Customer Service Representative

*** ********** ***., *******, ** 857-***-**** *************@******.***

Jessica L. Nunez

Objective: To secure a position as a Customer Service Representative and use my knowledge, skills and experience for further advancement and growth in the area of Customer Service.

Skills Profile:

•Fluent orally and written in both English and Spanish

•Office Skills: Records Management, Database Administration, Event Management Calendaring, Front-Desk Reception, Executive Support

•Computer Skills: MS Word, MS Excel, MS Power Point, Windows, Mac

•High motivation and ability to work productively without close supervision

•Good filing and organizational skills

•Experience in handling confidential paperwork

•Ability to take accurate phone messages and deliver messages promptly

•CPR certified

Work experiences:

08/13-04/14 James Joseph Hair Salon

Receptionist:

•Greeted and assisted customers with questions they had

•Answered phone calls and set up appointments for customers

•Internet Research

•Payroll

•Order supplies

• Know cancellation procedures

• Handle guest check-in/check-outs efficiently and in a friendly, and professionally mannered

9/12 – 6/13 Blue Cross Blue Shield

Receptionist:

•Greeted and assisted customers with questions they had

•Answered phone calls and set up appointments for customers

•Internet Research

•Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.

•Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.

•Provide callers with information about the Company such as address, directions, fax numbers, website, and other related information.

1/12 – 9/12 WhiddenHospital

Medical Assistant:

•Prepared patients for examinations and took vital signs

•Recorded patients medical history and scheduled appointments

•Collect and prepare laboratory specimens

•Sterilize medical instruments

•Proficient in medical terminology

•Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delay.

•Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.

5/11 – 1/12 Aldo Shoes

Sales Associate:

•Interact heavily with guest on sales floor and cash register

•Assist in maintaining a well-stocked and neat store appearance

•Act quickly to address guest concerns and provide resolutions

2/09 – 6/10 Lids

Sales Associate:

•Interact heavily with guest on sales floor and cash register

•Assist in maintaining a well-stocked and neat store appearance

•Act quickly to address guest concerns and provide resolutions

Education:

05/11-04/12 Lincoln Tech Institute Somerville, MA

•Medical assistant certificate

•CPR certified

•EKG

•Medical terminology

References:

References are available upon request.

Contact this candidate