Sales Customer Service

Will Wright 562-***-****

Will Wright

Long Beach, CA 90806

Phone: 562-***-****

EMAIL: ************@*****.***

Summary of Qualifications

20+ years of successful customer service, sales and managerial experience.

Strong negotiating and networking skills.

Skilled at planning and budgeting as well as employee training and scheduling.

Trained in inventory control, loading/unloading merchandise.

Proven self- starter and sales closer.

Notable Achievements

Showed a 6-8% annual increase in revenue each of the 3 years that I managed the young

men’s dept. at The Broadway Cerritos.

Created and implemented a program at Murphy beds & custom cabinets - Burbank that

produced a 37% increase in monthly gross sales dollars within six months of taking over

location.

Personally averaged $350,000.00 per year in net contract sales during 8 years in the home

improvement field.

Successfully passed Sales trainer program for The Encyclopedia Britannica.

Achieved degree in computer sciences.

Passed sales/ store management training course for Winston tire.

Honorably Discharged from U.S. Navy

Experience

W, W. Defense & Security; Bellflower, CA

General Manager, 07/2008- Present

Sales and marketing of home improvement and home surveillance products. Design and

implement marketing strategies to create a successful lead generating and sales program. Hire,

train and motivate a lead canvassing and sales team. Developed and maintained

Strong relationships with product vendors. Scheduling and organization of client home

improvement projects. Started customer after care program to generate third party leads.

Experience (cont.)

The Home Depot, Long Beach, CA

Sales Specialist, 03/2007 - 03/2008.

Sales of replacement windows, doors, and accessories. Assist customers with their custom home

improvement projects. Design and ordering of individual custom home improvement products.

Provide customer with professional consultation and expert service, implement customer follow up

program. Inventory/stock control.

Equity Exteriors, Anaheim, CA

Field Manager, 04/2004 - 02/2007

Outside sales of home improvement products and services, using in home product

demonstrations and presentations. Price negotiation. Responsible for closing an average of 10-12

Net sales contracts per month representing an average of $55,000.00 per month in sales.

Allstate Construction, Commerce, CA

Field Manager, 05/2002 - 02/2004

Outside sales of home improvement products and services, using in home product

demonstrations and presentations. Price negotiation. Completion of finance paperwork. Follow up

for customer satisfaction and lead referrals. Responsible for an average of $40,000.00 in contract

sales per month.

Sears American Home Improvements, Santa Fe Springs, CA

Project Manager, 1997- 1999

Outside sales of home improvement products and services, using in home product

demonstrations and presentations. Price negotiation. Completion of finance paperwork. Follow up

for customer satisfaction and lead referrals. Responsible for an average of $35,000.00 in contract

sales per month.

Murphy Beds and Custom Cabinets, Burbank, CA

Store Sales Manager, 1992 – 2005

Design and sales of modular and custom cabinetry, in home consultation for project. Product

Ordering, Customer project coordinating and scheduling. Management of installation crew

scheduling. Daily bookkeeping. Provide customer with professional service and care.

Loading/unloading cabinetry and furniture.

Winston Tire and Auto Repair, Bellflower, CA

Sales / Store Manager, 1990 - 1992

Sales of auto repair and services, Tire and auto accessory sales, Inventory control, Employee

scheduling and payroll, New hire interviewing, Weekly and monthly sales figures, Sales P.O.S.,

Provide customer care.

The Broadway Dept. Store, Cerritos, CA

Sales / Dept. Manager, 1988 - 1990

Sales of young men clothing, sportswear, and accessories, Dept. Inventory, Monthly employee

and dept. sales goals and reports, Scheduling of employee hours, Interview new hires, Sales

P.O.S., Provide customer care. Inventory/stock control.

Will Wright 562-***-****

Experience (cont.)

Encyclopedia Britannica, Century City, CA

Sales / Sales Trainer / Programming Manager, 1986 - 1990

Sales and demonstration of the encyclopedia set and accessories, Appointment Scheduling, Set

and meet personal and company sales goals, Train new salesmen, Set up sales displays at

various locations, Provide customer service and care.

Education

Cerritos College

07/2013 – Present

Paralegal Studies

Long Beach Business College

1991 - 1992

Computer Science Degree

U.S. Navy

1982 -1985

Dental X-Ray Technician

West Los Angeles College

1981 - 1982

Psychology Major

Dorsey High School

1980 - 1981

G.E.D.

References

Available upon request.

Will Wright 562-***-****

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