Medical Assistant Quality Assurance

Yoselin Eloisa

470-***-**** ***************@*****.***

**** ********* ******

Galena Park, 77540

Medical Assistant / Patient Navigator

Certified Spanish / English Medical Interpreter

Professional Profile

Motivated, dependable Registered Medical Assistant, with supervisory and practice management skills.

Adaptable individual committed to high levels of patient care and known as a model team player who is

willing to assist when and where needed. Possess exceptional interpersonal relationship and listening skills.

* Basic Diagnostic Lab Test * Insurance Claims Forms * Patient Education

* Medical Office Management * Patient Assessment * Injections

* Accounts Payable / Receivable * Patient Vitals * Venipuncture

Education

University Of Georgia, Gwinnett, GA Medical Assistant

Medical Interpreter Completion date: August 2013

Completion date: August 2013

Everest Institute, Marietta, GA

Certifications

HIPAA, OSHA, CPR, First Aid,

Professional Experience

Southside Medical Center (SMC), Atlanta, GA April 2014 –

July 2014

Patient Navigator

• Participate in community events which promote SMC’s mission and informs community members of

its services.

• Conduct public education activities to raise awareness about the Affordable Care Act and the full

range of health insurance coverage options.

• Provide information in a manner that is culturally and linguistically appropriate to the needs of the

population being served by the Exchange, including individuals with limited English proficiency,

and ensure accessibility and usability of navigator services by individuals with disabilities.

• Manage difficult, stressful or conflict situations constructively.

• Administer patient satisfaction surveys for feedback and process improvement.

Rapid Slim, Atlanta, GA July 2013 –

July 2014

Head Medical Assistant

● Efficiently handle administrative duties (e.g. answering phones, scheduling appointments, maintaining

medical records, patient processing, billing and bookkeeping).

● Proficient in taking medical histories and vital signs, as well as performing venipunctures, injections and

various diagnostic procedures and ancillary tests and using the machine inbody720.

● Ensure the cleanliness, sanitation and maintenance of facility, exam rooms and equipment.

● Enforce practice’s quality assurance and control program; ensuring compliance with HIPAA, CLIA and

OSHA regulations.

● Explain treatment procedures, medications, diets and physician instructions to patients.

References furnished on request

Contact this candidate