Administrative Assistant/Customer Service
Resume:
Jane Owens
Leesburg Georgia 31763
**********@*****.***
PROFESSIONAL EXPERIENCE
Highly skilled with over 30 years of experience in customer service, sales, employee and business management. Customer
service oriented with excellent analytical, communication and leadership skills. Professional, energetic, self-efficient, dedicated
and organized with attention to detail. Currently seeking employment with an organization to assist in client relations,
accounting and enhancing positive business practices.
Georgia Department of Revenue
Clerk2 – April 2014 – Present
Perform administrative duties for 15 office personnel and conduct customer service duties for customers regarding tax filing
preparation.
Responsibilities:
• Provide administrative support for managers and staff members
• Manage front office telephones
• Responsible for maintaining all departmental files, correspondences and documents
• Type documents for office personnel and customers
• Direct assistance with customers and their confidential documents
• Conduct data entry using ITS and Microsoft Office
• Maintain high level of confidentiality in all areas
Mint Julep Day Spa at The Veranda
Assistant Director – September 2010 – November 2013
Directly responsible for the performance and supervision of daily operations regarding scheduling, inventory, sales and
customer service of the Spa, Salon and Boutique.
Responsibilities:
Directly responsible for performing interviews, hiring, training, development and dismissal of staff.
Prepared monthly business plan
Assisted in designing marketing plans and promotions
Directly responsible for control of expenses and budgeting
Conducted monthly employee meetings
Maximized productivity and efficiency of employees by demonstrating positive attitude, open-minded discussions,
proper training techniques and good leadership skills.
Develop and maintain Projected Income Statement and Forecasting Sales Spreadsheet
Monitor and evaluate weekly labor and inventory cost and implement new cost saving procedures
Prepare and analyze weekly Balance Sheets and P&L statements
Monitor and resolve customer issues
Prepare weekly time cards, schedules and payroll
Manage a staff of 20 staff members
Lee County Board of Education
Student Information Coordinator – July 2002 – September 2010
Responsible for maintaining an accurate database on 1,700 students and reporting information to the state and federal agencies.
Assist with all administrative duties as needed.
Responsibilities:
Responsible for tracking, recording and reporting student grades and transcripts
Organized and Prepared reports for Central Office
Performed administrative duties and staff support
Collected, analyzed and input data for HOPE Scholarships
Tracked and recorded attendance records
Maintained teacher gradebooks
Bobs Candies
Inside Sales/Administrative Assistant
May 1980 – May 2002
Started at entry level position with corporation and was promoted numerous times over a 22 year period. Developed strong
customer service skills, solid written and verbal skills, sales strategies and improved leadership and organizational ability while
learning many positions within the corporation.
Responsibilities:
Assisted sales associates responsible for increasing sales, new business development and account management
Supported administrative staff and sales associates in daily duties
Responsible for resolving customer service issues promptly by direct interaction with customers and meeting their
expectations and deadlines
Directly involved with new customer orientations and presentations
Consistently met weekly service goals and deadlines of sales reports and productivity spreadsheets
Prepared and evaluated sales spreadsheets for small, medium and large based companies
Conducted weekly sales meetings with new and existing customers
EDUCATION/SKILLS/CERTIFICATIONS
Albany Technical College – Accounting – Present
Albany Technical College – Administrative Assistant Degree 1980
Albany High School – Graduate 1979
Customer Service Training Sexual Harassment Classes
Sales Training Employee Management Classes
Hiring and Firing Techniques Microsoft Outlook and Excel
SAP ITS
REFERENCES:
Available upon request.
Contact this candidate