Customer Service Manager

Dehab Tewelde

*** ****** ***** ***** *** Street, Edmonton, AB T5G 2W3

Telephone: 780-***-****

Email: *****************@*****.***

HIGHLIGHTS OF QUALIFICATION

. Dedicated, responsible individual with over twelve years of experience

working with the public

. Strong people skills with proven experience providing quality service

to the public

. Ability to work independently with an enthusiastic approach to daily

tasks and challenges

. Ability to initiate and complete undertaken tasks in a timely manner

. Communication skills in Tigrigna, Amharic, fluent in English

. Computer literate; Microsoft Word, Excel, PowerPoint, and Internet

with 40 wpm

EMPLOYMENT HISTORY

Cleaner February 2010 - June 2013

Bee Clean Winnipeg, Canada

Housekeeping Room Attendant February 2011 - June 2013

Victoria Inn Winnipeg, Canada

. Vacuum carpets, dust tables and computers and collected garbage to

ensure a clean and sanitary environment for guests and customers.

. Washed floors, scrubbed toilets and sinks, refill soap dispenser and

paper towel dispenser maintaining a comfortable facility.

. Replaced hand towels, cleaned bathtub, make beds, gather dirty towels

and sheets and ensured rooms are presentable for the next guest.

Secretary Asmara, Eritrea

Audio Video Integrate Service (AVIS) 2003 - 2005

Agro-Beverage Industry (ABIE) 1999 - 2001

Adulis Printing Press 1984 - 1995

. Entered, proofread, edited and finalized presentations, correspondence

reports, statements, and other documents to assist in the organization

of the company.

. Provided general information to clients and the general public

ensuring clear and accurate information was given.

. Answered telephone calls and received message making sure all

questions were answered and callers were directed to the appropriate

contact.

. Maintained and prepared reports on inventories and mailing lists from

manual and electronic files taking inventory, recording items mailed

and completing accurate data entry on company database.

. Kept records of employee attendance by ensuring workers sign

attendance paper to ensure proper payment and to maintain number hours

worked by each employee.

. Prepared monthly, quarterly and annual reports for the manager to keep

track of production statistics.

. Attended meetings and took minutes recording information for future

use.

Secretary and Computer Operator 1996 - 1999

Chamber of Commerce Asmara, Eritrea

. Typed reports for manager ensuring accurate information.

EDUCATION AND TRAINING

Certificate in Business Administration (one year courses) 1984

Asmara University Asmara, Eritrea

High School 1983

Asmara Comprehensive School Asmara, Eritrea

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