Customer Service Representative

Emides Enriquez

*** ****** ***

Bronx, NY *****

cell 917-***-****

home 347-***-****

*********@*****.***

OBJECTIVE To obtain a position in your company

Customer service representative and dispatcher/Bens limo

LIC. NY

2014-8/2014

•Dispatch all jobs to chauffeurs via the work list

•Call of drivers persistently and keep an ongoing list of drivers who are working and who have gone off the air and who are coming out

•Be prepared to give a number of how many drivers are working to the GM at any given time

•If requested by chauffeur, place a wake-up call to insure that he/she will be on time for first morning pick up

•Insure that all CSRs are conducting themselves in professional manner if a supervisor is not present

•Insure that all reservations are being entered properly

•Accept and or decline of farm-in work

•Responsible for informing all dispatch room personnel on your shift at the beginning of their shifts concerning delays

•Provide a shift report at the end of each shift to both the supervisor and the General Manager via email

•Check flights

•Enter reservations coming in via email

•Knock-off, call clients when cars are on location

Customer Services/Administrative Assistance/Dispatcher

Road Limousine

New York City, NY

1999-2005

•Assist customers with returns, purchasing store protection plans and service packages.

•Assisting Bookkeeper/Billing/Invoicing/Correspondence/Switchboard/Road Shows.

•Answer telephone inquiries from customers.

•Assist with new employee training.

•Perform filing, data management, drafting and editing short office memos.

•Assist with all other office administrative duties.

Customer Service Assistant/Dispacther

Carmel car service

New York City, NY

2005-2008

•Taking reservations via phone

•Help client finding car and giving car information and location.

Education

Monroe College

May 2001

Associate of Arts in Applied Science. AAS degree.

•Experience with maintaining office budget

•Ability to work with several operating systems, including Windows, excel, PowerPoint.

Monroe College

April 2014- June 2015

Bachelors in Human Service Administration, with a minor in Medical billing coding specialist

Language

Bilingual, Spanish and English fluently

References

Contact this candidate