Arlington Hts., IL (March May 2012)

Worked with a group of four students to propose ideas for the launch of Northwest Community Hospital’s

mobile app. Researched competitors in the U.S. and prepared “man on the street” interviews. As a team, we

presented our ideas to Northwest Community Hospital’s marketing director.

Design Carpet, Schaumburg, IL (January May 2011)

Worked with a group of six students to help a small business re launch their brand. Worked independently

and collaboratively as a team. Formed new ideas for their company; such as slogans, logos and

advertisement material. Presented information as a team to the client.

Skills

Computer: Proficient in Microsoft Word and PowerPoint

Experience in Excel and Access

Languages: Fluent in English and Spanish; reading, written and oral

Communication: Can express verbally, nonverbally and in writing. Active listener and deliver

presentations suited to the audience needs. Gather applicable information

Interpersonal: Teamwork; cooperates and works well with others, problem solving and

decision making

Contact this candidate