Customer Service Data
Resume:
Betty Jenkins
Conley, Georgia 30288
***********@*****.***
Customer Service / Loan Counselor / Collector / Receptionist /Tracker and Tracer
Experience:
Receptionist / Tracking and Tracing
• Answer over 300 incoming calls per day and transfer to assigned representatives.
• Call dispatchers and truck drivers for the arrival and departure times for tracking updates.
• Monitor truck drivers status and update the Navashpere tracking system with the
• most current information and issues encountered by trucker drivers.
• Document and submit request for reschedules if the drivers are having issues with picking up or delivering
• their loads. Also documenting system for accidents, breakdowns or DOT incidents.
Loan Counselor
• Advise, collect, monitor and document loans.
• Discuss payment plans, loan modifications, short sale and deed in lieu. Establish payment plans according to
credit term, debt to income ratio and interest rate. Document and submit loans to be researched or updated.
• Advise federal programs that could prevent foreclosure. Advise and review loan modification
documents needed to complete loan modification, short sale, settlement and deed in lieu.
Credit Card Collector
• Document, advise and collect inbound and outbound calls on auto dialer. Advice effective presentation,
communication, and negotiable collections skills, arrange payment plans, submit bankruptcy, deceased,
fraud and cccs information in system.
• Submit correction, updates and research requests accordingly. Skip trace or researched accounts with no
home or work number.
• Arrange and submit settlement for pre charge off accounts,
Bankcard Collector / Data Prep Trainer
• Notify delinquent card holder and advise effective presentation to reduce delinquency ratio. Analyzed
and adjusted credit reports for reinstatement or incorrect reporting. Monitor customer financial status for
alternate payment plans. Collect and submit information for bankruptcy, deceased, cccs, disputes and
potential fraud issues.
• As a Data Prep Trainer I supervised, co-ordinate and trained new and error prone employees . Interpreted
company policies and procedures to new employees in the classroom.
Processed thousands of incoming and outgoing mail (checks and invoices) nationwide. Encoded checks,
Processed mail according to instructions, photo copies and typed mailing labels for corresponding envelopes
for mail outs. Documented procedures and updated training manuals. Trained, monitored, scheduled and
tested employees on ten key pc and computers.
Work Experience:
Aerotek / CH Robinson Receptionist Atlanta, GA 7/2013-5/2014
Ocwen Loan Servicing Loan Counselor McDonough, GA 2/2007-3/2012
NCO Financial Services Credit Card Collector Norcross, GA 2/2003-2/2007
Wachovia Bank Collector/Data Trainer Atlanta, GA 8/1983-9/2002
Education:
Massey Business General Courses Atlanta, GA
Atlanta Technical College Typing Program Atlanta, GA
George Washington Carver Diploma Atlanta, GA
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