Customer Service Manager

A ngelo S. Boyd

**** ****** ****** **• Washington, DC 20018 •202-***-****• *********@*****.***

PROFILE:

I have a diversified background to draw on talent to adapt former experiences to current situations. I

possess a positive, professional and creative approach to daily assignments. I have strong inner-

personal, communication and organizational skills. I am extremely resourceful and remain focused under

pressure. I am a productive and charismatic team player as well as a fast learner. I am very detailed

and deadline oriented, personable and self-directed. These strengths have enabled me to handle a

multitude of complex and challenging situations.

PROFESSIONAL SKILLS:

MS Office Suite 2003-07, Traffic & Incident Management, OSHA, Electrical Safety Training

EXPERIENCE:

January 2010-Present

Washington Hospital Center, Washington, DC

Cook/Baker

• Prepares and bakes rolls, biscuits, breads, cakes, cookies and other baked goods; prepares and combines

necessary ingredients.

• Prepares and cooks meat dishes, vegetable and other main dishes; prepares salads, sandwiches, fruit,

soups, sauces and other foods.

• Assists in determining appropriate quantity of food items for cooking and banking; adjusts and extends

recipes as needed; maintains food quality standards including appearance and nutritional.

• Operates a variety of standard kitchen utensils and equipment including slicer, chopper, mixer,

steamer, dishwasher, electric warmer, range and oven as required.

• Monitors temperatures of food to assure safety and quality standards are met; monitors water

temperatures to assure proper temperature for sanitizing.

• Serves food according to established guidelines and replenishes serving containers as needed.

• Assists in storing unused food and supplies; disposes of unusable leftovers; utilize proper methods of

handling food to be stored.

• Trains and provides work direction to others.

May 2009-January 2010

Washington Hospital Center, Washington, DC

Food Service Worker I

• Prepares or assists in the preparation of a variety of foods in accordance with departmental work

production standards.

• Follows approved housekeeping and safety practices to ensure that safe conditions are maintained in

the kitchen and food-serving areas.

• Operates, cleans and sanitizes all kitchen equipment.

• Stored food and supplies in accordance with departmental instructions.

• Cleans and sanitizes in accordance to approval housekeeping and safety practice for the following:

dishes, pots and pans/utensils, counters and prep tables.

• Any other tasks as assigned from time to time by any manager.

Angelo S. Boyd

Page 2

February 2002- May 2009

Department of Transportation, Washington, DC

Sign Installer/MVO

• Served in a two member installation crew; maintained, repaired and replaced a variety of

traffic control, directional, designation street signs and flags.

• Installed flags, flag brackets and necessary equipment for parades, special events celebrations and

events.

• Responsible for installing U posts and other information equipment necessary to direct the public

and/or traffic.

• Monitors repair or replacement of damaged or missing signage.

• Maintain and install regulatory, directional, warning and construction signs; maintained inventory of

signs used; complete work orders including work performed and materials and equipment used.

• Maintains radio and telephone communication with the dispatcher and immediately reports all

incidents that affect operations.

August 2001-December 2005

Fed Ex Field, Landover, MD

Parking Attendant, Supervisor

• Provided quality customer service by helping resolve customer concerns and/or incidents.

• Maintained and managed daily logs of the parking facilities activities and reviewed incident

reports.

• Responsible for responding to any request of assistance from parking attendants.

• Completed accurate and effective revenue and operations data for facility.

• Monitored and patrolled parking facility in order to prevent vehicle damage and property thefts.

March 2001-February 2002

United States Postal Service, Washington, DC

Package Handler/Sorter

• Responsible for loading, unloading and handling packages to insure they are delivered intact and

unharmed to their accurate destination in a timely manner.

• Assist with warehouse related work such as stocking and inventory control.

• Responsible for record keeping of completed jobs and report any cargo discrepancies to the lead

supervisor on duty.

• Implemented training for new employees and cross train current employees.

EDUCATION:

Alice Hamilton Occupational Health, Silver Spring, MD

Completion Date: June 1997

Certification

CERTIFICATES:

CPR AED First Aid Certified

OSHA Certified

Traffic Sign Installation Certified

HVAC&R Certified

A ngelo S. Boyd

2632 Monroe Street, NE Washington, DC 20018 •202-***-**** • *********@*****.***

References Available

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