Customer Service Manager
Resume:
Property Manager /
General Manager
Sandra Gillett Pierce
Columbus, Ohio Email: **************@*******.*** Cell: 321-***-****
Linked In: www.linkedin.com/in/sandrapierce/
AREER SUMMARY
C
Adaptable, dynamic, and detail oriented property management professional with demonstrated leadership and
interpersonal skills. Performed as CEO of multi million dollar properties, including numerous successful distressed
property turn around situations. Over 20 years experience with positive staff engagement, superb interpersonal /
resident relations and high profit generating corporate initiatives. Excellent problem solving skills and highly motivated in
producing exceptional organizational efficiencies.
REAS OF EXPERTISE
A
Contract & Lease Negotiations
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Market Research & Analysis
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Vendor Relations Management
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Budget Development and Forecasting
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Resident Relations Management
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Maintenance and Leasing Staff Training – Customer Service, Sales Leasing, Fair Housing, Safety, Process &
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Procedures
• XPERT COMPUTER SKILLS
E
AMSI
One Site
Rentroll
Rent Manager
Rentpro
MS Office Suite
o Excel
o Word
EMPLOYMENT HISTORY OVERVIEW
Key Accomplishments
• Responsible for 4 major property renovations including construction site progress inspection and
budgetary purchases, expenditures, and payments
o Included 50% conversion of 240 residential apartments to a national hotel suite chain with full
staff training and chain operational requirements, furniture selection / purchase, hotel room branded
products, appliances and courtesy supplies, –– while maintaining 95% apartment occupancy
• Revitalized four under performing communities in Florida through aggressive property analysis,
historical trending, strategic target marketing, expense reduction, and intensive staff training
Sandra Gillett Pierce Page 2 of 3
o Increased revenues from 60% to 85% within 6 months
• Managed property staff of 9 with operational budget of $1.5 million
Leadership
Recruited, hired, trained and managed both maintenance and office staff duty assignments
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Evaluated employees for wage increases and promotions. Achieved significant results in employee
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productivity and production.
Prepared & monitored weekly/ monthly/ quarterly reports for upper management showcasing goal
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progress
Close familiarity with state & federal laws, regulations, policies and taxes that govern resident and
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property ownership including staff training and compliance
Directed maintenance, major repairs, and daily operations including utilities, rent, insurance and others
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Accounting
Collected rent, worked to reduce delinquency, filed collections and prepared legal paperwork for
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evictions
Charted accounts payables utilizing various property management software
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Assigned purchase orders, made purchases and maintained budget
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Reported budget variances monthly with explanations
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Assisted with compilation of monthly insurance, and tax accounting yearend financial statements
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Customer Service
Created a friendly and open door policy for both residents and prospects; answered and resolved
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questions and/or conflicts
Property manager for a 400 unit residential rental property. Oversaw tenant selection, lease
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management, and conducted tours of the property for prospective tenants
Marketing
Wrote, designed and produced marketing materials
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Planned and executed all phases of resident loyalty building functions and property open house events
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Attended community social and civic events to promote company and stay in tune with happenings in
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the area
Created monthly market surveys on area competition
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EMPLOYMENT HISTORY
CM Enterprises Orlando, Florida
Executive Asst./Bookkeeper January 2012 to June 2013
Michaelson Real Estate Group Orlando, Florida
Property Manager May 2011 to September 2011
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Tranquility Suites Extended Stay Orlando, Florida
Administrative Assistant January 2010 to May 2011
Coral Hospitality Orlando, Florida
Assistant General Manager April 2007 to Jun 2009
Country Lake Apartments, Ltd. Winter Haven, Florida
Property Manager February 2005 to December 2006
CNC Investments, Inc. Orlando, Florida
Property Manager January 2003 to January 2005
EDUCATION
Southern College Orlando, Florida
Business Administration 1991 1992
CERTIFICATIONS / TRAINING
Fair Housing • Marketing
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Leasing • Management Skills
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Budget Management
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Back to Basics
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ACTIVITIES & AWARDS
Toastmasters International – communication and leadership development organization member
Apartment Association Of Greater Orlando member
Manager of the Month RAM Partners, LLC
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