Sales Customer Service

IVAN A. GONZALEZ

************@*****.*** • 516-***-****

www.linkedin.com/in/ivanagonzalez/

SENIOR ACCOUNT MANAGER WITH OVER 12 YEARS OF EXPERIENCE IN THE HEALTHCARE INDUSTRY. EXCELS IN

RELATIONSHIP BUILDING AND HEALTHCARE CLIENT MANAGEMENT. EXPERIENCE WORKING WITH COMPLEX

ORGANIZATIONS, EXECUTIVE LEADERSHIP, COMMUNITY LEADERS, BUSINESS OWNERS, AND HEALTH PLAN

MEMBERSHIP BASE. THRIVES IN A CROSS-FUNCTIONAL SETTING THAT IS FAST-PACED AND EVOLVING.

• • •

Strategic Business Planning Presentation Skills Sales Team Training

• • •

Relationship Management Client Integration Exceptional Listening Skills

• • •

Community Outreach Results Oriented Process Improvement

• • •

Project Management Client Consulting Managed Care & Medicare

• • •

Conflict Resolution Mentoring Healthcare Reform & Market

• • Trends

Statistical Analysis Subject Matter Expert

PROFESSIONAL EXPERIENCE

GENSIS BIOTECH/ MEDICAL DIAGONOSTICS LLC New York, NY

Senior Sales Executive, April 2014

Responsible for identifying gynecological medical practices in set territory with the purpose of

opening new accounts to expand company footprint.

Call upon accounts to educate medical staff on OBGYN PCR testing platforms

Perform in-service training of all staff on appropriate collection methodology and

technique.

Responsible for up-selling additional testing platforms to existing accounts.

Address and rectifying all customer service issues.

Troubleshoot all collection methodology and logistic issues for seamless execution of

company value propositions.

Cultivate relationships with key medical stakeholders with intent of revenue growth.

Work with other laboratory diagnostic companies to open new accounts.

Contracted new OB/GYN practices at a 15% close rate.

HEALTHWAYS, INC. New York, NY

Senior Account Manager, January 2007 to December 2013

Successfully managed the New York market which consisted of six health plans, five retiree groups

with a total of 320,000 eligible members and 200 participating locations. Worked cross-functionally

with leadership teams to help improve processes and retain clients.

Worked with leadership teams and committees to help improve processes and retain

clients.

Prospected new locations for potential partnerships.

Assisted clients by presenting at sales seminars.

Trained partners on principles and procedures.

Conducted sales trainings.

Served on cross-functional committees to manage special projects and pilot programs.

Successfully implemented marketing strategies through grassroots community outreach and

public relations which included on-line/ radio marketing and television interviews.

District subject matter expert for key national client.

Exceeded revenue targets by 30% in 2009 with an average 12% growth rate.

Bally Total Fitness – Westbury, NY

Fitness Director/ Personal Trainer, August 2002 to January 2007

Responsible for managing a staff of 12 personal trainers focusing on member results,

sales, fitness industry competency through education and mentoring.

Acquisition of members to permanent client status achieving company mandated

monthly sales goals.

Met with first time members to identify fitness goals creating an action plan to

achieve desired fitness goals.

Developed strong relationships to ensure achievement of client goals.

Conducted community outreach through fitness seminars and workshops at local

schools.

Met and exceeded a $400,000 annum sales target with a 50% coming from my sales.

Sisana, LLC-Long Island City, NY

Director of Operations, December 2000- August 2002

Responsible for daily operations processes for a specialized vitamin wholesale company with a

focus on cash flow management, accounts receivable, order fulfillment, and inventory

management.

Responsible for acquisition and maintenance of new and existing accounts with a focus on

growing revenue by identifying changes in CAM market.

Responsible for all radio, print, and online marketing.

New York City Board of Education-Forest Hills, NY

Teacher, November 1999- December 2000

Responsible for teaching physics and chemistry to 170 seventh grade magnate schools students.

Conducted weekly student assessment through examinations, projects, and group-work.

EDUCATION AND CREDENTIALS

Doctorate of Healthcare Administration

Focus on Leadership and Human Resource Development

University of Phoenix

Master’s of Art Psychology

Graduated Summa cum Laude

Psi Chi International Psychology Honor Society

Adelphi University, Garden City, NY

Bachelor’s of Science Biology Pre-Med

Saint John’s University, Jamaica, NY

New York State Accident & Health License

Working Knowledge of Microsoft Access and IBM SPSS

References upon request

Contact this candidate