Customer Service Manager
Resume:
Amber E Fuqua
Dedicated to doing well professionally and personally on daily basis.
Amber E Fuqua
Amber E Fuqua
*** *. *** ** ******, AR 72756
************@*****.***
*******@***-****.***
SUMMARY OF QUALIFICATIONS
● 3+ Years in Call Center type work
● 3+ Years of First Line troubleshooting
● 5+ Years of Customer Service
● A desire to be successful
SKILLS
Industries: Customer Service, Food Service, Computer & IT Products & Services, Project
Management
Languages: Basic HTML
Tools: Remedy, Workbench, Portal, Interceptas, Avocado, Sabre
Databases: MS Access
Software: MS Access, MS Office, Basic Excel, Remedy
EMPLOYMENT
Company Wal-Mart.com 2013 –2014
Position Global Travel Coordinator March 2013 - Present
● Worked with team of 6 to coordinate travel for walmart associates
● Constantly in contact with several store planning managers to assist in booking
● Used time management skills to insure correct and timely bookings
● Contacted National Account Managers of preferred hotels to source hotels
● Completed sales savings reports for the store planning area
Position Fraud Prevention Coordinator October 2013 – February 2014
● Worked with a large team to manually go through orders to detect fraudulent purchases.
● Used several different websites to check for correct identity details
● Made calls to the customer when required to confirm the order or confirm a fraudulent order
● Given very important and sensitive information to use and safe guard
● Talk to Card Issuers throughout day representing the company
Company R&R Solutions and Packaging 2012 –2013
Position Production Employee May 2013 - August 2013
● Worked with a team that handled re-imaging equipment and shipping it to site.
● Was singularly assigned to shipping and tracking a project’s equipment to Wal-mart sites.
● Worked on a team of 7 that continuously kept inventory counts correct
● Was the assistant to the Manager when required.
● Managed time sheets from the other employees on the team
● Utilized Portal to update information that the company needed.
Position Field Support Agent July 2012 - May 2013
● Supported technicians on job sites
● Answered incoming calls from technicians, often several lines at a time.
● Utilized Portal to update the correct information in the logs
● Worked with the customer support desk and tech when problems arose on site.
● Supported projects managers
● Regularly supported several projects simultaneously.
Company NCR 2010 – 2011
Position Escalation Management Team July 2010 - September 2010
● Supported technicians on job sites
● Answered incoming calls from technicians, often several lines at a time.
● Utilized Remedy to update the correct tech updates
● Escalated to members of management when required
● Updated Shipping information
● Escalated to other teams in the building to troubleshoot
Position Remote Resolve Team Sept 2010 - November 2011
● Supported Customer Service Managers at Wal-marts
● Answered incoming calls from technicians, often several lines at a time.
● Utilized Remedy to dispatch technicians to site
● First Line troubleshooting registers on-site
● Refreshed registers using Walmart Citrix
Company Celtic Grill 2008 – 2010
Position Server / Hostess Sept 2008 - July 2010
● Supported staff by assisting to seat or deliver food
● Utilized Point of Sale system to put in food orders
● Developed Skills in customer service
● Worked with a team of 2 - 5 servers daily
EDUCATION
● Bentonville High School - Obtained Diploma 2008
ACHIEVEMENTS
● “Aspire to Delight” Award from NCR for Customer Service
● Two Metrics awards for the highest amount of updates on escalation management
PROFESSIONAL REFERENCES
● Bill Mattler - 479-***-****
● Josh Grooms - 479-***-****
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