Customer Service Medical Assistant
Resume:
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Felicia A. Richmond-Flakes
Humble, Texas 77396
***************@*****.***
Objective: To obtain a full-time Medical Assistant position in a diverse
healthcare environment; where my good medical knowledge, dedication and
passion for caring for others can be fully utilized, in support of the
company.
SUMMARY OF QUALIFAITIONS
5 Years Medical Assistant Experience Excellent
Patient Care & Personality
Proficient in taking & reading Vital Signs Great
adaptability and problem solving skills
Injections/ Blood Draw
Good written and oral communication
Referrals/Prior Authorizations Good computer
skills- Microsoft Office Centricity
PROFESSIONAL EXPERIENCE
10/2008-Present Greater Houston Physician's Medical Association
Kingwood, Texas
Medical Assistant/Referral Coordinator
. Medical Assistant for 4 providers (in-office and up to 3
field skilled facilities)
. Patient triage (blood pressure, O2, heart rate, temperature
and weight)
Input Vital Signs, Medical History & Chef Complaints into
EMR system
. Administered Injections, Urine & HCG Test, Ear Irrigation,
Strep and Flu Screenings,
EKG test, Mental Heath Assessment, Tilt-Table, Assist with
Well Exams
. Patent referral submissions, prior authorizations, medication
refills,
Notify patients of test result, education patients on
medication use/ wellness screening
. Schedule patient appointments (office and imaging), insurance
verification, patient check in/out, medical records
submission, scan patient incoming records into the EMR system
and chart import
03/2005-01/2006 WSA Security
Houston, Texas
Security Officer
. Monitored property to ensure individuals, premises and
personal assets were secured,
Complete hourly reports of findings and notified
authorities of any abnormal activities
02/2002-02/2004 Marshall's Department Store
Houston, Texas
Sales Associate/ Cashier
Provided excellent customer service while assisting customers with
their purchase needs, promoted the
Marshall's credit card and rewards membership
Sorted merchandise for proper product placement, product markdowns and
reviewed departments for damaged goods
Maintained an accurate register balance, organized workstation for
returned product, customer holds and register
supplies
CERTIFICATIONS:
Cardiopulmonary Resuscitation (CPR)
EDUCATION:
2007 - 2008 Everest Institute
Houston, Texas
2002 - 2005 Texas Southern University
Houston, Texas
1998 - 2001 Forest Brook High School
Houston, Texas
Graduated Top 20%
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Felicia A. Richmond-Flakes
16802 Rolling Acres Drive
Humble, Texas 77396
***************@*****.***
The following are a list of my professional and personal references. Should
you have any further questions you may contact me via email or phone.
Thanks for your employment consideration!
Professional References
Providers:
. Dr. George Manlongat- 5 years
. Dr. Steven Chon- 5 years
. Sandy Martin, NP- 3 years
. Tiffany Cutbirth, NP- 3 years
. Karen Steward, NP- 2 years
. Kristin Kirtley, NP- 5 years
. Rachel Kelly, PA- 4 years
Professional References
Co-workers:
. Monique Stewart- 5 years
. Tonya Jones- 4 years
. Nancy DeLao- 5 years
Personal References:
. Emily Mitchell- 9 years
. Karen Flakes- 13 years
. Thelma Richmond- 30 years
Contact this candidate