Customer Service Sales

Kow Orleans Lindsay

**** ******* **. ****** ******, MarylandMarylandMaryland 20901

Phone: 240-***-**** E Mail: k_o_lindsay@hotmail.comk_o_lindsay@*******.**************@*******.***

OBJECTIVE: Successfully exhibit my administrative, customer service and management skills in a

professional setting with opportunity for growth and advancement.

Experience:

A plus Motors 2013

Inventory Manager

Captured pictures of all incoming inventory and uploaded to website (Vin Solutions) increasing

revenue/profit by.

Entered vehicle information into database, prepared key tags, creating FTC buyer’s guide and

warranty stickers.

Accountable for all inventory aspects such as stock location and availability, and inventory

auditing.

Accurate book keeping of all data kept on the receiving, production, and shipment of stock.

Inspected vehicles arriving from auction using a checklist, scheduling vehicles for State

inspection, and providing ample gas for each vehicle.

Test drive each vehicle for more in-depth inspection after visual inspection.

Coordinating the shipment of parts and supplies from vendors, negotiating costs and repairs.

Saint Agnes Hospital (Contract date 1/20/2014 – 4/02/2014)

Photo/Badge Clerk

Learned WinDSX SQL and IDFLOW software, specific to badge making and security implemented

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change to Symphony upgrade, producing over 4500 access badges with less than 1% error rate.

Scheduled and coordinated off campus locations for capturing over 300 associate photos.

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Encoded badges with proper access enabling emergency response staff to arrive at all critical patient

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specific calls.

Identified conflicts with employee data between multiple databases, developing a system to

eliminate the conflict.

Trained staff to capture photo, produce and program badges, update security access ensuring

continuity of business for associates acquiring badges.

Rosenthal Acura 2013 - Present

New Car Prep

Support new and used car sales with the prepping of sold vehicles for customers, special events i.e. 2014 golf

tournament, as well as dealer exchanges.

Removed all protective materials used in transporting vehicle from port to dealership making the vehicle ready to be

driven by owner.

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Immaculate Auto Salon 2003 - 2013

Owned operated and managed Immaculate Auto Salon for over 10 years

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Listened to client needs picking up and delivery of vehicles and assessed the services necessary to

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ensure customer satisfaction.

Used excellent negotiation skills to successfully accrue and approve multiple types of contracts.

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Monitored sales results and activities to ensure sales, retention, and compliance objectives were met.

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Managed all aspects of shop inventory using a database, and monthly count ensuring that supplies

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were available for services 100% of the time.

Utilized necessary equipment and eco friendly chemicals to safely and effectively recondition the

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interior, exterior of vehicles.

Elevated the business to offer the application and removal of window tint, headlight restoration,

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installation of audiovisual equipment, anti theft systems also boosted sales.

Resolved customer complaints in a considerate and timely manner.

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Devised a training plan which included hands on training for new hired employees.

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Worked hands on with employees to meet set goals therefore guaranteeing immaculate outcome and

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100% customer satisfaction.

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Verizon Wireless 2005 – 2006

Customer service representative

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Received WBV Zone 4 Error Proof Award April 13th 2006

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Started off and excelled as a greeter through Adecco Staffing.

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Promoted to assist customers with account issues, phone activation and upgrades, processing bill

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payments and refunds, as a result of my vast knowledge of Verizon Wireless methods and

procedures.

Provided outstanding customer service in person and on the phone.

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Simultaneously worked with multiple computer applications and databases.

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Upkeep of stockroom, receive new phones/accessories and entered supply data into inventory,

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consolidation of items for sale in the showroom, to assure store stayed in compliance.

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Capital Cadillac 2003 –

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2005

Assistant to Used Car Manager/Customer service

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Follow all company safety policies and procedures in order to maintain a safe working environment.

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Vast knowledge of driving practices and rules enabled me to execute dealer exchanges of vehicles

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upon availability between GM dealers in DC/MD/VA and northeastern states when necessary.

Inventoried new vehicles acquired by used car department into Reynolds and Reynolds database in

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order to audit maintain steady flow of vehicles.

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Scheduled vehicles for service in order to comply with Maryland state inspection, and certification

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increasing sales.

Maintained used car lot of over 35 vehicles, ensuring vehicles were clean undamaged displaying

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proper stickers and pricing making certain of 0% confusion at point of sale.

Multi tasked assisting new car department with receiving of new inventory and entry into database,

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vehicle delivery, guaranteeing steady flow of business and customer satisfaction.

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Trinity Contractors 2001 - 2002

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General Labor

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Demonstrated the ability to work in a construction and team environment.

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Physically able to lift and handle heavy material while extremely proficient in using hand and power

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tools.

Excellent attention to detail skilled in performing routine manual labor tasks with the understanding

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and execution of written instructions.

Ability to work in extreme weather conditions handling hazardous materials and industry waste

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ensuring safe proper disposal and or storage.

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Education

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Howard University (1.5 years) 1997 – 2000

Computer Graphics, Visual Communication and Advertising design

Adobe Photoshop, Illustrator, Quark Xpress, Corel Draw, Aldus Freehand

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Print, Brochures & Newsletters, Logos & Business Cards, Posters & Post Cards

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Maryland College of Art and Design 1993 – 1995

Associates of Arts Degree

Computer graphics/visual communication and advertising design including sculpting, and painting.

Skills

Positive self-motivated, creative, strategic thinking.

Organizational skills with strong attention to detail.

Excellent verbal, written communication and interpersonal skills.

Ability to multi task and problem solve under pressure, while maintaining a pleasant tolerant

attitude in a high paced environment.

Knowledge of Microsoft Office programs Ability to work with various operating systems, including

Windows, Mac OS, Reynolds and Reynolds

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Possess a valid Md. Driver’s License with clean motor vehicle driving record.

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