Project Manager Management

GEORGE E GRONDIN 210-***-****

**** *. **** **** * #105-107, SAN ANTONIO, TX, 78232

**********@***.***

Program Manager/Project Manager/Strategy/Security management

PROVEN ABILITY TO COMBINE BUSINESS DRIVEN OBJECTIVES AND TECHNOLOGY IN A

STRATEGIC AND TACTICAL DIRECTION WITH MINIMUM INVESTMENT AND REALISTIC

SOLUTIONS. ANALYTICAL, INNOVATIVE, RESULTS-ORIENTED AND SEASONED PROJECT

MANAGER. CUSTOMER FOCUSED LEADER WITH DEMONSTRATED HANDS-ON EXPERIENCE.

TECHNICALLY PROJECT/PROGRAM SAVVY WITH EXPERIENCE DEFINING AND MANAGING

INFRASTRUCTURE AND SOFTWARE DEVELOPMENT PROJECTS THROUGH THE ENTIRE

SYSTEM DEVELOPMENT LIFE CYCLE. ABILITY TO DEVELOP, IMPLEMENT AND SUPPORT

A RANGE OF IT SECURITY SOLUTIONS INCLUDING: VPN, FIREWALL, INFRASTRUCTURE

ADMINISTRATION, POLICY AND SUPPORT. EXCELLENT COMMUNICATION, NEGOTIATION,

PLANNING, AND HUMAN RESOURCE MANAGEMENT SKILLS TO DELIVER QUALITY

PROJECTS WITHIN CUSTOMER TIMELINES AND BUDGETS. DEMONSTRATED

ACCOMPLISHMENTS IN FINANCIAL AND SERVICE INDUSTRIES. ABILITY TO WORK AS A

TEAM MEMBER OR INDEPENDENTLY.

Security Management Operations Management Logistics Services

Enterprise Integration Project Management e-Business Strategy

Supply Chain Management Systems Development Disaster Recovery

Enterprise Resource Strategic Alliance Cloud Computing

Planning

Change Program Management Cyber and IT Security Network Defense

accomplishments

o TECHNICAL LEADERSHIP. PLANED, DEVELOPED AND ENHANCED TECHNOLOGY

INFRASTRUCTURE. MANAGED RESOURCES, SCHEDULES, COMPLIANCE AND

COMMUNICATIONS FOR TECHNOLOGY PROJECTS.

o Multiple Technologies and Environments. Managed IT architectural,

information system, security policy development, risk assessments,

network security and e-commerce business solutions

o Strategic Technology Leadership. Designed enterprise portals,

LAN/WANs, VPNs and mobile/wireless communications. Established

hardware and software standards. Developed disaster recovery plans and

implemented security standards.

o Interpersonal Communications. Built strong working relationships with

senior management and staff in a process-driven matrix organization.

Highly effective in building organizations and cooperative

relationships between management and members of the Board of

Directors.

o Managed Services. Led software development and maintenance; Help Desk;

LAN/WAN management; Internet services; project management;

telecommunications. Implemented security and contingency plans;

prepared and managed information technology budgets.

o Project Methodologies. Used standard project methodologies (JAR, JAD,

SDLC, CSC CATALYST, and PMBOK-PMI). Familiar with ITIL principles,

Cloud Computing Fundamentals, Software Development Life Cycle, and

information security concepts.

EDUCATION

BBA, UNIVERSITY OF TEXAS - MANAGEMENT SCIENCE/ACCOUNTING

Graduate Courses, USAF Air University; MBA, Southwest University

Certifications

PROJECT MANAGEMENT CERTIFICATION

ITIL Certification (Information Technology Infrastructure Library)

TTI Foundation and Advance Certifications (SITA)

Cloud Computing Certification (Cloud Computing Fundamentals)

Course work for Certified Ethical Hacker (CEH)

PROFESSIONAL EXPERIENCE

CORONADO BIBLE CHURCH / GRACE CHURCH TECHNOLOGY SPECIALIST

volunteer work- Social Services

February 2012 - Present

. Built and server the men's ministry group at a English speaking

church in the Republic of Panama. We spread the Word but also provide

services to those in Panama that are great need whether it is food,

clothing, eye glasses, medical, or items for new born babies. It has

been and eye opening experience that has allowed me to appreciate all

that I have and all that we have in the USA.

BT Americas - Global Services

SENIOR Infrastructure PROJECT Manager Summary March 06 -

January 12

Responsible for leading project teams and managing activities associated

with a number of both large and small projects that were long-term,

organizational global-company-wide (crossing multiple organizational

entities) and moderate to significant in risk, scope and complexity.

Works closely with operations during project start up to ensure that

proper job processing rules are followed and partners with business

development in providing strong consulting, business analysis, project

management, and staff leadership. Manage, direct, and educate users on

communications, computer, and IP security network defense measures and

perform network security assessments to assure availability of mission

critical applications with in a number of individual projects.

Philips Global Network One WAN

SENIOR Infrastructure PROJECT Manager November

09-July 10

Coordinated the Philips Global Network One WAN project - Integration

program. Implementation of Philips flagship project One-WAN. Implemented

internet centric WAN strategy worldwide Global Project to migrate from

Philips Network to BT WAN "private network" for all of the Americus and

in South America.

. Geography: 67 countries, 550 locations, 100.000 users and 36.000

users accessing the network from the outside

. Managed a complex network migration within the context of the

technology outsource program

. Led network migration for each location within the overall program

as the single point of managerial control

. Ensured project implementation and deployment via the Technology PMO

and IT Governance Standards for Philips PMO control center. Partnered

with Philips business stakeholders to collaborate on effective

project solutions

. Led the planning and scope development effort and managed between US

Firewall Operation Center and Philips Firewall Operation Center.

Bristol-Myers Squibb

November 09-July 10

Diamond IP DNS/DHCP Project SENIOR

PROJECT Manager

. Provided project management and leadership to cross functional, cross

business teams for the implementation of network (DNS and DHCP)

services infrastructure. Full life-cycle management from initiation

through closure. Assisted with client specific HIDS and NIDS tuning,

investigating, and determining mitigation requirements for alerts

utilize information such as log files, patch levels, etc. to

determine if the alert presented any form of malicious activity.

. Responsible for leading project teams and managing activities

associated with projects that are long-term, organizational company-

wide (crossing multiple organizational entities) and moderate to

significant in risk, scope and complexity

. Manage, direct, and educate users on communications, computer, and IP

security network defense measures and perform network security

assessments to assure availability of mission critical applications.

Intrusion Detection System (IDS Re-architecture)

. Network intrusion prevention and detection system that monitors

network and/or system activities for malicious activities or policy

violations and produces reports to a Management Station.

. Ensure that solutions, deliverable, service design standards are

adopted and compliance is tracked, and solution components and cost

and pricing models align. Manage the networks / system / service

development from requirements capture/definition through concept

demonstrators to creating, testing, integrating and delivering

mainstream operations and services.

Data Tracker Implementation Project

. Provide oversight and guidance to team for the effective and timely

oversight of technology projects, Schedule and balance team

activities to meet deadlines for deliverables

. Managed the network implementation of a multifunction device that

gives BT several options to incorporate features into BMS site.

. Provide oversight and guidance to team for the effective and timely

oversight of technology projects, Schedule and balance team

activities to meet deadlines for deliverables

. Escalate issues and problems to management that prevents or hinders

the team*s ability to perform optimally and manage relationships with

key stakeholders, addressing issues and concerns and escalating to

the appropriate Management as necessary. Act as the escalation point

for project related issues, risks, change requests that impact

program or cross program delivery

. Managed the network implementation of a multifunction device that

gives BT several options to incorporate features into BMS site. The

primary feature is the collection of Call Detail Records from the PBX

and produces reports that analysis and consolidation site managers

information that result in increases productive, and gives BT the

ability to capture incoming alarms and issues before the event

occurs.

March 08 - November 09

PEPSICO GenNXT Network Migration SENIOR PROJECT Manager

. Managed the network implementation efforts and lead the network

circuit migration from legacy systems/ technology to BT GenNXT MPLS

circuit. Act as the key point of contact between PepsiCo and BT.

. Lead the network implementation that includes, Review Governance,

Review Process, Procedures and Tools, Review any special PepsiCo

Business Unit /Country Level constraint and review any other network

service projects. (580 locations in South America).

. Managed all activities including working with PepsiCo Business Unit,

BT Business/Solution Analysts and development teams to understand

current functionality and technical architecture develop requirements

for new functionality. Coordination of legacy circuits and equipment

decommission and generation of lessons learned log.

. Project Management oversight of security projects.

. Performed a key role in the design of a SharePoint tracker system for

the rollout of 300 plus sites in Mexico.

. Provided leadership, guidance and project management solutions for

the Program Manager and act as point of contact for the program

manager as required on in his absent.

November 07 - March 08

Argonaut / Verizon Co-Location Infrastructure PROJECT Manager

. Managed the network implementation efforts and lead the network

circuit migration from legacy managed all aspects of a Data Center Co-

location with seamless access to ARGOWAN global IP network and

dedicated infrastructure Internet-centric in a scalable bandwidth

levels and managed Data Networking Services and Business Continuity

Solutions.

. Managed all aspects of the IT architecture, infrastructure, Internet,

Telephony and associated technologies, managed development of in-

house, contract and off-shore resources throughout the "project

lifecycle" for a number of medium to large projects, to include

initiating, planning, executing, controlling and closing of projects.

. Managed AT&T and Verizon implementation of new network in 16 major

locations both in the US and overseas to include the network circuit

migration from Sprint technology to AT&T, Verizon and build out of

WAN and voice networks.

INS ~ British Telecommunications March 06 - November

07

American Airlines (AA) Infrastructure

PROJECT Manager

. Manage projects for the IT architecture, infrastructure, Internet,

Telephony and associated technologies. Utilize in-house, contract and

off-shore resources on large projects ($500k +). Initiate, plan,

execute, control and close projects.

. Orchestrate key organizational projects that cross multiple

divisional areas and focus on key operational and strategic business

application and infrastructure needs. These projects include disaster

recovery and VOIP.

. Develop project plans and monitor progress on project phases and

milestones for vendors, internal teams working on development,

testing, documentation and infrastructure tasks and subprojects. Work

with process and task team leaders to define and control project

scope, schedule, task execution, resources and timely issue

resolution.

. Lead operational meetings that implement changes to the international

communication network infrastructure, call centers, DNS domain names

management and IP separation.

Spherion Professional Services 2004

-2006

United Services Automobile Association (USAA) PROJECT Manager

. Managed Property and Casualty insurance product projects. Interfaced

with stakeholders to ensure objectives and requirements were defined

and aligned with company directions.

. Provided guidance to teams members, managed large project initiatives

spanning multiple lines of business. Developed project plan, scope,

cost estimate, risk mitigation and communication for each project.

Managed midsized ($500k to $2M) business and Web-related projects.

. Work with project sponsors and cross functional teams along with the

business stakeholders to define the specific business requirements to

be met. Document that the business requirements are fully satisfied

in final solution by producing a requirements signoff document prior

to development.

Affiliated Computer Services (ACS) Infrastructure PROJECT Manager

. Migrated the Global IT infrastructure for McDonald's and CHUBB ADM

data centers. Managed system software conversions. Interface with

Executive Management, IT Management, Governance Committee and IT

technical specialists. Managed time and subject sensitive projects

while interacting with all organizational levels to meet IT controls

required by the Sarbanes-Oxley Act of 2002.

. Led efforts at CHUBB to improve operations and information integrity

through the execution of a long term strategic initiative to replace

and implement new application systems and tools. Performed business

and technical analysis activities at the operational, organizational

and application software level to support the migration and

transition. Migrated 425 servers, 751 applications, 111 databases, 31

TB of storage and all related infrastructure services.

Transamerica Real Estate Tax Service

. Provided standard methodologies for planning projects. Led the

development and deployment of PeopleSoft CRM. Managed the outsourcing

of a companywide imaging system. Coordinated corporate support for

remote locations.

. Created project plans and charters, tracked key milestones, adjusted

project plans, handled budget requests and assigned resources to meet

business unit needs. Identified and mitigated issues and risks.

. Managed team and project resources and provided budget process input.

Worked with vendors and business users to evaluate, recommend and

implement proper technical solutions. Led continuous improvement and

facilitated the use of company core business processes.

. Reorganized call center operational structure and staff resulting in

increased first call resolution from 20% to 60% and resolved within

standards from 70% to 95%. Decreased processing from 14 days to 4.5

days.

Alliance Healthcare

2000 - 2002

Director/CIO IT

. Managed the solutions for clinical, financial, and administrative

back office healthcare billing delivery. Proposed innovative business

strategies to expand market and products. Streamlined operations and

implemented process-oriented methodology. Coordinated P&L budget,

operations, projects, personnel and vendor management to support 485

end-users in 42 locations.

. Implemented HIPAA security standards and developed disaster recovery

and business continuity strategy. Provided back office strategic

planning, Help Desk, network development, implementation, and

maintenance of large-scale networks.

. Introduced process-oriented methodology. Implemented solutions for

clinical, billing and administrative functions, that included

development and implementation of an enterprise imaging document

management system reducing error rates by 22%.

. Designed and implemented Frame Relay LAN/WAN using CISCO architecture

for hubs, bridges, routers, and firewalls improving file transfers by

45%. Developed and implemented enterprise e-Business solutions

reducing network commutation costs by 37% and telephony costs by 16%.

. Manage and direct users on communications, computer, and IP security

network defense measures and perform network security assessments to

assure availability of mission critical applications in all

locations.

IBC Corporation

1994 - 2000

Senior Program Manager/Program Planning/Business Operations

. Managed the hiring and developing of high quality professionals and

teams. Developed operational policies and procedures. Presented

recommendations to company president, department heads, and field

stations resulting in savings of $6,200,000.

. Managed project management office to support Trans World Airlines

(TWA) objectives. Monitored strategic projects for CEO and Board of

Directors. Design and implemented strategic and tactical operational

plans. Applications included e-commerce, EDI and marketing web

strategies.

. Managed outsourcing engagement team, planed future products and

services. Provided strategic direction for outsourced project

policies and procedures, managed $7,100,000 annual budget, provided

contract and vendor negotiations leadership and recruited, trained,

and developed IS managers, staff members and outsourced IT resources.

Directed teams of developers and programmers responsible for the

financial and sales support systems.

Custom Computer Services

1974 - 1994

MANAGING DIRECTOR, INFORMATION TECHNOLOGY

. Developed and implemented customized interactive vertical

applications systems including financial, clinical, scheduling, and

radiology information systems within physicians' offices. Grew

revenues and market share dramatically.

. Managed all aspects of clients' information technology functions,

provided leadership, vision, strategic planning, and administration

of sound IT practices in a fast growing technology environment

ensuring high levels of client satisfaction.

TECHNICAL SKILLS

SOFTWARE MS PROJECT, MS OFFICE PRODUCTS, MS VISIO, ACCOUNTING, FINANCIAL,

KNOWLEDGE: ORDER MANAGEMENT, FULFILLMENT APPLICATION, MANUFACTURING,

PEOPLESOFT, BAAN, HEALTHCARE, ORACLE SOFTWARE ANALYSIS TOOLS,

HEAT, PVCS, NIKU(FORMALLY ABT WORKBENCH)

Infrastructu Mainframe, Midrange, Client/Server environments, Windows X, NT,

re Novell Netware, SCO-UNIX, Security, CISCO, TCP/IP, Frame Relay,

Technologies LAN/WAN, VPN, VoIP, Wireless/Telecom communications network

: architecture including Hubs, Bridges, Routers, Firewalls,

Telephony, Small-midsize PBX Systems. Ccollaborate, develop,

implement business security strategies and technologies

Development/ Systems Development Life Cycle (SDLC), Joint Application

Project Design(JAD), Rapid Application Design(RAD), Object Oriented

Methodologie Analysis and Design (OOAD), Unified Modeling Language (UML),

s: Rational Unified Process(RUP), CSC CATALYST, Systems Life Cycle

(SLC)

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