Manager Project

Karen Drilling - 715-***-****

Saint Paul, MN

QUALIFICATIONS

. Over 13 years of professional experience as a Learning and Development

manager.

. Senior instructional designer and developer who specializes in SCORM

and AICC-compliant eLearning training and systems.

. ADDIE methodology, include training needs assessment, task analysis,

instructional design, methods and media selection, course development,

media production, online assessment creation and course launch.

. Expert in Articulate, Captivate, Lectora, Dreamweaver, Microsoft

Office Suites and Adobe Learning Suites creating eLearning,

facilitator guides, train the trainer materials, participant guides,

job aids, evaluations, videos, webstreams, sharepoint sites,

eNewsletters and other communication and training material.

. Designed and facilitated corporate classroom training for New Employee

Onboarding and New Supervisor and Manager Onboarding.

. Expert facilitator, project manager and classroom trainer.

. Change management and communication expert for ERP Systems

Implementation.

EDUCATION

University of St. Thomas - MBA in ecommerce & Communication/Marketing

University of Wisconsin - BA in Design

CERTIFICATIONS

. ASTD Instructional Design Certification

. SagePresence Facilitation Certification

. Lominger Interview Architect Certified, PHR, DISC Certified

. PDI 360 Coaching Certification

. InsideOut Advantage Coaching Certification

. Six Sigma Greenbelt

. Six Sigma Lean Certification

. SagePresence Facilitation Certification

. Project Management Certification

. ASTD Instructional Design Certification

. Prosci certified

. Six Sigma Green Belt & Six Sigma Lean Certification

EXPERIENCE

University of Minnesota 2014 - Present

ESOP Implementation Manager

. Conduct needs analysis to determine audience needs, timing, method and

structure.

. Analyze training needs against regulatory and requirements.

. Use the ADDIE model to create, write, edit, implement and evaluate

courses, including all course materials, exercises and scripts and

lesson plans.

. In collaboration with audience and subject matter experts create

storyboards for electronic and instructor led programs.

. Work with education technologist to translate storyboard into

appropriate delivery mediums.

. Facilitate focus groups and user review sessions. Write assessments to

measure learning.

. Use software to create online learning modules and instructional

aides. Software includes: Captivate, UPK, Photoshop, Microsoft Suite,

and Learning Management Systems.

. Responsible for delivery of training classes with approved class

development.

. Facilitate workshops, walk-throughs and deliver distance learning,

webinars, classroom, customized in-house and one on one training

sessions.

. Present to various clients and user groups as needed. Identify

additional communication links and implement.

Cummins Power Generation 2013 - 2014

Global Sales Change and Implementation Manager

. Developed and implemented global sales training and strategies for

Insight Learning Library

. Developed mobile phone training strategy and training

. Developed eLearning using Lectora, Captivate, Articulate Presenter

. Developed global webinars to train new distributors on best practices

and new products and applications

. Developed PowerTips collaboration center to share best practices

. Loaded eLearning content into SABA LMS system

. Project Manager for Connect Series Launch of Sales Training

Development

. Project Manager for Project Hedgehog Global Sales Training Development

. Own the Channel1 tools for dealer selection, recruitment and

management, improve channel effectiveness (dealer support metrics)

. Sales Tool development - Developing a portal to improve capabilities

of Channel Partners to do business effectively with Cummins

. GIS for channel/dealer network design and development

. Providing all the tools to successfully deploy the framework

. Interim/new ChannelOne (aka dealer) portal owners

. Developing a full framework on how to identify, select and activate

dealers

. Dealer on-boarding process experts

. Identify the internal issues that were roadblocks to activate a Dealer

. Support the vision of making Cummins an easy company to work with (on

going)

. Channel partner capability development (i.e. sales training for

dealers, CSEs through Power Hour)

. Functional Excellence - Establishing a structural approach to assess

capability gaps in Distribution (Assessment tool and Assessment

Process for Power Systems)

. Capability Assessment skills - When participating in Excel audits

. Initial studies about the behavior of the Low-kVA market and the

identification of the key market drivers

. Support on performing market assessments

. Channel1 communications vehicle

. Loyalty and incentive program owners for the different types of

channel partners

. Explanation to internal stakeholders and Distributors that the dealers

are partners and not competitors

. Bringing business perspective to Channel One Portal Program - Ensure

that business needs are kept in mind when designing, developing, and

implementing solution

. Guarantee consistency across all the regions in terms of processes,

guidelines and brand image

. Provide a single point of Contact for all Dealer development and

management activities

. Lead and manage the implementation of a Global Dealer Program

. Make CPG a more Channel Centric and versatile organization

. Being the experts on the path to market selection

. Channel strategy setting for China derivative from the Low kVA

strategy setting (not sure what this means yet but wanted to capture

the potential initiative)

SkillPath 2011 -

2013

Trainer/Facilitator

. Worked with key accounts to ensure linking of goals to training

content

. Incorporated learning/training concepts, theories and practices,

including incorporating adult learning principles into the training

solution

. Analyze, design, develop, implement and evaluate instructional

curriculum for the Client Services Organization

. Ensure all curriculum aligns with adult learning theory

. Analyze business needs and tailor learning solutions to support

business goals and quality trends and train all levels of the

organization on technical and soft skill competencies.

. Assess effectiveness of training interventions and determine

cost/benefits associated

. Lead and manage projects, including contract rewrite and core system

conversion training initiatives for the Overland Park location

. Responsible for mentoring potential subject matter experts assigned to

key strategic projects

. United States Regional Facilitator for SkillPath Training Seminars

3M Inc. 2001 -

2011

Global MarCom & Change Manager

. Developed overall marketing and communications direction and detailed

plan for 3M global corporate and targeted audience segments,

including: all levels of 3M employees, non-3M workers, customers,

vendors and external audiences.

. Directed and organized marketing and communication activities

including: determining target audience research, designing/executing

creative cross-media tactics (e.g.: Web 2.0, videos, Lotus Notes

SharePoint sites, blogs, virtual events, events/campaigns), and

managing the program brand)

. Used CAP tools are ARMI, GPRI, Includes/Excludes, Threat vs.

Opportunity, In Frame / Out Frame, More of/Less of, to create

strategy for LMS implementation

. Used (Prosci) ADKAR model to manage employee resistance to SAP

Implementation

. Collaborated with Organizational Change Management regarding annual

Communication strategies including goals, stakeholder analysis, target

audience segmentation, program branding, and communication tactics.

. Defined stakeholder and target audience communication needs

. Developed consistent global Business Transformation communication

guidelines.

. Collaborated and consulted with Global, Big Business and Corporate

communications teams to align messaging with 3M Business

Transformation objectives

. Developed and implemented marketing and communication plans that

ensure achievement of the SAP deployment communication strategy.

Includes development of 3M executive messaging and presentations,

broad 3M employee and program team communications that concisely and

compellingly address new and complex business and organizational needs

. Partnered cross-functionally with Corporate Marketing, Public

Relations and global Communications teams to ensure alignment of

program communication execution.

. Recommended and managed project plans with external agency/vendor

partners for delivery of select marketing or communication tactics

. Managed annual marketing and communications budget; recommended

resource reallocations to meet communication objectives.

. Ensured production of deliverables consistent with marketing and

communication strategy and plan, with significant measurable impact on

the organization's results.

. Analyzed data to assess communications ROI (return on investment)

using tools such as Change Tracking, Work Center WebTrends, focus

groups/interviews, and feedback via the Business Transformation inbox.

. Selected and oversaw research to measure impacted user (eg: employee,

customer, vendor) awareness and recommended appropriate changes to the

communication plan

. Partnered with SAP and Systems Integrator resources regarding best

practices in SAP implementation communication trends and

opportunities.

. Provided work direction to Systems Integrator communications personnel

. Provided direction to 3M Business Transformation Training and

Communications Analysts regarding communications projects and

maintenance of communication channels (e.g.: Business Transformation

Work Center, eNewsletter, SharePoint sites, etc.)

Global Manager, Organization & Leadership Development

. Taught, coached and consulted on high-impact leadership development

programs for current and future leaders who are driving organizational

performance excellence

. Consulted with 3M businesses using ADDIE model

. Operations Manager for Executive Programs and Onboarding Program for

Executives

. Provided operational excellence for programs by improving processes,

customer service, cost benefit and measuring success

. Utilized Lominger Architect to assess development opportunities for

our executive leadership programs

. Responsible for negotiation of agreements, contracts and proposal

development for 3M leadership development programs

. Utilized Taleo to identify talent

. Provided market research, voice of customer, and benchmarked with

other companies

. Continually enhance learning methods and materials based on best

practices in the industry, emerging technologies and vendor resources

and products, shifts in business, unit requirements and expectations

and feedback from customers, trainers and associates

. Managed process of creating and updating SharePoint, 3M Connections,

Webstreams, Videos, eLearning, Evaluations for programs

. Provided Evaluation Development & Analysis comprehensive evaluation of

all programs and communicated to key stakeholders

. Managed budgets for all 3M leadership development programs

. Created eLearning with Articulate Presenter,, Captivate, Adobe

Learning Suite and Lectora - eLearning subject matter expert

. Lectora lead and SME at 3M

. Content Manager for LMS at 3M

. Set identity and branding standards for eLearning at 3M

. Created websites with Dreamweaver and Flash

. Consulted with business units to identify needs used ADDIE model

Global Manager, New Supervisor and Manager Onboarding Program

. Developed curriculum and content for programs including: classroom

training, pre and post training, facilitator guides, participant

guides, train-the-trainer materials, job aids, peer evaluations,

eLearning, videos, and training evaluation tools

. Facilitated programs and roll out Train the Trainer program globally

. Certified trainer and facilitator of InsideOut Advantage Coaching

program for sales managers and new supervisors and managers

. Broad knowledge and experience in employment law, compensation,

organizational planning, organization development, employee relations,

and safety

Global Manager, eLearning Design Center and Learning Management System

(SABA & SAP)

. Content Manager for Learning Management System (SABA & SAP)

. SME and coach on eLearning design, development and Implementation

(Articulate Presenter & Storyline, Saba Publisher & Captivate)

. Developed GUI's for eLearning development at 3M

. Streamlined content integration process and lowered cycle time by 6

days. Designed and implemented Airline Industry CBT Committee (AICC)

Learning interfaces

. Develop training on tools and processes for developing eLearning

. Designed and developed internet website for division (HTML &

Dreamweaver)

. Evaluated eLearning and training software

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