Customer Service Representative

LENEMAR PADRÓ

*** ***** *** #**

Bronx, New York 10473

Cell 347-***-**** Email: ***********@*****.***

OBJECTIVE

To obtain a position in the customer relations industry where I can apply my knowledge

SKILLS SET

Bilingual: Fluent in English/Spanish, MS Word, Excel, QuickBooks and Peachtree

WORK EXPERIENCE

HELP/PSI Bronx, NY 07/2013 - 12/2013

Medical Receptionist

• Answered up to 50 + calls daily

• Checked insurance For All patient

• Confirmed primary care Doctors for each patient

• Took care of all referrals

• Checked- in and out patient

• Assisted 5 medical doctors, 4 mental health doctors and 2 hygienist

New York Queens Hospital, Queens, NY 10/2011- 11/2012

Medical Receptionist

•Answered incoming calls; meet and greet clients, up to 50+ daily

•Scheduled appointments; created charts for patients

Con Edison, Brooklyn, NY 10/2006-05/2011

Customer Service Representative

•Answered 100+ calls daily

•Resolved issues jointly with managers to ensure customer satisfaction

•Made sure all accounts are up to date with billing; opened and closed accounts

•Received incoming faxes and distributed to accordingly to departments

Extra Space Storage Bronx, NY 11/2004-10/2006

Manager

•Responsible for the collection of delinquent accounts and holding monthly auction to satisfy outstanding balances

•Assisted in the determination of necessary unit mix pricing schedules

•Acquired new accounts through direct marketing, walk-in inquiries and code calls

•Responsible for monitoring daily income and making bank deposits

HSBC BANK NA, Bronx, NY 03/2004-11/2004

Supervisor/ Customer Service Representative

•Ensured that customer solutions and requests were solved in effective, efficient manner

•Assisted in maintaining branch operation security, procedures and audits

•Ensured proper settlement and control over ATM activities and monitor branch cash level; processed night deposits

The Kimberly Hotel, Manhattan, NY 02/1999-03/2003

Reservations

• Coordinated reservations for hotel guests; followed up with guest accounts

• Worked at front desk and when necessary handled operator duties; opened and closed the office

• Acted as a liaison for five major reservation companies

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