Customer Service Manager
Resume:
Raymond A. Roman
**** ********* ***. *******, ** 32826
*********@***.***
CUSTOMER SERVICE PROFESSIONAL
Objective:
To obtain gainful employment as a Customer Service Supervisor / Leader /Manager, where I could utilize my
skills in an ever growing company to lead, coach, and develop other employees to maximize profit, exceed
company goals, and drive success.
More than 10 years’ successful experience in customer service and support
•
with recognized strengths in account maintenance, problem-solving and
trouble-shooting, sales and staff support.
Profile:
1. Ability to train, motivate, and supervise customer service
employees.
2. A team player, acknowledged as “Total Quality Customer Service
Professional.”
Bi-lingual (English and Spanish)
•
MAC and PC Literate.
•
Enthusiastic and experienced in working with people and children.
•
Able to lift up to 75lbs or more and stand for long periods of time
•
Effectively able to delegate authority as well as demonstrate teamwork.
•
Supply congruent knowledge and skills with all members of team to
•
accomplish company tasks and exceed goals.
Strong interpersonal, problem solving, leadership and decision making
•
skills.
1. Skilled at learning new concepts quickly, working well under
pressure, flexible and able to communicate ideas clearly and
effectively.
2. Pennsylvania State Licensed Notary.
Cardinal Hayes High School, Bronx, New York
•
2004
General Academic Studies
Education: •
Co-Op Technical School, N.Y, New York
•
2005
Business Management
•
Career History:
OutReach, LLC. 2013 2014
Patient Account Representative
Provide outstanding patient service for all key clients such as St. Luke’s Health Network,
Greater Baltimore Medical Associates, St. Clair Hospital, Impulse Monitoring
Setup payment solutions and process payments on Patient accounts using all major credit
cards, debit, and checks.
Data entry of Patient demographics and insurance information for all key clients.
Educate patients on copays, deductibles and co insurances.
Help coach and develop new Account Representatives to success.
Provide patient resolution on accounts.
Account analysis, open and activate accounts, resolve past due balances,prepare pre bad
debt, and bad debt account for collections.
Wells Fargo Bank N. A 2012
Service Manager
Coach and develop Team on sales, operations and services.
Open and close branch office.
Provide Notary services to clients.
Support Platform in daily operations and production.
Create, train and coach a successful teller team through the development of staff
management.
Develop and administer budget, business development goals and objectives, staffing
models, schedules and performance standards.
Responsible for effective staff salary administration and rewards.
Responsible for compliance with audit and operational regulations and guidelines.
Wells Fargo Bank N. A 2011
Customer Sales & Service Representative
Coach and develop Team Members on product knowledge.
Responsible for providing support for Platform, Managers and the Teller Line.
Responsible for processing a wide range of services through account service and
maintenance.
Responsible for solving customer issues pertaining to accounts.
Referring to Partners to meet specific customer needs.
Responsible for soliciting new accounts and cross selling banking products.
Wells Fargo Bank N. A 2011
Teller
Responsible for processing customer transactions on Store Vision Teller.
Process commercial deposits for local businesses.
Guide and answer customers questions in relation to dealing with banking transactions
Analyze customer profiles and offer the best solutions that benefit the customers’
financial needs.
Provide excellent customer service while assisting each and every customer.
Open and close branch office.
Responsible for daily balancing of Cash Box.
Assist Lead teller or Service manager with daily operational procedures,
(Balancing of Cash Vault, Logs, Forms Online, Cash Shipments, Interoffice Mail etc.)
The Fresh Market 2009 2011
Front End Assistant Manager
Data entry of financial figures into TFM system.
Coach, train and manage over front end crew.
Process voids and manager level privileges for cashiers.
Responsible for keeping count of safe.
Responsible for creating and counting down register tills.
Responsible for payouts, change orders, misc. income, cash etc.
Resets displays.
Price Changes and modifications.
Christmas Tree Shops, Allentown, P.A 2009
Operations Supervisor (Merchant Manager In Training)
In charge of special ordering for customers.
Supervised over front end crew.
Processed voids and manager level privileges for cashiers.
Assisted backroom supervisor with unloading trucks of merchandise.
Training of new associates.
Jerry’s Beer & Deli, Bethlehem, P.A 2008
Night Manager
Supervised over front end.
P.A State Lottery, daily lottery counts.
Grill and deli work, prep, cooking etc.
Inventory of beer, cigarettes, candies etc.
Updating and programming of store register.
Things Remembered, Whitehall P.A 2007 2008
Engraving Associate/ Key Holder
Data entries of customers into TR system
Responsible for engraving TR merchandise and custom orders.
Daily bank deposits.
Responsible for opening and closing of stores.
Trained new associates.
Setting store visual displays according to corporate standards.
Dunkin’ Donuts Baskin Robbins, New York 2007
Shift Manager
Maintained store’s cleanliness, adhering to state health codes.
Disassembly, reassembly and maintence cleaning of machines.
Trained new crewmembers by teaching corporate methods, fostering them to be
successful in dealing with customers.
Changed, shelved and stocked inventory.
Responsible for partial baking of some inventory, bagels, cookies, Danishes and pastries
etc.
Pay O Matic Check Cashing and Financial Services, New York 2005 2006
Teller
Data entries of clients into check cashing system.
Responsible for a cash box containing more than 50k on a daily basis.
Daily record entry of store financial yellow book.
Western Union Agent
Processed sales of money orders, POS transactions, debit cards, NYCHA payments,
Verizon, A T & T, Con Edison, Cablevision, Time Warner etc.
References
Available upon request.
Contact this candidate