Manager Sales

George Pruitt

Sales Consultant - Duval Ford

Jacksonville, FL

******@*********.*** - 904-***-****

I am a results oriented and dependable professional experienced in all areas of collections, training, and

management. I excel in a fast paced environment as well as supervising and motivating staff to increase

profitability. I work well independently and as part of a team.

WORK EXPERIENCE

Sales Consultant

Duval Ford - June 2013 to Present

Sold/Leased and delivered required minimum units per month as designated by the dealership.

• Approached, greeted, and offered assistance or direction to any customer who entered the dealership

showroom or sales lot.

• Assisted customers in selecting a vehicle by asking questions and listening carefully to their responses.

• Explained fully product performance, application, and benefits to prospects.

• Described all optional equipment available for customer purchase.

• Offered test drives to all prospects. Followed dealership procedure to obtain proper identification from

customer prior to test drive.

• Utilized dealership sales control and follow-up system.

• Maintained up to date knowledge of Ford products including all features, benefits, and warranties

Admissions Representative

Florida Career College - April 2013 to June 2013

Conducted telephone interviews with prospective students. Provided information regarding programs offered

by the college, classroom environment, and career opportunities. Listened, recognized and considered the

needs of prospective students in order to provide them with the educational solutions for their career needs.

Carried out tours of the campus for potential students. Enrolled prospective students in any one of our In-

Demand Professional Programs

Collection Manager

Zwicker and Associates - October 2010 to September 2012

I was responsible for the employment, performance, evaluation, training, motivation, and discipline of assigned

employees within the Collections Department. Gathered data and prepared weekly and monthly portfolio

reports for senior management.

Dialer / Telephony Manager

Central Credit Services - October 2005 to July 2010

Implemented and maintained dialer strategies that were set forth by the Operations Manager. Managed the

administration of the LiveVox dialer system as well as the Access dialer system for all sites (FL, PA, MO, and

India). Modified existing and/or created new dialer databases and dialer scripts in accordance with all client

requirements and methodologies.

• Client Services Manager - Managed a team of client service representatives that were responsible for the

timely and accurate delivery of collection results and monthly projections to their individual clients. Worked

closely with the clients to ensure their goals and objectives were achieved. Handled all client escalations as

needed. Trained the team on any changes that the client made in regards to the delivery of their client specific

information.

• Training Manager - Created the company's learning and development programs in alignment with

organizational goals. Assessed training needs by use of online monitoring and account reviews, trained all new

hires on company policies and procedures as well as improvement training as identified in the assessment,

provided by the Collection Managers with feedback from the online monitoring and file reviews.

• Collection Manager - Maintained an adequately trained collection staff to handle current production goals

within the department. Monitored and ensured production goals and quality of work were being achieved

by the staff. Provided coaching and development through informal observation and formal monitoring,

including monitoring telephone calls, and conducting side-by-sides. Provided performance feedback to

staff members. Completed and maintained required documentation regarding performance and training/

development. Provided assistance to staff on individual account issues. Prepared daily and weekly reports

as needed.

• Collection Representative - Contacted consumers via telephone in an attempt to collect on various debts that

have been written off by the creditor. Identified and prevented credit risk and related loss to the company.

Product Development Specialist

EverBank/EverHome Mortgage - October 2001 to September 2005

Supported EverBank's retail branches and managers by assisting in the development and implementation

of specific mortgage products and features. Acted as a liaison between Loan Production and Product

Development for the communication of the same. Worked with management, Secondary Marketing, Sales,

and Operations to ensure products successfully met demands.

• Collection Supervisor - Directly supervised a staff of 15-20 collectors, which typically included

recommendations for hiring, terminations, performance evaluations, training, work allocation, problem

resolution and enforcement of company policy and procedures. Reviewed accounts and made

recommendations to collect the account. Follow-up with collectors to ensure recommendations were

completed.

• Default Reporting Supervisor - Prepared monthly and yearly reports on individual Default Reporting

Specialists' performance and efficiency, using data entry skills. Prepared, reviewed and tracked investor

reports on defaulted loans in accordance with investor, agency, and company guidelines. Ensured that all

demand letters, property inspections, mortgage insurance reporting, were done monthly in accordance with

investor, agency, and company guidelines.

EDUCATION

MBA

University of Phoenix - Jacksonville, FL

2005 to 2006

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