Manager Training

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Amy Altony

**** *** **** ****. ********* Fl. 34746, 407-***-****, *********@*****.***

Objective

To use my knowledge as a Disney leader in a rewarding career in the hospitality industry.

E xperience

Walt Disney World Company

September 2000-

October2013

H ousekeeping Manager

Inspected rooms and provided training to cast in maintaining Disney cleanliness standards.

Ensuring Disney standards were met in the housekeeping department.

Supported the cast recognition and safety programs in our areas.

Provided daily support to our housekeeping and custodial area leaders.

Communicated operational needs and concerns to department head for immediate evaluations.

Communicated daily operational goals to the cast to meet long term departmental goals.

Maintained and monitored labor counts on a daily basis for a Vacation Club resort.

Responsible for accountability of housekeepers during the cleaning of guest rooms.

Resolved guest concerns and partnered with others resort leaders to establish a seamless guest experience.

Q uality Assurance Coordinator D isney’s Yacht & Beach Club Resort 2 003-2006

Ensured that all rooms met Disney’s Quality Standards.

Coached cast members on proper housekeeping procedures and offered feedback.

Partnered with front desk with daily room strategies.

Covered housekeeping base, assisting guest on their daily requests.

Covered engineering base, entering call into their maintenance system for service.

Provided daily room inspections.

Liaison between engineering and housekeeping for guest maintenance calls.

H ousekeeper / Runner D isney’s Port Orleans Resort 2 000-2003

Ensured that all rooms met Disney’s Quality Standards.

Conducted communication between housekeeping base and housekeepers.

Assisted housekeeping mangers as needed.

Skills

Outstanding interpersonal and leadership skills.

Highly organized and detail-oriented.

In depth knowledge of training staff.

Ability to provide progress on assignments under time constrains.

Proficient in responding to guest requests and providing resolutions.

Microsoft Outlook, Excel, Word.

Housekeeping Operational Safety Training

Completed Emerging Leader Program at Disney University.

Can work well under in stressful, high pressure situations.

Education

Alexandria College of Commerce Alexandria, Egypt 1976-1978

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Business Administration

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