Customer Service Sales

R oosevelt Bingham

**** ******** ***., *** # ***

North Hollywood, CA 91601

Cell 818-***-****

E-Mail ****************@*****.***

Objective :

Seeking a career growth opportunity in a Company, where I can utilize my experience in

managing diverse group of associates and leaders on process improvement, relationship

deepening and customer delight, all while creating positive associate experiences.

Summary of Qualification

• Strong organizational and planning skills.

• Presenting over 20 years of experience in Mortgage and Customers Service.

• Dependable self-starter with acquired organizational and multi-tasking skills.

• Adaptable to meet fast-paced, deadline d riven environment.

• Demonstrate a passion for improving the work experience for associates.

Work Experience

Citibank Mortgage Woodland H ills, CA May 2013-March 2014

Area Sale Assistant

• Worked closely with the Underwri ting team to ensure accuracy and productivity.

• Assumed responsibility for follow-up and resolution of problems.

• Identifying potential solutions to client needs as requested or as a result of needs

analysis. And identification and being an active sales agent with the portfolio.

• Reviewed and Collected Mor tgage loan documents, Order Escrow, Appraisals, and

set up closing.

• Took Customer calls, and made sure they were updated on loan status, and if

anything was requested by processing department.

B ank of America, Glendale, CA January 2010- May 2013

Mortgage Customer Service Representative

• Addressing Customers Inquir ies regarding their mortgage. Also Assisting with

Payments, Escrow, and Updating Information, Experience in Escalations Calls,

F raud, Payment Research, Heloc’s, Payoffs, and Fee’s.

• Knowledgeable of loan modification process by specific investor segment, as well as

loans in FHA, Conventional, Commercial Loans, default, imminent default, short

sale/DIL, and foreclosure. Working with Homeowners who are Delinquent or

E xperiencing Hardships and supplying Customer service in a call center

environment, also acting Liaison between the Homeowner and Underwri ters.

K- Force Staffing- (Bank of America) Glendale, CA September 2009 – December 2009

Short Sale Customer Service

• Took Customer and Brokers Calls, Assisting with status updates on Short sales

• Also contacted Negotiator for question or updates, reviewed documents

• Requested Postponements on Sales Dates, and made sure system was updated with

a ll information

• Call Center environment, numerous inbound and out bound calls to customer and

agents

Citibank Mortgage Studio City, CA June 2006 – July 2009

Area Sale Assistant

• Worked closely with the Underwri ting team to ensure accuracy and productivity.

• Assumed responsibility for follow-up and resolution of problems.

• Identifying potential solutions to client needs as requested or as a result of needs

analysis. And identification and being an active sales agent with the portfolio.

• Reviewed and Collected Mor tgage loan documents

• Processed Residential and Commercial loans

WMC Mortgage Burbank, CA May 2002- November 2005

Productions Specialist

• Work closely with sales representatives, Brokers and Loan Officers, Business

Partners and Peers to develop strategies and action plans to grow revenue within a

portfolio, drive. Business results and creates a positive experience for our Clients

and Business partners.

• Assisted sale representatives in funding loans, interactions with brokers and loan

officers.

• Substantial phone and in-person client communication.

• Post-Closing, Imaging Documents, Auditing files for investors

*Proficient in 10 key*Proficient in M icrosoft word and Excel*Over 10 years of

Boarding and Post Closing Duties*Knowledge of Laser Pro, LPM, Contact Manager,

Sales Force Tools, and

E ducation

Thomas Jefferson High School1986-1989

M ajor: General Education (Diploma)

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